Steven Weir | Page 2

Lombard Ford responded

Thank you for taking the time to let us now you how pleased you are. You were a true pleasure to work with. Take care of that gorgeous truck. You deserve it! Your friends at Lombard Ford

Lombard Ford responded

We couldn't be happier to have you as a customer. Thank you sooo much for your patience. We hope you love your Bronco so much that it will make up for the long wait. Enjoy and stay safe! Your friends at Lombard Ford

Lombard Ford responded

Your paperwork actually reflects 13.4 hours of work that Ford was willing to pay for. The biggest issue was that it ended up being more then the manifolds which isn't something that we could see until we got in there and then we had to get permission from Ford and more parts which that takes time. Your egr outlet tube was cross threaded so that had to be fixed you had 4 manifold bolts that were broken that had to be drilled out and the threads cleaned up which took more time because if you aren't able to drill them out and save that then you have to replace the head. So we needed extra time and parts to perform the job properly. Tech time used to actually work on your vehicle was 32.2 hours the rest of the time it was down in waiting on parts and approvals from Ford warranty. It was the one and only time we've ever seen your truck and I apologize that it took longer then expected but we want to fix things properly and make sure we follow Ford's policy and procedures so we can get paid something for the work we did. You also tagged a ton of people in your post including one person who has been home since the start of covid with health issues and a couple others who have no idea who you are so I am not sure why you would get them involved and hurt them. Again I due apologize for the amount of time it was here but there are always unforseen things that can arise when you are doing work that involves taking parts off the motor especially on a vehicle that isn't serviced here and has never been seen here.

Lombard Ford responded

Thank you sir for your kind remarks. We appreciate it, and your business. See you for the third one. ;) Enjoy that Jeep!! Your friends at Lombard Ford

Lombard Ford responded

Thank you for giving Lombard Ford the privilege of selling you a Mustang sir. What a beautiful Mustang you choose! We wish you many years of happiness with your Mustang. You purchased it at the best time of the year. Please reach out to us with any questions you may have. Your friends at Lombard Ford

Lombard Ford responded

Thank you for being so gracious about your experience and thank you for advertising for us as well. The price online is the price of the car and we do not negotiate. Must Dealers are not negotiating right now. People should know straight up what the practices have become. We thank you for purchasing one of our great Mustangs and hope you enjoy it for many years to come. Your friends at Lombard Ford

Lombard Ford responded

Thank you for your continued patronage. You're always welcome here. Enjoy your vehicle and don't hesitate to contact us for any reason. Your friends at Lombard Ford

Lombard Ford responded

We were delighted to assist you in your purchase. We're here to help you in any way in the future as well. Thank you for your business. Wishing you many years of enjoyment with your new vehicle! Your friends at Lombard Ford

Lombard Ford responded

Thank you Sheila for sharing your sentiment. Steve certainly knows the product and how to treat people. We're lucky to have him. Enjoy your Edge and if there is any thing we can do, or any questions you need answered, we're here for you. Your friends at Lombard Ford

Lombard Ford responded

Thank you very much for being appreciative of your service here. We aim to please. Especially since you could service with others. We're grateful for your business. Your friends at Lombard Ford