Brought Highlander in for first scheduled maintenance. Appointment was made in advance and I was promptly greeted when I arrived, which was exactly at the time of the appointment, 9AM.
As always, Susan Fox wrote up the service, told me how long I should expect to wait, and asked if I had any questions. The service was completed exactly within the time frame Susan Fox had provided. Obviously Susan Fox did not do the service on the vehicle, so cudos to the service technician also.
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