Telicia Zanders

Outstanding customer service we received from Mrs Zander’s. She went over and above to get us a SUV from out of town to fit my needs. We I wanted was not on the lot and I could not wait another 3 mon Zander’s. She went over and above to get us a SUV from out of town to fit my needs. We I wanted was not on the lot and I could not wait another 3 months to order one. I originally order an EV but a stop sales was put in . More

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I love my salesperson, T Zanders, very much. This is the 3rd car leased from you. Although I 'm an old Chevy lover. She is the reason I have returned so often. This is the 3rd car leased from you. Although I 'm an old Chevy lover. She is the reason I have returned so often. More

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Kimberly French tried to extort me for $110 by withholding my vehicle registration for an oversight on Les Stanford's part. Sales staff was good though. I actually had a decent buying experien withholding my vehicle registration for an oversight on Les Stanford's part. Sales staff was good though. I actually had a decent buying experience. My sales associate, Telicia Zanders, did an excellent job. She was quick to reply, courteous and conscious of my concerns and addressed them. My problem is with what had occurred after the sale was already completed. I got a call from Les Stanford Chevrolet asking me to pay the short of the license and registration fees. I asked for an explanation since I already signed the Vehicle Lease with Arbitration Provision and it already included a $40 license and registration fee. Apparently, the State of Michigan charges $150 for registrations for electric vehicles (I got a Bolt EV, great car btw) as opposed to the standard $40 for vehicles that run on gas. So Les Stanford asked me for $110 to make themselves whole after having to pay $110 out of their own pocket for the electric vehicle registration. I refused to pay the $110. I told them that it was an oversight on their part, and however unfortunate it is to lose money I wasn't going to front money for a mistake on their own computer system. This is where it got a little uglier. I was transferred over their New Car Sales Manager, Kimberly French. Kimberly told me that if I refused to pay the $110 that they would keep my vehicle registration and not send it to me. I told Kimberly that I signed a contract with Les Stanford that stated that if I didn't make my vehicle payments they could take my car away from me. I signed the contract that read "$40 for vehicle registrations," not "$150 for vehicle registrations." I'm adhering to the contract you put in front of me; should adhere to your end of the contract as well. Kimberly at various points of trying to "bring some sense into me" called me "rude...irrational....not human" and also accused me of blaming her sales staff for an error that wasn't their fault. I agreed with her on the last part. I told Kimberly that it wasn't the sales staff fault, it was possibly her computers fault or her fault for missing such an oversight as our Michigan's policies concerning motor vehicles. She ended the call adamant that I wouldn't receive me vehicle registration (which I need to drive the vehicle) until I paid Les Stanford $110. I called back this time trying to reach the top person in the building (at the time it was Dan Smith) and arrange an in-person meeting so I could receive my vehicle registration as our contract promised. I was promised by the front staff that they would call back and arrange a time that they could meet me. To my surprise, Kimberly French herself called back and stated that an in-person meeting with Dan Smith would not be necessary since they agreed that it would be best for me to receive my vehicle registration through the mail instead of retrieving it in person (I assumed they thought it would be a bad look to have a new paying customer to cause a fuss in their dealership.) I did appreciate that they changed their mind and save me from a trip to the dealership. But when I asked for an apology from Kimberly about calling me "not human, rude and irrational" she claimed that she was "sorry that I was offended." I was a bit disappointed but not surprised she didn't apologize for what she called me given our conversations that morning. More

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My agent Telecia was great and she actually cares about her customers and for a first time leaser she was great and helpful love ya girl her customers and for a first time leaser she was great and helpful love ya girl More

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Very Professinonal! Mrs. Zanders made this experience easy! I haven't brought a brand new car in years so I was already very nervous. She made me feel comfortable about t Mrs. Zanders made this experience easy! I haven't brought a brand new car in years so I was already very nervous. She made me feel comfortable about this decision, I really appreciate how she took her time and explained everything. Thank you so much!!!! More

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Professional, friendly and effecient I had leased twice from Village Ford and when my past visit was not a good one I decided to go to Les Stanford. Telicia Sanders was so nice to my husb I had leased twice from Village Ford and when my past visit was not a good one I decided to go to Les Stanford. Telicia Sanders was so nice to my husband and I. She went over and above helping us get into a new lease. She was professional and so effecient as was John Murphy when he came down to the financial paperwork. My husband and I both agreed that this was by far the nicest and easiest experience at a dealership we have ever had. More

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Best service I’ve had in a car dealership ever. Telicia made sure I found exactly what I was looking for. She helped me pick out a truck that was a perfect fit for me and my family because I wanted Telicia made sure I found exactly what I was looking for. She helped me pick out a truck that was a perfect fit for me and my family because I wanted an everyday car. She was patient with me throughout the entire process. More

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Telicia Zanders was so awesome to work with!! Mrs. Zanders delivered impeccable customer service. She was prompt and friendly, getting me into my lease very easily. I will be back in 2 years to re Mrs. Zanders delivered impeccable customer service. She was prompt and friendly, getting me into my lease very easily. I will be back in 2 years to renew my lease. Great experience! More

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Telicia Zanders I purchased my 2019 Equinox from Les Stanford Chevrolet with the help of Telica Zanders. She let me make my own choices and assisted with me with maki I purchased my 2019 Equinox from Les Stanford Chevrolet with the help of Telica Zanders. She let me make my own choices and assisted with me with making the right decisions, I am very grateful for expertise and friendliness. More

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Five Stars ***** I had a fantastic experience purchasing my vehicle from Telicia. She made my purchase a worry-free experience. I was provided with an exceptional leve I had a fantastic experience purchasing my vehicle from Telicia. She made my purchase a worry-free experience. I was provided with an exceptional level of customer service. She has gone above and beyond what anyone would ever expect. I highly recommend going to Telicia if you're in the market for a new vehicle. More

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