Terry Granger at Boardwalk Volkswagen of Richardson

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Terry Granger

My Review of Boardwalk Volkswagen of Richardson:
Employees were very friendly and very helpful. I went for an oil change & I was in / out in a timely manner. They also did an excellent job on cleaning my car, inside & out !! I WILL keep returning for all future servicing needs.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Gary Blakley, Terry Granger

My Review of Boardwalk Volkswagen of Richardson:
Terry and Gary worked well together to diagnose issue on my car and helped me buy a Golf TDi which will hopefully save me overall money spent on gas versus the increase in car payment. both guys very friendly and enjoyable to work with. and Gary and his crew worked with me to get my payments in line so that i could pull the trigger.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Terry Granger

My Review of Boardwalk Volkswagen of Richardson:
My last visit to the service department resulted in my curbing a wheel and tearing the tire. Terry met me as I entered the drive, friendly and courteous as always. He took care of the situation, changing to the spare tire, and I was able to get the repaired wheel and new tire back on the car the next morning as promised. Whenever I visit service, you can tell Terry is very busy, but he always greets me by name, friendly and courteous. He always makes me feel like I am the most important person he gets to work with. He is the main reason I will continue to visit Boardwalk VW for any service, or questions I have pertaining to my CC.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Terry Granger, Tie Johnson

My Review of Boardwalk Volkswagen of Richardson:
Terry was very responsive. I asked to see the cabin air filter and he provided it to me.
I normally work with Tie Johnson and when she saw that I was there, she came over to say hi and check on me.
As I reviewed my bill, I can not see whether the break fluid was changed which I believe is part of the 60K check. Could some one please let me know if it was done.
Thanks,
N F (Butch) Freeland

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Terry Granger, Josef Puhringer

My Review of Boardwalk Volkswagen of Richardson:
Josef is very friendly and professional. He took very good care of us and he was very patient for every single question we had. As a first time buyer for VW, definitely we will recommend this dealership and Josef to my friends and family.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Terry Granger

My Review of Boardwalk Volkswagen of Richardson:
Terry was extremely helpful, curteous, and fair. He was prompt in answering my questions and very informative. The next time I need a Volkswagen service I will return here.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Terry Granger

My Review of Boardwalk Volkswagen of Richardson:
There was a little difficulty communicating at first. However the repairs that were done to my Rialta were done to my satisfaction. I don't know the names of the two mechanics who have gone to school on the Rialta, but I would say they sure know their business, and I'd recommend them to all Rialta owners. I appreciate the assistance provided to me by Terry Granger the Service Advisor.

Re yr question: I prefer to do my reviews of people assisting me after the service is provided and I can think about it with more depth of thought.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Terry Granger

My Review of Boardwalk Volkswagen of Richardson:
The rating given Terry Granger is a perfect 5! Terry is always very attentive to the service issue for which I brought my car. He makes sure it's done right, keeps me informed and makes sure my time is respected.

Way to go Terry!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gary Blakley, Terry Granger

My Review of Boardwalk Volkswagen of Richardson:
It was a wonderful experience....Gary was awesome!!!!

I came into the dealer for service to my Jetta and while there noticed the 2012 CCs .....I spoke to Terry and told me he will let one of his best salesman help me. Sure enough Gary was great.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Terry Granger, Robert King

My Review of Boardwalk Volkswagen of Richardson:
Best price for overall service dealership or other. Service advisors are friendly and knowlegable.
My last oil change January 2012, synthetic oil and filter including tax $71. You can't find it cheaper. Car wash after every service. Most service in an hour.

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