Thomas Blake at Nalley Infiniti of Decatur

I had been shopping around for a while trying to find the right car for myself. I saw a listing for an Acura TL on autotrader at Nalley Infiniti and the next day I went to see it. It was about a three hour trip with traffic but when I arrived I was promptly, professionally, and kindly greeted by Thomas Blake. Being young and having mixed feelings about a large dealership chain like Nalley I didn't know what to expect. I had visited many dealers in the past and knew about all of the tricks and was not gullible or susceptible to them. I knew what I wanted and didn't want to look around for anything different than what I came for. Thomas answered all of my questions and concerns about the car and was honest if he didn't know an answer since he was an Infiniti consultant, not an Acura consultant, which I appreciated. When we returned from the test drive he didn't pressure me into the "negotiating room" and talked to me about what would be included in his office, not a pushy back room. Out of all of my numerous negotiating experiences this was not only the fastest but the most relaxed. It took 30 minutes for both parties to come to a very appealing price that I was happy with; they even stayed open an extra 2 hours for my party and I. By the way the manager who worked the deal was fantastic and did not try once to nickel and dime me. Thomas even did some research for me on some needed parts and previous maintenance. Being a Saturday and not being open on Sunday I was going to return Monday with my respective party for delivery of the vehicle and to close the deal. I decided that I wanted to take it for the weekend and for a thorough inspection; they were happy to accommodate me. I returned Monday and while it did take a few hours for the paperwork I understood the wait. My only two complaints are that one of the managers (different from the one I dealt with Saturday) tried to change the deal around Monday. The paperwork lady also wanted to rush us out due to another customer who seemed to have priority since they were buying a new M35. Besides that though I was very happy with my pre-owned purchase during which I never felt obligated, rushed, or treated like less than a premium customer because I was buying used. I have been to many different dealers regarding many high profile brands such as BMW and Audi and neither of those compared to this experience in such a positive way. It has been a few months since my purchase and I have no complaints or regrets. Being a teenager in the automotive market is usually like being treated as if you don't know what everyone is talking about... I never felt like that and was treated like an adult which I appreciated. I will be returning If I ever need an Infiniti or another vehicle. I can't say anything about the service department becuase I own an Acura and I don't take it there...I'm sure it's great!

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Sammy Dotson was a very informative and courteous salesperson.All my questions were answered.He made the experience very pleasant and I would recommend this dealership to family and friends.

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The attention we obtained at the dealership was stellar. They were completely professional, especially our salesman, Tom. I will advise anyone that is looking to purchase a vehicle to go there first.

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This is my 2nd time doing business w/Nalley Infiniti Decatur. This time I specifically went in to sell my car (due to financial cutbacks)and walk out w/ a check in hand. But my sales rep Tom Blake and the pre-owned car manager Al Benton were able to locate the perfect used car for me that was totally within my budget. And did I mention the car was not even on their lot! Al was able to work 'magic' and find a match for me through Nalley's car network. I highly recommend Nalley Infiniti for their customer service and attention to individual needs. I will definitely purchase from them again.

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