Tim Hagan

RC Hill Mitsubishi-DeLand responded

Dear Chala, Thank you for choosing us! We're thrilled to hear you had a fantastic car-shopping experience. Robert, our team member, was dedicated to getting you the best deal within your price range, and we're glad you felt well-guided. We appreciate your shout-out to the ex-military gentleman, Tim and Dewayne in finance. We look forward to serving you again and wish you many happy miles in your new car! Best, RC Hill Mitsubishi Team

daylecarter75 responded

Robert was the Best Sales Consultant, Triple Diamond Certified that he lives up to with his caring & thoughtful nature. Robert made our dream car come true in a very easy & smooth sale. We recommend Robert, along with the best RC Dealership in the entire state of Florida. General Managers, Troy & Tim & every staff member make us feel like family. Our experience will be shared by everyone we know & be ever proud to buy a vehicle from RC Hill, who truly cares to please his customers. We drove over an hour because of Robert & his caring nature.

RC Hill Mitsubishi-DeLand responded

We're thrilled to hear about your exceptional car buying experience with us! It's wonderful that Robert provided you with a pressure-free and courteous experience, making you feel valued and well taken care of. Eddie's professional and friendly approach is also appreciated. Thank you for recommending RC Hill. Your satisfaction and trust are of utmost importance to us, and we're committed to delivering the same excellent service to all our customers.

RC Hill Mitsubishi-DeLand responded

Dear, Charlotte! Thank you for taking the time to share your thoughts on your recent interaction with us. We're delighted to hear that you found our service department to be of top-notch quality. Your satisfaction is our priority, and we're committed to maintaining that standard. However, we're truly sorry to learn that your car buying experience fell short of your expectations. Your feedback is invaluable to us, and we want to assure you that we take it seriously. We understand the importance of a positive buying experience, and we're dedicated to improving upon this aspect. We would greatly appreciate the opportunity to discuss your concerns further and learn more about your experience. Your input will help us enhance our processes and ensure that every customer leaves our dealership with a smile. Please feel free to reach out to Troy Stoops at troy@rchill.com or 386-736-3638. Your feedback will help us grow and provide a better experience in the future. Thank you again for your feedback. We're committed to improving and earning back your trust.

RC Hill Mitsubishi-DeLand responded

Thank you so much!

RC Hill Mitsubishi-DeLand responded

Wow, I thought you loved us the night you left. You were here while your Ms.'s was buying her car. I was aware of issues you had. And we addressed them. You were explained the digital signing process and then you were shown that Dewayne did not sign your names to DocuSign. When your Ms.'s signed the signature carries through the documents. We are a transparent and honest dealership. We just won again for 2022 the number one Mitsubishi customer experience dealership for Sales and Service in the country. So, your comments are unsettling. You explained that you were 100% and you apologized for the misunderstanding with signatures. Please give me a call, I’d love to discuss. Troy, Sales Manager

RC Hill Mitsubishi-DeLand responded

Velez.c.julio89, thank you so much for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

RC Hill Mitsubishi-DeLand responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

RC Hill Mitsubishi-DeLand responded

Hi Bob.rosenau, we are very happy to have provided you with such a positive experience!

RC Hill Mitsubishi-DeLand responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!