Tim Sechrest at David McDavid Acura

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Sechrest

My Review of David McDavid Acura:
Overall a very easy car buying experience. No hard sell tactics. This was our second purchase from Mr Sechrest and both purchases went smooth. I recommend these guys to any one looking at an Acura.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Sechrest

My Review of David McDavid Acura:
We're buying an Acura for the first time. We found a car online, went to the dealership. Tim Sechrest helped us out, his demeanor is very business-like and professional. We generally dislike overtly friendly salesmen as they detract from the business and in the end, it becomes a chore to come to terms on a price. We really liked Tim's nature of doing business. After the test drive, we put down an offer which was immediately accepted (we did not attempt any lowballing, we fairly judged the value and gave an offer), the paperwork was easy. The car still had to go through the certification process and was ready only a couple of days after we signed the paperwork, yet the dealership completed everything and we picked it up without any complaints. All in all, a very good experience with David McDavid Acura of Plano and we will surely recommend Tim to people interested in buying an Acura.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Sechrest

My Review of David McDavid Acura:
Tim was straight forward and easy to work with. No high pressure sales. We did not feel like we were being attacked by starving dogs when we pulled on to the lot, like we did at other dealers. The whole process was smooth and relatively fast.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Sechrest

My Review of David McDavid Acura:
Excellent customer service and friendliness. Tim sold me a used Maxima 4 years ago and recently sold me a used Acura TL. Both times had a no hassle pricing experience. Never felt deceived, didn't ask about financing and money down until after the price was settled. Went back and forth for me several times without bothering me! Got a very generous price for my trade in. I told Tim the specific car I was looking for and he called me the night they took it on a trade and kept me informed about when it would make it through the inspection/detailing, so I could be there to see it as soon as it was ready! excellent experience!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Sechrest

My Review of David McDavid Acura:
This was my first internet purchase. I looked up all Acura's that met my specifications and contacted a few dealers. One of which was McDavid Acura of Plano Texas. My contact person was Tim Sechrest, he was very personable, seemed to be straight forward and I trusted him (as I was 700 miles away and couldn't see the car). We discussed the car, I looked a more pictures and we settled on a price all within a day and a half. We got the financing taken care of with ease. The finance staff was very friendly and accommodating. All the information needed was given over the phone and/or faxed. The sales and finance staff made the process very easy.

Four day's before I was scheduled to fly down and pick up the car I received a call from the Manager of the service department. He stated that when they went to move the car from the sales lot that it did not run. Needless to say I was very concerned. They thought it was a computer module that went out. They said they would get it into the shop and assured me they would find out what thbe cause was. Later the same day they call back and said they thought the problem was a computer module and they ordered one and it would take a day. They said when it came in they would call. The part did come in and they did call. They put the new part in and called and said that it still wasn't running and that they had thier best technicians on it and couldn't figure it out so they needed to call Acura for further instruction. That was going to take another day. They called to say that they were working with Acura (this was on a Saturday and I was flyingin to pick up the car on Monday) I was very concerned as I had a non refundable ticket and a car that didn't run. The Service Department Manager understood my concern and said he would not give me a defective car and that if he could not get it fixed to my satisfaction he would buy my plane ticket home.

Saturday came and went with nothing being found. I flew out on Monday as planned not knowing if the car was fixed. I did not receive a call on Monday so when I landed I called the dealership and they said good news they found the problem (faulty manifold something?) They said the car runs like it should and were very confident that it would not be a problem. They stated that this was a very unusual occurance. When I got there everyone was very friendly. They had the car in the service department getting detailed. I finished all the paperwork and then took the car out for a test drive and looked it over. I found a couple of very small nicks which they took care of right away. I then sat with one of the technicians (Anthony) and went over the Navigation, and hands free set up. I then headed back home very satisfied. The Customer service was very good the car was as the said, when a problem occured they kept me informed of what was going on and fixed the problem (althought it was cutting it a little close). All the departments staff was very freindly throughout the process. I answered the quality of work question as N/A because it is yet to be determined if the work performed will last. The price was slightly better when compared to other dealerships. I gave the over all experience a 4+ due to the uncertainty of the work performed and the anxiety I had right before I was to pick up the car.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Sechrest

My Review of David McDavid Acura:
Everyone we came in contact with at David McDavid was super helpful. I was buying my first car and picked out one they showed online. Everything they described online was true to the car and their service was just as truthful. The salesman who helped me, Tim the Internet Manager, never made me feel like I had to get the car from them. It was an incredibly low pressure experience. I was very pleased with their finance manager, Robert, as well. He was really personable and made spending 12,000+ less stressful. The only thing I can really say that I wasn't 100% happy with was the detailing of the car. There was quite a bit of debris in the corners of the door that my wife noticed when we got home. Not a huge deal at all and really has no reflection on the people that I came in contact with directly. Will that said, I was extremely pleased with the service, attention, and respect I was given. I will definately be going back when I'm in the market to get my next car!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Sechrest

My Review of David McDavid Acura:
I had an excellent, peaceful experience. Flew in from Houston to purchase vehicle and was even provided transportation. I was very surprised when the finance department even beat my interest rate from my local credit union. They allowed me to do most negotiations via email/phone and that was great. I also noticed its not a huge dealership so there are not a lot of people standing around trying to locate keys to cars. Very easy, peaceful car buying experience. Tim Sechrest was excellent to deal with.

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