Timothy Stone at Honda of Keene

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Timothy Stone

My Review of Honda of Keene:
We returned to Honda of Keene because we'd purchased two vehicles there before (eleven years ago) and it's the closest Honda dealership to our home. This time, we worked with Tim Stone and found him to be a friendly and non-pushy sales representative. While the exact truck we wanted wasn't in stock, Tim located what we wanted at another dealership and had it on the lot within two days. We could have picked up the truck then. Our major problem was that we also ordered an accessory - side body protectors - and it took seven full days for them to arrive. We didn't want to pick up the truck until it had been equipped with those. We were told that they would arrive on a certain day and that we could pick up the truck then. That day came and we received no word from Tim to confirm that the sale was definitely "on" that day and at what time. We had to call the dealership ourselves to find out that Tim wasn't available. We then placed a call with the Sales Manager but there was no answer. We left a message and never heard back from him. We finally reached the General Manager's voice mail and he returned our call almost immediately. Tim finally called us back and said that the protectors were not in (they were coming from Tennessee). They did come in the next day, but we ended up wasting most of that first day waiting for word and trying to chase down information ourselves. It was disconcerting when one simple call from Tim that morning explaining that the part was not yet in would have saved us time, trouble, and frustration. Thus our only major complaint was a lack of communication; and that we were without a second vehicle for seven full days. We suggest that when ordering accessories, this dealership should consider delivery options of NEXT DAY/SECOND DAY AIR rather than GROUND.

In the end, we purchased exactly the 2012 Honda Ridgeline that we wanted and we're very pleased with it. We just feel that the process could have gone a bit more smoothly. Also, we were impressed with the professionalism of the General Manager, Jason; and with that of the Business Manager, Donald M.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Timothy Stone

My Review of Honda of Keene:
This is my second vehicle purchased from Mr. Stone, and as always, a pleasure. He twisted his busy schedule to match mine, and came in on his day off, to detail the car. Whatever kind of vehicle your looking for, Mr. Stone can find it, and without all the annoying phone calls " Like we just got in this new civic" even though you were looking for a camry. I was pleased with the price I paid for the camry and still no issues after a month. I would strongly recommend Tim Stone to any of my friends, as one of the best salespeople to deal with. Thank you again,
Dave Keith

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Timothy Stone

My Review of Honda of Keene:
I could not have asked for a better experience than the one I had at Honda of Keene. I worked with Tim Stone, and both he and the manager Jason Mclean were great. I had some trouble finding a car, but the two of them did everything they could to make sure that I found everything that I was looking for and more. I was in the dealership on several different occassions and each time I was greeted promptly and politely. Tim always made sure to remind me to make myself at home, and he took the time to listen to my questions and concerns. I purchased a 2009 Honda Civic Lx Sedan with 27,000 miles and got a really great price for it. Both Tim and the manager were aware of my price range and made sure that they found me the best car within my price range. This was very important for me as I am a recent graduate student on a tight budget due to having to pay back student loans. The gentleman that I did my financing with, Don McKinley, was also great. He ran into some problems, but was still able to find a bank that would finance me. He took the time to explain the importance of GAP coverage to me and why this is a good safe guard to have in place. It increased my payments by nine dollars a month but now I know that I have a lot of protection in place, and I appreciate him leading me in the right directions.
I am so truly grateful for these guys and the fact that I now have a nice new car sitting in my driveway :) I would reccommend them to anyone interested in purchasing a vehicle, who wants to do business with honest salesman, rather than those who are not truly interested in the customer's best interest. I am confident that they will do whatever they can to meet your needs and you will leave a satisifed customer.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Timothy Stone

My Review of Honda of Keene:
I began looking at cars in the fall of 2011, Tim Stone was the salesperson to greet my boyfriend and I. After talking with Tim and test driving a few cars, I told him I'd be back when I made up my mind. 6 months later I was back and ready to buy a new car. Tim was thankful that we remembered him after the time had passed. Tim was not pushy, he did not call weekly to push me into a sale, he answered questions professionally and in a timely manner. I picked the car, color and options I wanted. Tim worked to find the car I wanted so they could get it in for me.

I would recommend Tim Stone to anybody looking to purchase a new or used Honda.
The only recommendation I have, which has nothing to do with Tim directly is for the rest of the staff to have better communication, make sure everyone is on the same page and not make the customer initiate each call once the purchasing process has started to find out where things were at (talking 3 days here). And to inspect each car before it is driven off the lot for dents, dings, dirt and dust inside.

I've had my 2012 Civic for a little over a week now and I absolutely love it! In the end I am glad my boyfriend and I went back to visit Tim Stone at Honda of Keene and give him our business.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Timothy Stone

My Review of Honda of Keene:
Tim was awsome. I had some bad experiences with other dealerships and was anxious when going to meet yet another salesman, Tim was friendly, not pushy and put me at ease. Worked with me to get a payment I could afford, got me a car I love and couldn't have been better. I have told everyone I know how wonderful he is and if looking for a car I encourage everyone to go see Tim.

He is awsome.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Timothy Stone

My Review of Honda of Keene:
Tim was very helpful and attentive as we considered and test drove several cars. When we settled on our desired car, he was very straight forward and transparent in the negotiation process.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Timothy Stone

My Review of Honda of Keene:
Everyone was very helpful. The overall experience was smooth and they were extremely friendly to work with. We went to many car dealerships first and were not pleased. Honda of Keene was a great experience and we would recommand this dealership to everyone we know.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Timothy Stone

My Review of Honda of Keene:
Tim was a pleasure to deal with. He was very patient and personal. We looked at numerous vehicles trying to find the best one for my needs. He would always keep looking for anything I might like. We hit a home run with my Silverado. Tim is a refreshing change from the high pressure sales people you all too often encounter. Thank you Tim.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Timothy Stone

My Review of Honda of Keene:
Tim was friendly and listened to what we wanted. He immediately found the car and answered our questions. He was willing to work with our time schedule and did not pressure us.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Timothy Stone

My Review of Honda of Keene:
My experience purchasing a certified used Honda from this dealership, particularly from the salesperson, Tim Stone was excellent. He was knowledgeable about the particular car I was interested in and he answered all my questions. He took the time to go over everything with me and to help me make the decision to purchase this car. The entire staff was professional, personable and took the stress out of this endeavor. I highly recommend this dealership and will be servicing my vehicle through them. I would purchase another car from them.

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