Todd Eckard
Todd Eckard at Koons Westminster Toyota

Todd Eckard

Assistant Service Manager

Koons Westminster Toyota

375 Baltimore Boulevard
Westminster, MD 21157

4.9
254 Reviews
4.9

254 Reviews

Write a Review

254 Reviews of Todd Eckard

June 07, 2026

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Employee Rating

When I called for an appointment , I received the appointment at the time I requested. The service manager was courteous and my vehicle was finished ahead of time. The service exceeded my expectati More

by lindsayjr
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Recommend Dealer
Yes
Jun 08, 2026

Koons Westminster Toyota responded

Thank you! We hope to be of service to you again!

June 05, 2026

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Todd was great. ..the parts department failed to notify me when the replacement part came in. I had to call and seek the parts department out More

by regiovagnoni
Service Price Transparency
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Recommend Dealer
Yes
Jun 06, 2026

Koons Westminster Toyota responded

regiovagnoni, thank you for taking the time to leave us this positive review! Have a wonderful day!

June 05, 2026

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Very good customer service . Got me in and out real quick. The work was done on timely fashion More

by bigacichetti
Service Price Transparency
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Recommend Dealer
Yes
Jun 06, 2026

Koons Westminster Toyota responded

Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

June 05, 2026

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Employee Rating

Quick service to make a second key for us and helpful and kind staff willing to go the extra mile. More

by ericandbetsy
Recommend Dealer
Yes
Jun 06, 2026

Koons Westminster Toyota responded

ericandbetsy, thanks so much for rating us so high! Be safe on the road!

June 02, 2026

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Service was quick, however the diagnostic check varied from last visit which was inconsistent and confusing. More

by jschwarzmann
Service Price Transparency
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Recommend Dealer
Yes
Jun 03, 2026

Koons Westminster Toyota responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

June 01, 2026

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Quick efficient. Good service get you in and out on time nice waiting area Everyone is there to help More

by ddcast1234
Service Price Transparency
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Recommend Dealer
Yes
Jun 03, 2026

Koons Westminster Toyota responded

Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

May 28, 2026

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Employee Rating

Over the visit was good. The onboard computer was not quite reset so we required a return to have the warning lights set back but that was quick and easy. More

by ardon0
Service Price Transparency
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Recommend Dealer
Yes
May 29, 2026

Koons Westminster Toyota responded

Thanks for the great rating! We are always happy to help!

May 28, 2026

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Service was done quickly and communication was excellent. Very happy with this service department and will be back. More

by dombroskys
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Recommend Dealer
Yes
May 28, 2026

Koons Westminster Toyota responded

:-) Wow! Thank you for rating us so many stars!

May 26, 2026

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Everyone was very professional in doing their job. The service writer (Todd) explained what needed to be done. Excellent service. 10 out of 10 More

by wiljacxon
Service Price Transparency
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Recommend Dealer
Yes

May 25, 2026

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Employee Rating

I often wonder if the dealer actually does the extra preventive maintenance. Or do they just charge the customer. And never actually do the work. No dirt or duct or wipe marks were under the hood. Oft More

by 6126.ttttpike.mopar.1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 27, 2026

Koons Westminster Toyota responded

Thank you for bringing this concern to our attention. Please know that we take preventive maintenance seriously and always strive to provide quality service. We would be happy to discuss this with you further and address any potential issues. Thank you for your loyalty and trust in our dealership.

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