Todd Jones at Lexus of Reno

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Verlin Gunnels, Todd Jones , Gary Williams

My Review of Lexus of Reno:
Verlin was extremely helpful in thoroughly eplaining the intracacies of my 2012 gx. Additionally, he seemed to take a genuine interest in my wife and myself. It was truely a pleasure picking up my vehicle. Gary W. and Todd J were also pleasant and helpful. Please make the position of Delivery Specialist a permannt one.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Verlin Gunnels, Todd Jones , David Moore, Gary Williams

My Review of Lexus of Reno:
My husband and I just purchased our first Lexus, an RX 350. From the moment we set foot in the dealership, each and every person was very nice and accommodating. We were in the market for about a month and once we experienced the Lexus dealership, we knew this would be the vehicle for us. On our test drive, Todd and David were very, very knowledgeable about the suv and neither of them were pressuring or "salesy" ...we appreciated this so much. Other places really put the heat on after a test drive and it just was aggravating, making the whole process annoying. At Lexus, we never felt uneasy..the buying process from start to finish was wonderful. Everyone was warm and inviting, and we were repeatedly asked if we needed anything or had questions. The dealership itself is very nice too, very clean, and comfortable. We would like to commend everyone there for doing a great job...even the employees we did not actually meet greeted us with smiles. Thank you Lexus of Reno, buying a vehicle from you was truely a pleasure!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kay Andrade, Todd Jones

My Review of Lexus of Reno:
I just purchased a 2012 RX 350, and it was a very comfortable, informative experience for myself and my son.We first encountered Mark Murphy at the auto show and learned alot about the RX. We did go to other places and did test drove other cars, I did however need to test drive the RX before making my decision about anything. We pulled into the the dealearship a week later, and Mark happened to be right there, and showed us where to park, and then said hey, I remember you from the auto show, he and his partner Todd Jones met me at my car and we were introduced. He promptly said so lets go for a drive, I agreed and he brought around an RX to test drive. During the drive he was quite knowledgable about the vehicle, he wasnt trying to constantly sell me on it he just answered my and my sons questions and let us feel the entire experience. It was refreshing to not have someone breathing down your neck pushing you to make a purchase. When we returned to the lot I was pretty much sold and interested to see what we could do. I asked if there were anything on the lot that had eveything I was wanting in a vehicle and Mark and Todd both set out to find that out for me, it so happened there were two that had just arrived and I asked to see them, I immediately was interested in one of those. I was treated very well, I met Kay in the service dept,very nice lady. I truly did enjoy the experience of buying my first lexus and would return, without a doubt, and request Mark again he took good care of us. I would recomend, in fact I have boasted about the service I recieved to my friends. Thank you to all I delt with Mark, Todd Kay and Chris.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Jones

My Review of Lexus of Reno:
I've been looking for an immaculate, low mile RX 350 for several months. I noted a new listing on line with the Dolan Group, Lexus of Reno. I actually sent the initial inquiry sitting in a surgery center waiting room the evening of 23 December and within minutes received an e-mail reply from Mark Murphy. He quickly answered my questions, then called me to fully discuss exactly what I was looking for. He promised to completely evaluate the car the following morning and call me. Todd Jones called me the following morning and assured me this particular Lexus would be a certified CPO vehicle. He critically examined the car and called with the description on Christmas eve. He assured me it was definitely worth my travel to Reno. After our conversation, I made a refundable credit card deposit and purchased a one-way airline ticket for the early the 26th. Mark met me at the airport and immediatley took me to the dealership. The RX was fully detailed and parked on their showroom floor with a big red bow. The car was exactly what they described and I immediately made the decision to proceed with the sale. The paperwork was painless and Todd gave me a thorough systems orientation before I left for Boise. Every aspect of my interaction with Lexus of Reno was timely and professional. They followed up upon my return to make sure I made it home safely and loved the car. My wife was very pleased with her "new" RX 350.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Jones

My Review of Lexus of Reno:
My wife and I were very happy with the entire process of purchasing our new Lexus. We worked extensively with both Mark and Todd. They were very easy to deal with - friendly, knowledgable, not pushy. They were pleasantly responsive to requests to work up different possibilities for comparison, and helped educate us on the pros and cons of the different options. We felt they were working with us to get us into the correct option for us. We would certainly be happy to recommend these gentleman to anyone. When it came time to take care of the financial paperwork, we worked with DJ. He is a very capable, personable young man who completed the voluminous quantity of paperwork in short order, and explained it very well in lay terms. He made this aspect of the transaction very painless.

All in all, a very satisfying experience.

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