Troy Hanlon
Troy Hanlon at Metro Ford
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Troy Hanlon

Service Manager

Metro Ford

3601 State St.
Schenectady, NY 12304

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4.7
1,311 Reviews
4.7

1,311 Reviews

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1311 Reviews of Troy Hanlon

April 16, 2024

Dealership Rating
Employee Rating

Friendly and knowledgeable people from the service counter and throughout the process. I get my Escape serviced here every time, even being 1.5 hours away! More

by Rick
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Anthony DeFabio

April 13, 2024

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The work that was done seems satisfactory. The RECALL item for the brakes was performed and appears to be completed as of now trouble free. The sales or servicemen were very professional More

by Jwebber001
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Recommend Dealer
Yes

April 10, 2024

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I had a tire problem and was seen right before closing --the problem was resolved and I appreciated the service person and mechanic for taking me in about ten minutes before closing---Excellent service as More

by Bill P
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rob Hitchcock , All of the above names--as I'm not certain of the name of the service advisor who saw me.

April 08, 2024

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Disappointed with the customer service so far. Hopefully they will right the wrong. After the sale is made no one seems to care. More

by sbidwell71
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Recommend Dealer
No

April 07, 2024

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I have ALWAYS been treated very well. So convenient for me to bring my car in. How nice are they? My daughter has a Subaru and they even agreed to check out a problem with her car!! M More

by MINGMAG
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Recommend Dealer
Yes

April 07, 2024

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Work is done quickly and efficiently. Great customer service. Always professional and kind. One of the Beat in the business! More

by DENNISJYOUNG1976
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Recommend Dealer
Yes

April 02, 2024

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Long time customer & feel like family! Would not go anywhere else for our cars, trucks or service. More

by REF0993
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Recommend Dealer
Yes

March 24, 2024

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I would like to give a special Thank You to Dave Carach he always goes above and beyond for customers. Thanks again Dave! More

by Armenouhieh
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dave Carach

March 22, 2024

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Prompt, courteous service for completely unexpected problems on my new car. I really appreciate the quick response I received. More

by K.M.
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Recommend Dealer
Yes

Other Employees Tagged: Jake Dunican

March 20, 2024

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Employee Rating

I thought I just gave you a review by text, but here it is again: Troy got me in quickly and wrote up the repair order with everything exactly as I wanted it done. Unfortunately the garage staff did not f More

by Kevinchonikel
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Recommend Dealer
Yes
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