Valarie Alexander at Paul Moak Subaru

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Valarie Alexander, Rick Hammons, Greg Scales, Jerry Warfield

My Review of Paul Moak Subaru:
Been a Paul Moak Subaru Customer for 10 years. Outstanding Service Department and that is why I returned to buy again. Greg and Jerry were very helpful with the deal. GREAT Sales team too and everyone at dealership works together to make sure customers are satisfied.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Valarie Alexander, Jamie Moak, Jerry Warfield

My Review of Paul Moak Subaru:
I originally contacted this dealer because the state in which I live does not have a Subaru dealer and Paul Moak was the closest one to me - 2 hours away. I have a 2008 Subaru Outback which needed to have some recalls done. I called and spoke to Val in service, who took great care of me. While I was speaking to her, I mentioned that I would love to have another Subaru but no dealer in my state. Val explained to me that they have services many from Louisiana.....So, I explained that I would love to look at another Subaru Outback but that I really did not like car sales people because of bad experiences of the past. She promised to link me up with a "right" person and that she did. While the service was being performed on my car, I actually test drove and purchased another, but a Subaru Tribecca this time. The sales person was not only informative but showed me how to save some $$ - her name was Jamie Moak- she is nothing less than Phenominal!!! She closed the sale in record time and followed up with style, grace and knowledge!
Thank You Paul Moak Subaru and thank you Val in service and Jamie in sales. I have forgotten the financial persons name but I think it was Jerry W. He was equally as efficient and very polite!
Thank You, Thank You, Thank You Paul Moak Subaru

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Valarie Alexander

My Review of Paul Moak Subaru:
Our vehicle required a major repair. (Headgaskets) Repair was timely.

All employees were friendly. Service and communication throughout was outstanding (For example, though we did not ask for them, the technician provided photos via e-mail during the repair). We are very happy with the work and the cost. We enthusiastically reccomend this dealer's service to all. They have our trust.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Valarie Alexander

My Review of Paul Moak Subaru:
Replaced timing belt, water pump, belts, etc. I thought it was pricey but it could have been standard prices. Service was quicker than I expected. People were very friendly and seemed very knodlegeable. Dealership was clean, even new looking.
If it stays running a long time I will remain a happy customer. Mechanic came and answered my specific questions about filters, etc. Seemed very accessible.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Valarie Alexander

My Review of Paul Moak Subaru:
Great Dealership, friendly people, knowledgeable staff & maintenance personnel. Beware of easily being pushed for un-needed maintenance; in other words get details. i.e. squeaky brakes may not need changing, just anti-squeak put on.

Overall, great staff and experience working with them. They have always been prompt on service and quality of work.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Valarie Alexander, Rick Hammons, Lynn Hancock, Michael Pittman

My Review of Paul Moak Subaru:
Although we reside in West Monroe, Louisiana, we have bought our last 3 automobiles from Paul Moak in Jackson, Mississippi. We have always returned for service on both a previous Volvo and our latest two Subarus. The fact that we choose to drive approximately 250 miles for both sales and service should speak to how highly we value both the dealership and its service departments. Personal attention, genuine concern, efficiency, and good workmanship can be counted on with Paul Moak people. My wife and I look forward to years of continued good experiences with Paul Moak Volvo and Subaru.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Valarie Alexander, Brian Baskin, Rick Hammons

My Review of Paul Moak Subaru:
This dealership is exceptional. I have bought several Subaru's here and from other dealerships around the country because I am retired from the US Navy. This group of fine people and this dealership always remembers you and what your needs are. Paul Moak's Customer Service and the dealership are number one. I look forward to a long and continuing friendship and relationship with them. Thanks for all you do Paul Moak Subaru.

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