Verlin Gunnels at Lexus of Reno

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Verlin Gunnels, Kymberly Platt

My Review of Lexus of Reno:
I was very impressed with my experience with kim and verlin. They were professional, knowledgeable and easy to work with. I would say the whole experience was fun!

They took their time with me. Never rushing me or pushing me. I liked the time with Verlin, because he explained everything about the car. I don't want to miss any feature. I felt very comfortable with everyone at the dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Verlin Gunnels, Todd Jones , Gary Williams

My Review of Lexus of Reno:
Verlin was extremely helpful in thoroughly eplaining the intracacies of my 2012 gx. Additionally, he seemed to take a genuine interest in my wife and myself. It was truely a pleasure picking up my vehicle. Gary W. and Todd J were also pleasant and helpful. Please make the position of Delivery Specialist a permannt one.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Verlin Gunnels, Kymberly Platt

My Review of Lexus of Reno:
Verlin Gunnels is marvelous at giving you step by step clear directions on how to operate your beautiful new Lexus. He is patient, very friendly and makes you feel comfortable. He went the extra mile to make sure I had everything needed for smooth riding. Kymberly Platt helped we with registration.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Verlin Gunnels, Gary Williams

My Review of Lexus of Reno:
We went to Lexus of Reno looking for a sports and family vehicles. Gary Williams was our sales expert. From the beginning to end he was very professional, friendly, and knowledgeable of all Lexus vehicles and incentives/promotions. He was able to get us a great deal on the 2012 RX 350 and IS 250! If you are looking for the best service in car luxury go to Lexus of Reno and ask for Gary Williams! We are reffering all of our family and friends to him. A few days later Gary called to personaly thank us and sent us a follow up letter in the mail! He really demonstrates the meaning of SERVICE EXCELLENCE!

Verlin Gunnels also has an extensive amount of experience in the car industry. He was our point of contact for the delivery of both of our new cars. He was very thorough and patient showing us all of the features Lexus offers in each vehicle. Verlin introduced us to the Lexus staff and helped us register our car features. Verlin and staff put bows on the cars so we could take pictures! He synced our Iphones to our cars, personalized our seats, and even showed us how bluetooth pairing works!

Both Gary and Verlin are true asets to Lexus of Reno. We highly recommend them and we will only do business with Lexus because of their efforts! Thank you from the Sanchez Family.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Verlin Gunnels, Kymberly Platt

My Review of Lexus of Reno:
Kim is awesome!!!!!
Verlin was excellent at showing me how to work my new car..
The whole experience was comfortable and not stressful at all

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Verlin Gunnels, Todd Jones , David Moore, Gary Williams

My Review of Lexus of Reno:
My husband and I just purchased our first Lexus, an RX 350. From the moment we set foot in the dealership, each and every person was very nice and accommodating. We were in the market for about a month and once we experienced the Lexus dealership, we knew this would be the vehicle for us. On our test drive, Todd and David were very, very knowledgeable about the suv and neither of them were pressuring or "salesy" ...we appreciated this so much. Other places really put the heat on after a test drive and it just was aggravating, making the whole process annoying. At Lexus, we never felt uneasy..the buying process from start to finish was wonderful. Everyone was warm and inviting, and we were repeatedly asked if we needed anything or had questions. The dealership itself is very nice too, very clean, and comfortable. We would like to commend everyone there for doing a great job...even the employees we did not actually meet greeted us with smiles. Thank you Lexus of Reno, buying a vehicle from you was truely a pleasure!

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