Everyone at the dealershiip was helpful and friendly. I told my sales representative, Chris Lefevre, exactly what I wanted and what I didn't want and he showed me exactly what I asked for. He made suggestions, but didn't try to steer me in another direction. I even left the dealership to look at other vehicles, but because of his service and the look of the Ford Edge, I purchased my car from Kelly Ford. We've had an ongoing relationship since I purchased in March. I am able to call anytime I think I have a problem. Wonderful dealership!!!
"New truck purchase"
- Kevin Popp
I liked the dealership. Everyone was very nice, friendly and not pushy. Tristan was able to listen and show me what I was looking for in a truck purchase. He showed me different models depending on what I was looking for and interested in. They worked with my on what I was able to afford and willing to pay each month.
"Highly recommend! "
- Wendy Christiansen
I stopped by Kelly Ford one day to check out the Ford Flex. Faith Konyha showed me all of the features and took me for a test drive. She introduced me to Vinny, her sales manager, and we looked at some numbers to see if would fit in my budget. I left that day without feeling any pressure to buy. I returned about a week later with my kids to show them the vehicle and let them check out everything. They checked out EVERYTHING and Tristan and Mike were very accomodating. They even impressed the kids by showing the self park feature of the Flex. Sadly, Faith had been out sick since the day after I met her. We left that day, again not feeling any pressure to buy. I had to leave town a few days later. I received one phone call from the dealership to see if I was still interested while I was gone. My husband and I decided on the Flex and set up an appointment for a Sunday. We met Casey when we arrived because Faith was still out sick. I told Casey everything we had discussed with Faith. Mike, a sales manager, whom I had met before, assisted us with the transaction. Everything was straightforward and hassle free. Everyone was helpful, honest and friendly. Our kids enjoyed free popcorn and cartoons in the lounge while we filled out and signed paperwork with Sandy. We happily drove our new Flex off the lot within 2 hours. Casey made sure that the insurance company was contacted the next day and Faith called to say she was finally back and wanted to make sure everything went well. Needless to say, we are thrilled with our Flex. We highly recommend Kelly Ford. Check them out if you're looking for a hassle and pressure free car buying experience!
I had been dealing with another local Ford dealership on the road to buying a Focus ST2, but a lack of transparency by the dealer led to the deal falling through. After that, I got in touch with Jerry at Kelly Ford and filled him in on what happened, including the price I had gotten down to at the other dealer. They were able to get the next level up (ST3) the same day, and I drove home with it that night for an out-the-door price that I thought was very fair.
The whole process with Kelly, while time consuming, was relatively painless. Jerry was great all the way through, and was very knowledgeable about the car. I really can't say enough about him. Vinny, the sales manager I dealt with, was willing to get me a little more for my trade in to finish the deal right. Carlos, the financial manager, walked me through my options, and didn't fight when I decided to finance through a local credit union instead of through Ford.
This isn't the Kelly Ford of 10 years ago. This team was willing to work the way I wanted (in terms of out-the-door pricing as opposed to monthly payments, etc), willing to make a deal, and more transparent than I had expected them to be. All in all a great experience. If my next car will be a Ford, I'll be going to Kelly first.
"2016 Ford Escape SE"
- Wayne 46
My wife and I have purchased new and pre-owned at a number of dealerships in the North East and here in Florida. The level of customer care, attention to detail and going the extra mile to ensure we drove away with the right vehicle at a very good price was truly impressive. They have customers for life. Many thanks to our Kelly Team.
"Great as always!!"
What a great experience!! From the first phone call from Greg to walking out the door everything was great! everyone was so welcoming and kind without making you feel pressured. We will return to Kelly again for our next car!
"USED CAR PURCHASE"
- Robert LeFevre
It was a pleasure to do business with JOhn Alligood & the entire staff AT Kelly ford.They met all my ecpectations&did so without undue pressure.They listened & delivered.I will not hesitate to reccomend This deealership.;
"Best Experience "
Faith was the absolute coolest sales-lady I've met. Never once did I feel I was being sold or pressured into anything. Going to Kelly Ford, I never expected to leave driving a brand new car. They made us feel so comfortable with absolute no obligation. I will be back with my business and highly recommend the same employees who've helped me. I got a 2016 Explorer for our expanding family and couldn't be happier with the vehicle and overall experience.
"Excellent all around!"
Charlie Algieri-McCarthy, Chris Lefevre, Vinny Amore, and Joy Carver worked together to make my car buying experience a delight. From the smile and warm greeting I received from Charlie and Chris when I first arrived through the facilitation of Vinny and Joy to complete contracts and take possession of both vehicles (one new, one used) at the end of my visit, my experience as a customer was stellar. Everyone made me feel welcome and comfortable and by the end of the visit, I felt I was part of the Kelly Ford family. I will look forward to doing business at Kelly Ford well into the future and am deeply grateful for their superior attention to customer service and satisfaction.
I was an outstanding experience from the time I walked in the door until I left.
Triston was exceptional in showing me the car I wanted and in reviewing all of the features it offered. The paper work went quickly .
I left with a good understanding of how all aspects of the car worked.
This is my second lease and it was another great experience!!!!