My Review Of Russell & Smith Mazda:
On 8/13/2011 my wife and I visited Russell & Smith Mazda in Houston. We weren't totally committed to buying a new vehicle but were open to the possibility if we found a CX-9 and a price that appealed to us. I asked for Delroy Worrell as we entered the dealership (based on recommendation by Jerry Reynolds, the Car Pro along with numerous online reviews of the dealership). Delroy made us feel comfortable and turned us over to William Hopkins, the salesman who worked with us for the remainder of our time at the dealership.
I explained to both Delroy and William that we hated buying cars. For one thing, we always pay off our cars and keep them for a long time (current car was a 2001 Maxima). And more importantly, I hate the car-buying process (high-pressure, back-and-forth to the manager to review the deal, etc.) I don't think we have ever really left a dealership with a car without thinking that we left money on the table. I am sure this is a common story that they hear. The difference this time was that I was prepared at anytime to walk away from the dealership because I in today's economic climate I know dealerships are making good deals.
Another factor in this equation is that in the past we have always had to "settle" for a car we could afford instead of getting one with as many options as we wanted. It is not that "money was no object" but at this point in our life, my wife and I were looking for a vehicle that we can take into retirement in a couple of years. We were willing to spend a little more in order to avoid just settling for a vehicle that wasn't what we really wanted.
We were interested in a white CX-9 with leather interior but did not want the cream colored leather so William showed us a silver Grand Touring CX-9 with black leather interior, Bose entertainment system, backup camera, moon roof, etc. It had way more options than we have ever had on a vehicle. We test drove it and found that we really liked it. My wife liked it enough to be serious about buying it if we could get a fair price.
We drove back to the dealership to start what I have always considered the most aggravating part of the car-buying process, the negotiations. William presented a price to us that was more than we wanted to pay. I presented a price to William based on information from Edmonds.com regarding the average selling price of that vehicle in that zip code area. William took my information to Delroy and a few minutes later both returned and we negotiated a final price that was very close to my original offer.
My wife and I were happy with the transaction. We got 0% interest with some incentive cash to sweeten the deal. No high pressure tactics either during the sale or during the meeting with the finance person.
When I returned later in the day to pickup the CX-9, William met me and presented me with the keys and placed the temp tag on the vehicle. I was pleasantly surprised to find the CX-9 had a full tank of gas. I don't know if this is common practice with other dealerships but William said it was their practice. (Remember it has been over 10 years since we bought a car.)
We are driving a 2011 Mazda CX-9 today because of the pleasant experience with William and Delroy at Russell & Smith Mazda. I would gladly recommend Russell & Smith Mazda to anyone considering buying a Mazda in the Houston area.
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Russell & Smith MazdaAdded:
9/19/2011 3:44:00 PM
Rick, We are more than pleased that you have written such a kind review about your experience and that we were able to be your dealership of choice. William and Delroy will be very happy to hear that they exceeded your expectations. Congratulations on your 2011 Mazda CX-9 and we would be happy to answer any questions that you think of regarding your new vehicle . Be sure to check us out on Facebook and Twitter to become eligible for monthly savings.
Katie Smith - Internet Manager