Zack Penney

They need to remove Brent Jones for being a finance manager. Because he so unprofessional. manager. Because he so unprofessional. More

Helpful 0

Report | Print

I bought the car 4 months ago, and I've had problems ever since I purchased the car, I keep getting the run around, spoke with numerous people and nothing is being done. waste of time and money! Money gone d since I purchased the car, I keep getting the run around, spoke with numerous people and nothing is being done. waste of time and money! Money gone down the drain!!! Now I have to pay a deductible for issues that the car had before I purchased it!! More

Helpful 1

Report | Print

This will be our 5th car purchased from them and this one was the worst. At finance we were told we had to get an warranty to get our rate. I called the bank the next day to find out that was false and consi was the worst. At finance we were told we had to get an warranty to get our rate. I called the bank the next day to find out that was false and considered fraud. I also noticed the price of the vehicle was wrong on the contract! Made contact with one of the finance mangers to express my concerns and hope to have all resolved today. will not make another purchase here. More

Helpful 0

Report | Print

When I first bought my truck I turned in my Tahoe and immediately notified my seller after leaving that I had forgotten my (rings, sunglasses and my garage door opener). I was told to come in the next da immediately notified my seller after leaving that I had forgotten my (rings, sunglasses and my garage door opener). I was told to come in the next day where I only received my garage door opener I asked what happened to my other stuff and that I had given them quick notice approximately 15 minutes after me leaving and my seller said they had a third party detailing team and they don’t control that area. Mind you this is 15 minutes after I left I notified them, left my review on google and was never contacted about the theft that happened. On top of it I went and did the 2 free oil changes and on my recent one that I did myself to replace the plastic housing unit for a metal housing unit, I noticed pretty fast that the mechanic used a impact drill or a air pressure drill to tighten the housing unit way beyond specs which is 30 foot pounds that you’re suppose to. Luckily I got it off, but would not recommend trading in to buy another vehicle and would not recommend their service department as tightening things beyond specs on a vehicle can ruin it or hurt someone fixing their vehicles. More

Helpful 1

Report | Print

Do not buy from any place that has this name on it, they sale branded title vehicles, list as 1-2 owners knowing that they have 4-5. They use AutoCheck for there benefit because Carfax shows different repor sale branded title vehicles, list as 1-2 owners knowing that they have 4-5. They use AutoCheck for there benefit because Carfax shows different reports. Straight sold me a lemon buyback from manufacture truck. Sold it to a guy that traded it back in after another dealer showed him he was cheated. The man provided all the information and they still put it back on the lot and sold it to me weeks later at Bill Penny Ford in Jasper,Al. They offered me 47k for a truck I financed 15months before for 72k. Only drove it 40k miles... did his daddy teach him all these tricks or did he learn them on his own, maybe his soul will be branded like my title!!! More

Helpful 4

Report | Print

Jessica Neveau was my service advisor and as I have been there before she quickly summed up what they were going to do with my vehicle. In and out under 40 minutes. Also, Terrence walked me out to the car a there before she quickly summed up what they were going to do with my vehicle. In and out under 40 minutes. Also, Terrence walked me out to the car and explained I would need a new cabin filter next time and reviewed the service report with me. Good team work, thanks More

Helpful 0

Report | Print

Beware of the SCAMS they like to pull here. We get back in the office all ready to sign the paperwork my wife signs it assuming it’s correct and “surprise” it’s about $2000 MORE than the price We get back in the office all ready to sign the paperwork my wife signs it assuming it’s correct and “surprise” it’s about $2000 MORE than the price we agreed on! We got out the paper from yesterday and showed it to him and “ooops your right…uh we will have to make a new contract with your agreed upon price” WATCH this dealer very closely or Better yet stay very far away from them, they tried their best to scam us. More

Helpful 3

Report | Print

Worst used car(s) purchase(s) ever! A nightmare from used-car-xxxx. Zero trust. A nightmare from used-car-xxxx. Zero trust. More

Helpful 2

Report | Print

They try to take advantage of women. Bait and switch to steal your deposit, which is illegal. They’re just hoping you’ll get sick and tired of the run around and give up. Slimy car sales Bait and switch to steal your deposit, which is illegal. They’re just hoping you’ll get sick and tired of the run around and give up. Slimy car salesmen. More

Helpful 9

Report | Print

First service for new toyota truck, told me that they rotated tire as per first 5000 mile service agreement., after service found brake dust on front tires and not the rear tire, talked to manager but he rotated tire as per first 5000 mile service agreement., after service found brake dust on front tires and not the rear tire, talked to manager but he could not explain to me why they apparently could not do the service correctly. Took to another Toyota dealer and found out that they had not even serviced truck but they requested service payment from Toyota. Second dealer filed a claim against Bill Penny Toyota on my behalf. More

Helpful 6

Report | Print