mark mcelroy at Tufankjian Toyota Scion of Braintree

WITHOUT A DOUBT THE BEST DEALERSHIP EXPERIENCE I HAVE EVER HAD! I HAVE LEASED TWO CAMRYS,TWO HIGHLANDERS, & A VENZA FROM TWO OTHER DEALERSHIPS.I WANTED TO DOWN SIZE SO WHILE VISITING OUR DAUGHTER OFF CAPE ,I DECIDED TO LOOK INTO A RAV4 @ BRAINTREE TOYOTA.WE WERE WARMLY GREETED BY BENSON ONWUAMAEBU ONE OF THE SALES MEN. WHAT A NICE MAN! I CAN NOT STILL BELIEVE HOW ACCOMMODATING THEY WERE. WITHOUT ANY HESITATION EVERYTHING I WAS LOOKING FOR ( CHANGED MY MIND ABOUT THE COLOR) FROM FINANCING TO THE MODEL I WAS HOPING FOR HAPPENED EFFORTLESSLY.I WOULD RECOMMEND THE DEALERSHIP GLADLY BUT MOST OF ALL I WOULD WHOLE HEARTILY TELL ANYONE I KNOW TO MAKE SURE THEY SEE BENSON WHO IN MY OPINION, WAS THE BEST,MOST HONEST AND PLEASANT PERSON I HAVE EVER THE PLEASURE TO PURCHASE A VEHICLE FROM. PLEASE KEEP UP THE WAY WAY YOU CONDUCT YOUR BUSINESS BECAUSE IT IS FAR SUPERIOR TO ANY DEALERSHIP I HAVE DONE BUSINESS WITH. I WILL DEFINITELY BE BACK WHEN IT'S TIME FOR A NEW CAR. THANK YOU. CORDIALLY,JANE LEBEL MASHPEE MA.

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I gave the review I gave because it was well deserved!! Mark, Brian and Wallace went above and beyond for me in every way. The owners of this huge dealership even introduced them selves and walk around the sales floor. Everyone was friendly!!!!In these times I think more people than not have had financial hardship that has affected their credit for many reasons beyond their control, they worked endlessly to get me into a new car, in my own name that I could afford. I am so grateful for all the hard work and dedication they gave me threw the process of buying my new car!Not only are the people at this dealership truly amazing but the dealership its self is. They have more cars to choose from than people realize, not only do they have a huge lot full of cars but a bottom and top level full of cars!So if the weather isn't to your liking you can still comfortably shop for your new car. I will be a life long customer!!Many Thanks to Mark, Brian and Wallace

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i came here to trade in my jeep not knowing what i wanted, i met with shane and we walked through the lot. Shane doesnt try and push you to buy any car, he lets you take a look and decide for yourself. Once you sit down and talk about price he really looks into your best interest. I didnt deal with Mark on a bussiness level but i was there with 2 kids, a 5 year old and a 16 month old, and after sitting there for a bit they were getting uncomfortable. Mark was great gave them cookies and lollipops to calm them down and even helped with the paperwork to get us out quicker. I highly recomend this dealership, very friendly people and just all around good guys.

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Every aspect of our buying experience was perfect. My husband and I hate buying cars and everyone at Tufunkjian made it so easy! We are never going anywhere else. We never felt pressured into something we didn't want. Everyone was friendly and so helpful.

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it was great ,, all 3 emploees who help me at toyota braintree was only great , thank you,, my name is edvar marcos jardim ,,, i just buy a 2013 toyota camry ,,, at this dealer,, just pick up this car last thurday abril 11 ,2013,,,

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The staff at Tufankjian Toyota were exceptional in helping me purchase my new 2013 Toyota Corolla. I mostly dealt with Kenny Tempro who is a genuinely amiable man. He made the process fun with his sense of humor and charisma. I felt no pressure from any of the folks there to purchase extra features but they were very knowledgeable in showing my key features to consider when purchasing the car. My parents bought a Prius from here and I remember it being a good experience as well which is what drew me to purchase here. I was treated the same way my parents were and the facility is HUGE with lots of inventory and a high tech up-to-date structure. Thanks again guys, and I hope to hear from you soon! Thanks!!!

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Tufankjian Toyota was the 6th dealership I had visited in approximately 2 weeks worth of shopping. On a whim, I walked into Tufankjian on a Thursday (March 7, 2013) during the beginning of a surprise snow storm. I had never owned a Toyota nor did I see myself ever being the owner of one. I had always owned either a VW or GM product. The thought of buying a Hybrid led me to Toyota, the leaders in the business. I assumed no sales person would be overly excited to show me vehicles during the storm, which by this time had been covered in snow/ice. I walked in, stomped my feet off on the mat and a friendly gentleman (Kenny Temro) warned me to watch out as the floors were slick. Kenny then asked if I needed assistance even though he appeared to be busy with something else. I informed Kenny that I was looking for a sales associate and he said he was one. Kenny directed me to his desk and asked me to wait for a minute as he finished up what he was doing. Kenny came back and we discussed my plans and the type of vehicle I was looking for. I knew I wanted a Hihghlander Hybrid, which were hard vehicles to come by. Kenny asked me what type of vehicle I was currently driving and we filled out some paperwork about it. Kenny and I shared some laughs and conversation as we got to know one another. I was pleased with the lack of pressure and overall comfort I felt with Kenny. As we were having conversation another gentleman (Mark Mcelroy) approached and introduced himself as the sales manager. Mark was very kind and wanted to welcome me to the dealership also asking if Kenny was providing the service I needed.

As I got ready to bundle up to look at Highlanders, Kenny informed me that we would be doing all of our looking indoors! My first thought was that the vehicle was in the showroom, but Kenny stated there were multiple floors of indoor shopping in which most of the dealer's inventory was stored. I was very excited not to have to go outside in the snow storm to shop. Kenny showed me to the elevator where we ran into one of the dealership's owners (who kindly introduced himself). Kenny located the two remaining Highlander Hybrids that were in stock and we looked at each and went over the features. I took the vehicle on a test drive and Kenny went along with me. Kenny showed me the features of the Highlander as we drove. Conditions were perfect to test drive a Highlander 4x4 as the snow was a few inches thick and the plows hadn't had a chance to clear the roads yet. The snow was really coming down, sideways! Kenny and I brought the vehicle back within the indoor garage and went over some additional features and he answered some questions. Kenny was very knowledgeable and answered anything he could about the Highlander.

Once back at Kenny's desk we began the negotiation process, I knew I liked the vehicle and I was well practiced from all my visits to previous dealers. I had an good idea of what I wanted to pay. I was in communication with my wife via cell phone the entire time. I can't say enough about the courtesy Kenny and Mark displayed while we discussed numbers etc. as they would always allow me ample time and privacy to make phone calls and would leave the area so I could talk in private. They were not high pressure, and kept a sense of humor the entire time. Needless to say I purchased the Highlander and I couldn't have been more pleased. Kenny was great, and Mark assisted with a great deal.

Kenny started to get the sale written up and for anyone that has purchased a car knows, there is a lot of paperwork that follows. Kenny then sat me down with John Celesk to go over the preliminary financing. After John, I sat down with a member of the service department who set up my first service visit, activated my online account, and discussed some of the accessories available. I then finished up the financing with John where he discussed some additional options for warranties, etc. John was very knowledgable and personable. I can't tell you how many times we got off track with conversation unrelated to financing. During this entire time, Kenny was running around getting my old trade in ready and my new Toyota detailed also installing all the mats, license plates, etc. Kenny pulled both of my vehicles into the service drop off garage where I would be able to transfer all my personal belongings out of the aforementioned snow storm. Kenny offered assistance and went over some additional features before I left.

Kenny is a great guy that is proud of what he does and had been doing it a long time, he has the resume to prove it. I have already recommended Tufankjian Toyota to friends and co-workers, specifically Kenny. THANKS AGAIN!!!

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My experience at braintree toyota was flawless,very enjoyable Benson Onwuamaebu took me under his wing and did everything he could to make my purchase work for me,thank you Benson.
Don Richmond buisness manager was very pleasent to deal with thank you Don. Mark Mcelroy sales manager very pleasant as well thank you Mark as well as everyone at Braintree Toyota ,very enjoyable experience.

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I gave a #5 Rating to my overall experience at Tufankjian Toyota of Braintree. If there were a #10 Rating, I would give them a 10! From the second we walked thru showroom doors, until the moment we left the Finance office at 10:45pm everyone we came in contact with made our overall shopping experience at Tufankjian a highly memorable one. Everyone we met provided us with the utmost of courtesy, excellent customer service, true salesmanship and a glowing pride in their jobs. It was refreshing, positive and a truely delightful experience being cared for at Tufankjian. The dealership itself is beautiful; clean, quiet, friendly, and professional. The sales force is positive, knowledgeable, and professional. Who could ask for anything more?

Leo Batista worked very closely with us to land the right vehicle. Leo is patient and kind and was a superhero to my daughter Annabelle. "Leo, can my Mom just write you a check and we can take the car now". Or "Leo, are we really taking the car home today?(times 100 requests for the same thing!) Leo overlooked the repetitive requests to speed things up, the cookie crumbs on and around his desk, the spilled water, and the constant interruptions. Leo, has kids. He understood. He moved throughout the process smoothly and without a hitch. He is a great salesman! Thank you Leo.

Peter, I never met you but Annabelle seemed to make fast friends with you so you must be a good guy! Thank you for your part in the deal!

A Toyota Venza turned out to be our top choice for our family needs. A 4dr wagon/sport utility vehicle 3.5L V6FI DOHC 24V All Wheel Drive LL W. Larger than a Rav4 smaller than a 4Runner. It's a beauty! Leo patiently test drove several vehicles with me to help me reach the right decision. No pressure, great service. Very knowledgeable. A great vehicle!

I would also like to thank John Celesk who handled us beautifully throughout the financing end. Again, he was professiopnal, curteous, very knowledgeable, and most helpful. He made a possibly daunting experience an extremely enjoyable and memorable one. Thank you John for helping me and my husband Joe finance a beautiful vehicle and get my credit rating back on track. I am greatful to you for this opportunity and Joe is very pleased as well.

Mark Macelroy. You are wonderful. You treated Annabelle Joe and I with the greatest of care, professionalism, knowledge and fun! You made our experince at Tufankcjian excellent. You have a friend in Annabelle forever. cookies, cakes, bars, candy, whatever it takes to help a 6 year old pass time while her Mom attempts to buy a car! You did it. She can't wait to go back for our first oil change just so she can see you all.

Shad, thank you for entertaining Annabelle with the yellow balloon for endless hours of batting it around. That was a highlight for her and it allowed me to make all the decisions I needed to make with out interference. I can not thank you enough for your help.

Edward Simpson, you are a quiet man. But you had your ear to the tune. Thank you for being such a great bystander. Keeping an eye out for me and my daugter when all the guys were busy doing what they needed to do to make everything work like clockwork. You were quiet. But you were very helpful. Your smile said it all! Thank you for adding to our excellent experience at Tufankjian.

Bill Detellis, we did not go with the Lojack, but we do remember how professional and caring and knowledgeable you are. Thank you for your time and for scheduling our upcoming oil changes. You did a great job.

George Saef, thank you for coming over and saying hi to me! That meant alot to me. I never thought you would leave McGee Toyota. But you did. It was great to see you again.

Kevin chicoine, thank you for staying so late last night so we could finish up the sale in the finance office. If it wasn't for you and John, I would not be driving home in my new vehicle today. Merci beaucoup.

Lastly, Dave Tufankjian. Hats off to you. You run a wonderful dealership. You have a fantastic crew of professionals working there. Thank you so much for putting Annabelle and I into a safe, reliable, and great looking Toyota Venza. We appreciate all that you have done for our family.

Sincerely,
Emily A Dewire Sbragia

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