Anje Clay

On time service, free local shuttle, washed the car, all good …… vastly. Better than they were 2 yrs ago good …… vastly. Better than they were 2 yrs ago More

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Very professional staff offering good advice and helpful service in a cost effective manner promptly executed service in a cost effective manner promptly executed More

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Friend people does a great jobs let’s you know thing about your car keeps you up to date about your car keeps you up to date More

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I wish you could give a zero. They have had my Cadenza since June 27. When I arrived for my appointment they told me there was a recall on the windshield and would need to order o They have had my Cadenza since June 27. When I arrived for my appointment they told me there was a recall on the windshield and would need to order one. They told me they might have my car for a couple weeks, so I rented a car from Enterprise. I have called repeatedly and finally got a call back from the service manager on July 11. I was informed that my they broke the windshield removing it to check for a proper seal, and we’re waiting on the windshield to arrive, which was scheduled to arrive later that day. I then learned they had done NOTHING regarding the issues I brought it in for, and as soon as the windshield was installed they would then turn it over to “their best technician” and get it all done quickly. Now I try to call for an update and they won’t even answer the phone in service. In the mean time I am out almost $1000.00 in car rental with no idea when I will get my car back. The service manager asked me “who told you to rent a car?” I informed him this is my only vehicle and I had no choice. I have never had such a bad service experience in my life! And I STILL don’t know when I will have my car back. Beyond ridiculous! More

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Friendly team who was very helpful. The team took care of my needs and kept me informed during the vidit. The team took care of my needs and kept me informed during the vidit. More

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We called for an appointment on an oil leak . We came in for our appointment on 3/29/2023 . We again explained the problem They checked our information and said we had 7 recalls also . He said We came in for our appointment on 3/29/2023 . We again explained the problem They checked our information and said we had 7 recalls also . He said they had cars on lot waiting with oil leaks from February. So they could not help us. Then said we should go somewhere else. Did not even check the leak. We got our Kia Sorento from them and it was still under warranty. Very disappointed in this service , would not recommend this Dealership. More

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Brent provided exemplary service! I received text messages providing updates which I appreciated! My wait time was not long at all! The complimentary car wash was a plus! I received text messages providing updates which I appreciated! My wait time was not long at all! The complimentary car wash was a plus! More

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Took my 2021 Telluride in to fix sunroof that spontaneously came off track. SIX WEEKS later, I am still waiting on ANY communication regarding the situation. Calls go unanswered. I spoke with per spontaneously came off track. SIX WEEKS later, I am still waiting on ANY communication regarding the situation. Calls go unanswered. I spoke with person on sales side to research the issue, but still no response. I will retrieve vehicle in still-damaged state and stay far, far away from this incompetent bunch. More

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Franklin Kia Always great service! Sometimes they are very busy and take a while. Upfront about accidntly damaging my brake rotors when changing my brake pads. No Always great service! Sometimes they are very busy and take a while. Upfront about accidntly damaging my brake rotors when changing my brake pads. No charge for damage they did, free replacement and earned my respect. More

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Service center is horrible I would never ever recommend Kia in Franklin!!! Their service center is the worst, and very lazy... I hope I'm never dumb enough go there again!!!! I would never ever recommend Kia in Franklin!!! Their service center is the worst, and very lazy... I hope I'm never dumb enough go there again!!!! More

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