Bill Mcgrath

Always a great experience working with Bill. I recently had some auto body work done on my Taos and while it was there, Bill coordinated to have work done related to a VW recall - without me eve I recently had some auto body work done on my Taos and while it was there, Bill coordinated to have work done related to a VW recall - without me even asking. Mike was a huge help in coordinating to fix a factory auto body defect, securing a rental to cover the three days the car was out at the shop. Overall great experience with service at Colonial! More

by K.Hauv Verified Customer Verified Customer

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Always a great experience at Colonial Volkswagen. Friendly and easy going service advisors with no pressure. Friendly and easy going service advisors with no pressure. More

by Pilot14 Verified Customer Verified Customer

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I brought my 2 year old id. 4 in due to something dragging under the car. The car was in for service on a Monday and diagnosed with a plastic shield that needed to be replaced fo 4 in due to something dragging under the car. The car was in for service on a Monday and diagnosed with a plastic shield that needed to be replaced for $320. They did not have the part and the part was not considered under warranty. I asked how this plastic shield could get damaged. Jon told me I must have run over something. The only thing I drove over was a speed bump. I asked for a loaner i was told they did not have any. I made it clear i needed my car back on Tuesday. The part was ordered but did not come in on Tuesday. I was told the truck driver quit on the job. I said I could no longer be without a car for a third day. So I will come in to pick up the car and find another dealer who could fix the car and provide a loaner car. Funny thing Jon told me he thought a loaner car was coming in that day! I picked up the loaner. It was a new Jetta 2026 with less than 100 miles on it with a may 2026 inspection sticker! Hmm I am guessing they took a car off the lot and turned it into a loaner car. Funny how I can get a loaner when I say I will go to another dealer! No one should be without their car for 3 days to fix a problem from driving over a speed bump. I have reached out to vw corporate and they have opened a good will case on this service and problem. I have purchased or leased 5 vw in 8 years. I expected better treatment and service. Especially since my current less ends in February 2027. More

by rwurtzel23 Verified Customer Verified Customer

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Bills entire service team is top notch. .. wouldn't bring my vehicles any where else. .. wouldn't bring my vehicles any where else. More

by Wales Verified Customer Verified Customer

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Great car buying experience at colonial. They are professional, friendly and price their cars fairly. Would definitely recommend to anyone looking to buy a car. They are professional, friendly and price their cars fairly. Would definitely recommend to anyone looking to buy a car. More

by Lidi Verified Customer Verified Customer

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Everyone here was really helpful and friendly. I came in looking for options and left a satisfied customer! I came in looking for options and left a satisfied customer! More

by JMO1187 Verified Customer Verified Customer

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I had a salesman. Jefferson who was great! He made me feel very comfortable and confident about the Honda crv I was choosing. He helped me in every way possible. Tha Jefferson who was great! He made me feel very comfortable and confident about the Honda crv I was choosing. He helped me in every way possible. Thank you Jefferson! More

by ptoma2245 Verified Customer Verified Customer

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Nice people. Brand new Volkswagen Tiguan in twice for dash light and satellite issue. Fixed second time., was told VW is aware of the problem working on a fix. 2 Brand new Volkswagen Tiguan in twice for dash light and satellite issue. Fixed second time., was told VW is aware of the problem working on a fix. 2 weeks later issue happening again. If VW is aware of the problem might want to mention it before I buy a brand new vehicle More

by Strask217 Verified Customer Verified Customer

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Everyone at the dealership was friendly and easy to work with. I would highly recommend the sales and service departments with. I would highly recommend the sales and service departments More

by Ron Henderson Verified Customer Verified Customer

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Juan was wonderful. I give him 5 stars. I have no idea who Steven Redding is so no stars for him. I give him 5 stars. I have no idea who Steven Redding is so no stars for him. More

by tinahyland30 Verified Customer Verified Customer

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