Dutch Miller Kia of Charlotte

I've been a loyal Kia driver since 2015. And in 2023 I leased a Kia Sportage from Dutch Miller dealership. I had a great experience and no problems....until now. My lease was up in May an And in 2023 I leased a Kia Sportage from Dutch Miller dealership. I had a great experience and no problems....until now. My lease was up in May and I came in on March 21 to understand my options. The sales person was extremely helpful and got me into a new Sportage lease that day. The problems began when trying to get my registration and plates. The dealership said they would handle transferring my existing plates over to the new car. However that didn't happen right away. In April, I received a letter from the DMV stating that they had received notification that my insurance on the old lease had ended. When I called to talk to Dutch Miller about it, I was told that the "girl" who does the dmv work was out sick, but she would handle it and give me a call when my paperwork (registration) was ready. Late April, I hadn't heard back so I called again. She was still out and the finance person said he would find out what was going on and call me back the next day. Crickets..... I called in early May, concerned because my tags expired May 30th. I was told, they were working on it and should have something by the end of the week. I texted, I called. Finally yesterday (May 26th), Ali the dmv person called me to explain that they weren't able to get it taken care of because the DMV had put a hold on my plates. Here is the timeline as it was explained to me: March 21 - signed the lease April 15th - registration paperwork submitted to the DMV (by this time a hold was already put on the plate. May 26th - Spoke with the DMV "girl" and a manager. They were going to see if they could rush something through. Made an offer to pay property tax... May 27th - The manager called to say I could pick up my paperwork. So here I am, 3 days before my plates expire. I have to take a day off work to get my plates renewed because it's too late to do it online and the DMV still has a hold on my plates. Had they just taken care of things or given me enough time to handle it myself, I would have. At this point, once this lease is up, I will turn in my car and NEVER purchase from Dutch Miller again. I don't usually do bad reviews, because it's generally unfair, but I know that this is an ongoing problem. I can accept that things happen, but communication would have alleviated so many problems. I had to call and text repeatedly (enough that the receptionist knew my situation) because no one would return my calls. Dutch Miller, your back office is losing you money. Forget that it is costing you customer good will and reputation. It is literally pulling money out of your pocket, because I will never come back to Dutch Miller to satisfy my car needs and based on reviews, I'm not the only one. More

Do Not I repeat Do Not give this dealership your business!!!!They sent someone else's license plate to me and sent my plate to someone else.They are extremely incompetent and RUDE.Worst car buying e business!!!!They sent someone else's license plate to me and sent my plate to someone else.They are extremely incompetent and RUDE.Worst car buying experience ever!!!!This place shouldn't be in business More

DeMara at Dutch Miller Kia (Sales and Leasing Dept. ) is fantastic. I loved working with her. She is very upbeat and has a great personality. She was able to get me exactly what I wanted and kept the pr ) is fantastic. I loved working with her. She is very upbeat and has a great personality. She was able to get me exactly what I wanted and kept the process simple. Ask for her at Dutch Miller Kia - she is the best! -Paige More

Antonio kept me informed and listened to my service needs! The work was performed quickly and I picked up a clean fully functioning Kia Soul. Thanks! needs! The work was performed quickly and I picked up a clean fully functioning Kia Soul. Thanks! More

I went to the parts department on December 4th 2024 at Dutch Miller Kia and spoke to Bryan to order a part for my vehicle emergency brake. Bryan wrote down the required info to order the part. Today is De Dutch Miller Kia and spoke to Bryan to order a part for my vehicle emergency brake. Bryan wrote down the required info to order the part. Today is December 11th and have not heard from Bryan or anyone from Dutch Miller Kia. I called the parts department and I was kept on hold over 15 minutes and NO ONE ANSWERED the phone, NO ONE. More

THIS KIA SUCKS! !!!! STAY AWAY FROM HERE! They will stay with your car FOREVER!! So unprofessional !!!! STAY AWAY FROM HERE! They will stay with your car FOREVER!! So unprofessional More

I took my car to Dutch Miller Kia Collision Center at 7725 South Boulevard Charlotte NC for bodywork repairs in December 2023. on the list of auto parts on my bill there was a radiator core support twice 7725 South Boulevard Charlotte NC for bodywork repairs in December 2023. on the list of auto parts on my bill there was a radiator core support twice and added to the grand total twice. my car only takes one. Mr Eaves, the body shop manager, said it was listed twice because they broke one but it was not added to the grand total. I did the math several times and the radiator core support was added to the grand total twice $843.75 + tax. he refused to give me a refund for the part I did not receive. no resolution thus far. I do not recommend this auto body shop to anyone. thanks. More

Absolutely THE worst Kia service Dept on the face of the earth. They have NO clue what they are doing, incapable of finding any problem unless it has a code attached, and if you want to get through to the earth. They have NO clue what they are doing, incapable of finding any problem unless it has a code attached, and if you want to get through to the service department or get a call back, you can forget about it. You will die waiting. Go somewhere else. More

Walked to front and back of lot and nobody greeted me. Just looked at me. Just looked at me. More