Midway Nissan

2209 W Bell Rd

Phoenix, AZ 85023

Please update the areas marked in red before submitting.

Share Your Experience

Yes
No
See Review Guidelines
0 1 2 3 4 5 6 7 8 9 0
0 1 2 3 4 5 6 7 8 9 0
0 1 2 3 4 5 6 7 8 9 0

Reason For Visit

Sales (New)
Sales (Used)
Service

Did you purchase or lease a vehicle from this dealership?

Could You Say a Little More? (Optional)

How was the communication from the service department? (Optional)

How would you rate the service center's explanation of cost of service? (Optional)

How was the speed of service for your vehicle? (Optional)

How would you rate the quality of work performed? (Optional)

Did you wait at the dealership during your service visit? (Optional)

How was your service pickup and delivery with this dealership? (Optional)

How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)

What Others Say

They were great did what they promised Luis was the sales person treated us with a lot of respect thank you

Worst experience I've ever had buying a car! They lie, charge for things u know nothing about, take your money under false pretenses, knowing they lied, rude staff. Totally throw u to the curb once they sell you one of their pieces of junk, all the while lying about condition of car. We bought sight unseen except for video, where they conveniently left out all the dings and numerous scratches. Has cracked tail light, coating that we did not ask for, but were charged for, and has stained chrome, windows and paint, and cannot be removed. We had to pay extra to have it detailed after they "detailed " it. Shoddy work and practices. Run as far away from the lies and deception! WORST EXPERIENCE EVER!!

Don’t waste your time with this dealer. They will offer you things, then not follow through on them. I was offered a 50 dollar gift card for test driving a Nissan rogue. Went into the dealer showed them my email, they did nothing with it. I explained to them whatever car I bought I would likely need a co signer since I already have a car loan. They told me they could give me some estimated numbers so I said ok fine. They ran my credit and guess what? I need a co signer. Of course they wasted an hour of my life coming up with that when I was upfront about it. Also, do you think they gave me my gift card? No. What they gave me instead was some nonsense about how if I came back with my girlfriend that I wouldn’t be able to be on the title. Do you seriously think I’ll buy a 40 thousand dollar car and not be on the title ? In the meantime , enjoy your negative review and continue providing poor customer service

From a literal "bait and switch" (I received an email from their general manager, espousing I could trade in my current vehicle for a new one, and pay the same - except that promised vehicle was "sold the day before" when I got there), which is illegal in many states, to high pressure to get the "extended warranty", to them not transferring my VETERAN plates, they screwed me in every way they could. They also purposely take hours (it was five hours there) to tire you out - tired people are more easily swayed to "just sign". They took advantage of this tired, crippled vet and should all be ashamed of themselves. But their not, I'm sure. They're the stereotypical car dealership and it's pissed me off enough to never want to buy another Nissan again. If their front end sales rips people off, starting with their general manager, imagine how bad the back end service center is. Probably goes by the old (bad) mechanic adage of, "if you can't find something to charge $1000 dollars for, you're not a mechanic." Avoid this place at all costs. And they should be investigated for the bait and switch tactics - but it looks to be only a misdemeanor in Arizona ~ meaning your government smiles, nods and looks the other way as dealerships purposely rip you off.

I wanted to buy a truck I looked at a couple days earlier. I called to see if it was still there because I live an hour away. The sales man "Jacob" assured me it was there. I drive all the way up there the sales man is busy, so I get sent to another sales man and start talking to him only to have Jacob come and take us to another sales woman. She talks to us a few minutes starting the buying and trading my car in procedure. We stop her and tell her we haven't even see the truck again or drove it. She tells us to wait as she gets the keys. When she returns she tells us she's sorry but that truck sold yesterday but she'd be happy to work with us on another truck. I asked to see the manager, he comes and tells me ( he can see I am very pissed) let him look into it. The manager doesn't have the xxxxx to come back out, and sends the sales woman back out and says yes it was sold but they have a truck very similar and will work with me on price. The truck they try to sell me is 10k more and they want to give me $200 for my Acadia. I bought a truck at Bill Luke Dodge with a great experience and they gave my $2300 for my Acadia. After talking to several people thats common practice at Midway Nissan!

Never go to midway they are a scam they told me one price of my vehicle and I got a letter from the bank and it was 8 thousand more than they told me. Never will I every recommend no one to this car dealership. They over charged me for a nissan and there’s no way I can get out of it and the bank is apart of their scheme the boss of the bank was laughing at me when I was telling her my situation and the sales people will write your information for it. As long as they get a sale they don’t care who it messes up.