Really bad experience here. Let me start by saying the sales guy was great. It was his managers that ruined the deal. We found a car we liked and were ready to negotiate. We had a couple questions about the service history before we were ready to make an offer. When my husband expressed concern over something on the service history we were told we obviously don’t know German cars. Wrong. We have had multiple German cars over the last 20 years. That should have been my first warning. Next he told us he just marked down the price that morning so couldn’t negotiate. Another lie, we checked the website before we came and the price was exactly the same as it had been all week. When we offered our price he basically said he’s rather it go to auction. We said that’s fine, we could take it or leave it and we’re about to walk out when he said hold on. Let me call the general manager. Guess what, she agreed to our price. Great. We said we would buy it. But then here came the finance manager over… we came in with our financing already set. Had a blank check in our hand from our credit union along with the approval letter and told him we didn’t want them to run our credit since it wasn’t needed . We had financing set and could give them the check right then. Showed it to him. Told them they could call the credit union if they wanted to verify. Nope. He said we had to run a credit check with them or no deal. Basically got angry with us when we said no. Got an attitude and told us then then you have no deal!! So we left. After two extremely rude managers I left feeling glad we didn’t give them our business. Buying a car should be a positive experience and a customer should feel good about it. If I’m going to spend that much money I want to feel good when I leave. Not like I was lied too or given attitude. We are going to buy a Bmw soon but I’ll be giving a different dealership my business.

I met Mike Duplessis in crisis mode with a flat tire late in the day. He waited for me to limp into the dealership at almost closing time. He was so very kind and honest, giving me choices to resolve the problem. So glad I met him and will definately go to him for all my needs.

They took my deposit, but then did not deliver, they never followed up to let me know if my order would be placed, and then turned around and said I was no longer in the queue and I would have to wait till 2023. I would recommend going to Encinitas BMW instead.

Came in and was greeted by Brian and he made me not want to work with bmw anymore. I get if you are having a bad day or something but you should never take it out on your customers. Had a great experience with a different sales person though so this review getting a 1 star is for Brian

We had an appointment at 6 pm. We came for a test drive and no car. They lied to us. Don't do business with them! "your appt is set for 6:00 PM 8/1/2022 BMW of Escondido 1557 Auto Park Way, Escondido, CA See you then!" "Appointment confirmed! 8/1/2022 at 6:00 PM -BMW of Escondido We look forward to seeing you!"

Excellent service buying our BMW with Richard Martinez and Serg!! Took great care of us and went above and beyond. Will definitely continue to buy our cars with them.