I called to set up an appointment on the 20th of March. My ford Explorer I bought from them in February 2023. I needed to get a price for replacing my keyless entry panel. I though that I would give them an another opportunity to service my car. I had a nightmare with their collision center. So hadn't planned on using them again. But I bought the car there so tried to be a loyal customer and was going to try them again. Now I called yesterday morning at about 8 Am or so and here I am waiting for a call back to get a price on vehicle repair. To late now it's already fixed. Repaired at CarTech in Smyrna. Had me in and out in just a few hours. That's where I'm going. Very reasonable. Charged me 590.67 including tax and replacing a back up bulb. I'm sure I would have paid over 800.00 at your shop. So I should think you for making me go elsewhere and to save a lot of money. CarTech sure knows how to treat their customers.

I normally hate doing business with a dealership but Victor, Isaiah and JT were absolutely fabulous! We love our Gladiator! Highly recommend this dealership!

Talk about bait and switch, they give new meaning to sc*m bag used car dealer. Car listed online for 28500, offered 27000, they agreed 27000 plus tax tags and fees. Doc fee of 797 which is high but ok, I knew that. Then they added on 1895 for Nano Ceramic coat. I said no, thats not the deal they agreed to. They tried to say after 4 hours of slippery talk, trying to mix things up that Nano Ceramic coat was a fee. xxx dealer and the 2.3 rating proves it.

Robert Gaddy is the GOAT when it come to Car Salesmen. From the beginning to the end of this long day Mr. Gaddy, along with his team, set out and accomplished this goal to find a vehicle for me. He never twitched or complained and kept a straight head in which he closed out the deal with a happy and satisfied customer, me. Thanks again, I will return.

Left my F150 with these people for 8 days just to replace the heated seat module. No real fire to pick it up and get it done. Had to stay on site and bug the xxxx out of them get it done. No call backs when promised. Only have 1 vehicle and bummed rides all week. Must think I live with mommy and play Call of Duty all day.

I placed an order with Wyatt Johnson for a new Bronco on early July ('23). I was quoted 3-4 months for the vehicle to be delivered. I followed up with the Sale Manager, Frank Taylor, about 6 weeks later to ask for an update. Frank blew me off, told me he had no update. I tried again 2 weeks later, I left a message for Frank, I received no reply. 2 weeks went by, I sent an email to Frank which went unanswered. I called back, after another 2 weeks. I spoke with another sales rep (Chris) who did attempt to get me an update, and he discovered Frank had never submitted my order! I reached out later that day to speak to Frank directly. He offered no apology for the mix up, he blamed his team, told me someone must have forgotten to give him the paperwork. I asked if anything could be done, but he offered no help, no recognition that he or Wyatt Johnson had dropped the ball. He offered to submit an order or me that day, but again, I would be starting the process all over again. I wasted 3 months waiting on Frank Taylor and Wyatt Johnson. Every interaction I had with them from day one indicated they had better things to do than sell me a car. I am now working with Two Rivers Ford and have had a pleasant experience so far. Do yourself a favor, go to another Ford Dealership. Sure, you may buy a car from WJF and never have to interact with them again. But if something goes wrong with your new vehicle, these are not the people you want to be at the mercy of. They are not in the customer service business at Wyatt Johnson.