"MY CAR CONTINUES TO RUN EXTREMELY WELL AFTER EACH VISIT. SERVICEMEN ARE HELPFUL AND COURTEOUS.
I HAVE ONLY ONE CONCERN IS THAT I DO NOT LIKE A STRANGER CALLING ME BY MY FIRST NAME IN A TELEPHONE CALL OR OTHERWISE ADDRESSING ME. I THOUGHT IT WAS POLITE TO ASK THE PERSON HOW THEY WOULD LIKE TO BE ADDRESSED. SOME OF US SENIOR CITIZENS THINK THE PRACTICE IS RUDE AND OTHERS MAY FEEL THE SAME."
"I've had my MDX for a little over a year and just realized that the tire jack was missing. Well I had no clue that it was hidden in a nice little compartment in the back that I didn't even know was there until it was needed and we had to look for it. I emailed John Rooney-GSM about my issue and I was surprised that he responded so quickly and jumped right into action to resolve my issue. He ordered the tire jack that I was missing and to my surprise it came the next day and he contacted me immediately to let me know. When I went to pickup the tire jack, Mr. Rooney was very pleasant and courteous and had a wonderful salesperson put it in my truck for me. I was so pleased with the help I received and the follow up from Mr Rooney via email that I will always be a loyal customer. This was a great customer service experience. Hats off to you guys for a job well done! Keep up the good work!"