3 days ago
"They've had our trailer for a month and the only thing we needed was the kitchen faucet replaced because of a leak. My dad kept calling and leaving messages but only got one call returned and it was an excuse for the delay. We decided to go pick up the trailer today, whether it was done or not. We get there and they say the faucet will be there in three more days. My dad tells them he wants the trailer now and that he'll buy a faucet from Lowes and put it in himself. Then they tell him that our awning was damaged when they were moving our trailer around. The awning was removed and supposedly a new one ordered. They never called to tell us about the damage!! They were going to replace it and not tell us. This is a lying, underhanded company with the worst customer service. It's unbelievable! A faucet replacement taking over a month and then damage on top of that! Be warned! "
5 days ago
"I needed to replace a fresh water system pump on my motorhome this past Saturday as I was passing through the Ormond Beach area, so I figured I'd try Giant Recreation World in Ormond Beach, hoping, at the very least, that their parts department would A.) be open and B.) have the pump I needed. Not only was the parts department open, but they had an exact replacement pump available.
I was next asked by Kevin Mills (Service Advisor) if I needed any help installing the pump (which I did), and at that point, Kevin advised me that someone would meet me outside to help install the pump immediately.
Our technician, Bernie, had the replacement pump in and operating perfectly within thirty minutes of when I first arrived. Truly an outstanding tech with LOTS of experience.
Kevin and his crew are FIRST CLASS in customer service. It didn't matter that the motorhome was not purchased there....they were more concerned about trying to help and resolve my situation.
Great people here, folks...and their new facility in Ormond Beach is absolutely beautiful!! By all means, put this dealership on your list for anything that you may need if you're in the area or just passing through.