2 days ago
"NO WAIT, EXCELLENT SERVICE. THEY FIX AND RETURN IT FAST!!!!!!!! I WILL NOT USED ANY OTHER DEALERSHIP. THEY HAVE THE BEST STAFF. JOHN POWELL MAKES SERVICING A CAR A PLEASURE"
"The noise was annoying, Like a dead body rolling around underneath my 2009 SMART car. Worse when I operated the windows! Otherwise, random and inconsistent. I can't recall the name of the service tech that did my road test and worked on the problem, but he is fantastic-- he suspected the sound system from the start, but had to find the source in the myriad of connections and pathways. . It was an elusive noise but he was persistent. They kept my car over a week spending hours upon hours taking it apart, examining components, and putting it back together. Meanwhile they loaned me a great Mercedes for a few days and then a new 2017 SMART (almost tempted me to trade). Finally they located the defective sub-woofer under the driver's seat. Who would have thought? Well, great job - the techs were patient and persistent and I am just glad I wasn't charged by the hour! Efrain was awesome as my service rep. Give that guy a raise! "