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"Worst experience I've had with any kind of dealer.I had a recall on my car and went to fix it, I ended up with missing car parts and a damaged radio. From the first moment I stepped into the dealership, up until I left with my car - I have witnessed an insane amount of unprofessional, disrespectful, and careless employees. From the beginning, the receptionist, Paul, never picked up the phone. The shuttle only gives you 5 miles around the dealer, and the waiting time for the shuttle was over an hour. I ended up waiting in the dealership for my car for 3 and half hours. During this time, I tried calling Paul many times to know the status of my car, and I saw him ignore the phone and letting it go to voicemail. After I received my car, I noticed that the car is extremely dirty and messy from the inside, moreover the RADIO WAS BROKEN. Paul tried to fix it, but it didn't work. I met with the assistant manager, Peter, to discuss the broken radio as well as the missing parts of the car and he said since I took it out of the lot, it wasn't their responsibility anymore, and regarding the missing parts, he said that some cars come with missing pieces and that my car was one of them. I explained to him that the radio was working perfectly before they took the car, but he didn't take responsibility. Peter was very careless and rude, completely unprofessional to be a candid for the well-renowned Toyota brand. I tired to speak with Carlos, the manager, but he was unwilling to help as well. I believe this is because of laziness and not wanting to get out of his office. I don't recommend for anyone, if you make a mistake, and decide to go - check that all the car pieces are there and expect to be ignored, and expect your car to come back messy and damaged. "
"Sullivan Nissan was excellent, as usual. Service completed in a reasonable time and needed additions to my automobile were explained in an understandable way. I've always found the folks at Nissan to be pleasant, respectful and helpful."