DePaula Ford
Albany, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Justin was outstanding and went out of his way to help me and make sure my car was perfect and make sure my car was perfect More
This wasn’t an plan visit so I wasn’t an happy customer. I was there on October 24 due to an recall. While I was there I requested an oil change. That day I was happy with my service I received. That weeken I was there on October 24 due to an recall. While I was there I requested an oil change. That day I was happy with my service I received. That weekend I was in NJ. While I was in NJ my undercarriage fell because the tech didn’t put it back correctly. I had to pay someone to put the undercarriage up so I can get back to Albany safely. Over all I always have good service. More
The dealership tried to charge me $3,860. 00 extra that I caught on my contract as aftermarket. After arguing and explaining they finally took it off because it didn't exist. I filled out the 00 extra that I caught on my contract as aftermarket. After arguing and explaining they finally took it off because it didn't exist. I filled out the survey that was emailed to me and the sales manager called and asked why I rated DePaula Ford so low and I said because I was promised a couple of things I didn't receive and that they added more money to my contract. Nothing was resolved. More
Great service each time. Very nice and helpful staff. Informative and display positivity and professionalism Very nice and helpful staff. Informative and display positivity and professionalism More
Courteous. Knowledgeable. Patient ,all around great customer service. Vehicle was repaired in a timely manner. Easy process to set up appt. Didn’t have the same Knowledgeable. Patient ,all around great customer service. Vehicle was repaired in a timely manner. Easy process to set up appt. Didn’t have the same phenomenal experience with my Wife’s car. She is still waiting for her replacement rain guards supposedly on order. More
Everyone was so kind and the process was super easy. Mikayla was also so kind and made us feel very comfortable throughout the entire process! Would recommend! Mikayla was also so kind and made us feel very comfortable throughout the entire process! Would recommend! More