Coggin Honda of St. Augustine

Bad experience I had a really bad experience from there i bought a car like 4 months ago we do a deal i put the down payment for the car then when i went to pick up I had a really bad experience from there i bought a car like 4 months ago we do a deal i put the down payment for the car then when i went to pick up my car they change everything (long story ) any way the problem now is the financial manager he's name is Ethan. When we got home we realize there was 8k of un necessary warranty on it so like we hade 30 days to cancel everything we did the cancelation he told me that it was going to take 4 to 6 week now due day it's been almost 8 and im still waiting for my refund when my wife call to the dealer asking for him he was always in a meeting and supposedly going to call me back and I'm still waiting for his call back. To me thats very unprofessional as a manager. So my wife kept calling until she got upset and ask to speak to a manager and they transfer her call to shane sales manager which has been the only one in that dealer thats been profesional and very helpful keeping us updated. So we called2 days ago and the sales manager check everything for a update and we all realize only two cancellation where made instead of five or six. I'm tired of waiting. I will never do business there again. Only two helpful people in that dealer are shane and sales associate albennes. From the front desk call center receptionist to the financing Dept they aren't customer service at all More

Honda Odyssey Purchase I just wanted to say what a great experience I had purchasing my new Honda Odyssey from Coggin Honda of St Augustine. I was referred to JC Caroul for I just wanted to say what a great experience I had purchasing my new Honda Odyssey from Coggin Honda of St Augustine. I was referred to JC Caroul for my salesman. I cant say enough good things about him. I look forward to doing business with them in the future for sales and service More

Exceptional Service! The professional attitude and competency of my service advisor Jessica should make Coggin Honda proud to know they have capable employees attending to The professional attitude and competency of my service advisor Jessica should make Coggin Honda proud to know they have capable employees attending to all the needs of their customers More

very poor customer service The saleswoman downright lied to my husband. She lied about the price of a new vehicle, knowing we were diving 90 minutes to pick up the vehicle. She The saleswoman downright lied to my husband. She lied about the price of a new vehicle, knowing we were diving 90 minutes to pick up the vehicle. She lied about the amount of miles on the car and she lied about the vehicle being on the showroom floor. Moral of the story? Only go here if you want salespeople with zero integrity. Shameful behavior and no one seems to care... More

Great service She took the time to explain my service visit. In detail. And she took the time and showed me featured on my car I didn't know I had. She took the time to explain my service visit. In detail. And she took the time and showed me featured on my car I didn't know I had. More

Honda Pilot Purchase James Paul searched his other dealers for the model we were looking for, over the Memorial Day Holiday. Found it and brought it in as promised, in th James Paul searched his other dealers for the model we were looking for, over the Memorial Day Holiday. Found it and brought it in as promised, in the color we wanted. This was our first Honda we purchased and James was extremely helpful and knowledgeable. His professionalism was outstanding. Everyone went above and beyond to make sure we got what we wanted and worked hard at the end of a long day to get us what we wanted. The car was prepped and ready to go 3 hours after arriving at the dealership. Cannot say enough great things about the way James handled the entire transaction. More

Odyssey purchase Tom was absolutely amazing from start to finish! His customer service, professionalism, and knowledge were outstanding! If you are in the market for a Tom was absolutely amazing from start to finish! His customer service, professionalism, and knowledge were outstanding! If you are in the market for a new car in St. Augustine, go see Tom and crew at Honda! More

1st car purchase and I love it! My family has been with Honda for over 12 years and I am excited to say that I just bought my very first car from Coggin Honda of St. Augustine! Since My family has been with Honda for over 12 years and I am excited to say that I just bought my very first car from Coggin Honda of St. Augustine! Since it was Memorial Day Weekend I was planning on shopping around a bit but other places were rude and unprofessional, making the experience not something to not look forward to. I should have just went to Coggin Honda of St. Augustine to begin with because I immediately felt welcomed, I got a great deal on my 2014 Jeep Cherokee Latitude, and they even hosted a barbecue for Memorial Day! Special recognition for James Foreman for being so honest and helpful throughout the enitre process and he even showed me how to use all the little features of my new car! Also a great thank you to his managers; Jim Parziale, Justin Williams, John Condon, and James Foreman for making my first car purchase such a great experience! More

No hissy fit needed for my 2015 Fit I received outstanding expert repair and replacement of my transmission with related parts. Enjoying good peace of mind with a job well done! Thanks o I received outstanding expert repair and replacement of my transmission with related parts. Enjoying good peace of mind with a job well done! Thanks once again! More