Harbro Sales & Service Inc

Taking Ownership of a Poor Quality Vehicle In my first purchase with Harbro I was offered great service, but the product (2007 Dodge Dakota) ended up being the biggest lemon I ever had. I firm In my first purchase with Harbro I was offered great service, but the product (2007 Dodge Dakota) ended up being the biggest lemon I ever had. I firmly believe they sold the vehicle with morals and did a thorough overview of it to fix any evident issues. As time went on I found myself at their maintenance dept. on average at least once a month if not more to get something fixed. This went on for 18 months to the point where my family and I simply did not feel safe in it anymore. I brought this to he attention of Mike Hare who did a very professional job of taking ownership for the poor quality vehicle, and he could understand my frustrations. Being an ethical company, Mike did everything he could to pay off my remaining loan balance and get me into a newer truck without and realized gain on their part. I was happy with how he handled it, and how he didn't just brush the situation off and redirect the problem back to me. So far the new truck is running 200% better than the previous one. I have always believed in not judging, especially on first impressions. I wanted to give Harbro a second chance because I don't like leaving bad tastes in my mouth. Harbro's slogan, "The bitterness of poor quality remains long after the sweetness of low price remains", is something they stood by and would not let me leave with that bitter taste in my mouth. There service has always been great despite the poor product the first time around, but I don't believe that is the norm, and I just happened to be one of the unlucky few to have a difficult first experience. So far the new truck (Ford F-150) sounds and runs great. I hope to be able to continue recommending Harbro as I did even when my first truck was giving me problems. Thank you Mike, Tim, Kelsey, Dan, Mark and the service team for getting my family and I through this difficult exchange. GOD BLESS! Kyle M. More

Outstanding Service I took my jeep for an oil change and the service tech went through my vehicle to detect some repair issues that needed to be addressed that were cover I took my jeep for an oil change and the service tech went through my vehicle to detect some repair issues that needed to be addressed that were covered under my vehicles warranty. The service department was courtesy and speedy in there repair. I am honored to do business with Harbro Sales & Service. More

Another great experience My vehicle recently needed an AC repair. Mark took care of everything and I was able to be on my way in minutes with the rental and once the repair w My vehicle recently needed an AC repair. Mark took care of everything and I was able to be on my way in minutes with the rental and once the repair was done, back on the road with my vehicle again. I appreciate their honesty and the excellent customer service they provide and highly recommend! More

Need a great used car. Go to Harbro. My children and I have bought cars from Mike Hare at Harbro in Whitensville. He along with others there are very knowledgeable and personable people. My children and I have bought cars from Mike Hare at Harbro in Whitensville. He along with others there are very knowledgeable and personable people. I have bought cars from other used dealerships and have had nothing but bad luck. Not at Harbro. They treat you with respect and want you to have a good running car. I also have a friend that has bought cars along with her children from them and they have also had no problems with their vehicles. You definitely get more bang for your buck at Harbro and get extremely friendly service. I would never use another dealship. I highly recommend Harbro Sales and Seevice. More

Great Dealership I recommend Harbro to anybody searching for a new vehicle.Very good prices and salesman was very honest.I had a budget and they were able to find me a I recommend Harbro to anybody searching for a new vehicle.Very good prices and salesman was very honest.I had a budget and they were able to find me a nice truck.Very professional dealership More

Excellent customer service From purchasing a used car for my daughter to having some minor service performed the entire staff was helpful, knowledgeable and friendly. My family From purchasing a used car for my daughter to having some minor service performed the entire staff was helpful, knowledgeable and friendly. My family has purchased several cars and the experience has always been the same, excellent. More

Prompt, Friendly, and Efficient Service Needed to have the balance on the tires on my car checked, I called Harbro explaining my problem and they said bring it in and they would check out t Needed to have the balance on the tires on my car checked, I called Harbro explaining my problem and they said bring it in and they would check out the problem. Within an hour the tire were checked and re-balanced. Service is always great and efficient. It has been a great pleasure doing business with Harbro for nearly 30 years. Hope to continue. More

fast and friendly They are always helpful, cheerful and knowledgeable. My husband and I have purchased several cars from them and always had wonderful service after, f They are always helpful, cheerful and knowledgeable. My husband and I have purchased several cars from them and always had wonderful service after, for the entire time we have owned the vehicles. More

Fantastic 😁😁 We drove from West Brookfield to Whitinsville to buy our 2nd car from these guys ,because they are wonderful people . Thank you Harbro team !!! We lov We drove from West Brookfield to Whitinsville to buy our 2nd car from these guys ,because they are wonderful people . Thank you Harbro team !!! We love our Chevy Traverse😍 More

Quick, kind, and efficient! I came in for an oil change and tire rotation on my lease and it could not have been easier! I wasn't able to answer some of the questions Joey had ab I came in for an oil change and tire rotation on my lease and it could not have been easier! I wasn't able to answer some of the questions Joey had about my vehicle, but he was very kind in letting me know that it was no problem and that everything would be taken care of! More