BMW of Stratham

Total satisfaction Very knowledgeable and friendly atmosphere. Gary, the Service Supervisor, is very detailed oriented and a good listener. My vehicle was fixed on sch Very knowledgeable and friendly atmosphere. Gary, the Service Supervisor, is very detailed oriented and a good listener. My vehicle was fixed on schedule, cost less than estimated and was cleaned inside and out. More

Used Car Purchase It's a good thing I liked the car cause otherwise I probably would have not purchased here. Sales person was nice enough although didn't offer a lot o It's a good thing I liked the car cause otherwise I probably would have not purchased here. Sales person was nice enough although didn't offer a lot of information on the particulars of the car and I left there not even sure how to work all the components. The finance person almost blew the deal altogether and not once looking at me nor listening to what I had to say. They lost a service company as a result of this experience . I think they offer great cars at great prices, just not thrilled with my experience . More

Replace coil springs I live in Kennebunk port Maine and bought my 2003 Saab at Gary Blake. I trust their service and prefer to travel to Exeter for service. I live in Kennebunk port Maine and bought my 2003 Saab at Gary Blake. I trust their service and prefer to travel to Exeter for service. More

Competent work done by entire staff Unexpectedly complicated cause of vibrations was accurately diagnosed and remedied by having 3 rims straightened, 4 wheel alignment and test drives. Unexpectedly complicated cause of vibrations was accurately diagnosed and remedied by having 3 rims straightened, 4 wheel alignment and test drives. Also in tank fuel pump was replaced by factory recall. More

WORST Car-Buying Experience Ever I have few words to describe BMW of Stratham ******HORRIBLE******SCAM******LIERS****** This is my personal experience. I went to them to get X1 ve I have few words to describe BMW of Stratham ******HORRIBLE******SCAM******LIERS****** This is my personal experience. I went to them to get X1 very positively. I had few internet communication and given them my requirement and took appointment for moving ahead. I went to them in morning hours and they did not have any information. That was my first impression. One Sales person they have assigned and somehow, we proceed and finalized X1 and given them more than half of price as deposit and got assured that in 2-week I will get my vehicle. After 4-5 days, I did follow up to check where they are and they said they that they are still looking for them. In 1 week, they told me if you are interested in different config X1 and I told them no and they said they will find out from another dealership. I did give them couple of option in colors. After couple of days I tried them to contact them by email, phone and no response. 1-2 days I tried to call them and they stopped picking my call and stopped replying my mails. I keep calling them and finally could speak with Manager and he gave my information to one of the other manager and there was xxxx lot of miscommunication between their team. I went to BMW of Stratham first time thinking of their brand name and after seeing their response/communication, I would suggest if you really want to buy BMW, never ever go to BMW of Stratham. They do not value what they promise and their customer. More

Used purchase at Ira BMW I had a great experience at this dealer. Sales Reps were courteous and very helpful. I got all my questions answered promptly. Test drive of the vehic I had a great experience at this dealer. Sales Reps were courteous and very helpful. I got all my questions answered promptly. Test drive of the vehicle was good. Vehicle delivered quickly. I would not hesitate buying here again. More

Left with 2 cars instead of 1 dec 2016-awesome experience 1-Susan,our sales person is wonderful. We had no idea which SUV to get. She knows all the details of the car, but gave us all the space we needed to 1-Susan,our sales person is wonderful. We had no idea which SUV to get. She knows all the details of the car, but gave us all the space we needed to decide. Not pushy at all, but there when we needed her. Absolutely the best we have ever dealt with. 2-the GM: Kenny's job is to facilitate negotions and be the oracle of the dealership. GM's come in all flavors. Kenny is 100% honest, knowledgeable, and willing to HELP YOU determine what fits your needs financially as well as functionally. He was always available for questions, and was completely fair during our price negotiations. We each gave a little and in the end reached a very fair deal. As we told him, he was the most pleasant GM we've ever worked with. We went to trade in one car as the lease was expiring. That experience was so great, we decided to trade in our owned car and get another car from Susan. Car shopping can be stressful. Do a little research and go see Susan and Kenny. You won't be disappointed. More

Rude Sales Manager I would highly suggest if you are looking at a BMW you check out another dealer. Here is my experience. My Fiancé and I were looking for a CPO BMW I would highly suggest if you are looking at a BMW you check out another dealer. Here is my experience. My Fiancé and I were looking for a CPO BMW and found that this dealer had several to choose from. We put in a request to set up an appointment on Thursday and said we would be there that weekend. We were interested in a specific car and inquired on it's availability. The Sales Manager Lenny Goldwasser called and left us a message the Friday before at 6:00p (when they close) stating they were looking forward to seeing us in the morning and they had pulled the car out. When we arrived, the vehicle was sold. No call, no apology just a "let me show you what else we have." Is a call so much to ask? We found a car we liked while working with Susan Boucher our sales associate. Susan was great and this review is not a reflect on her. As we were going back on pricing Larry Goldwasser came out to try to sell us the car as SMs typically do. Larry was extremely condescending and rude during our interaction. Once Larry felt like we were not going to get a deal together he rudely walked away without a handshake or closure. I discussed how we felt with Susan. On our way out we witnessed Larry screaming at Susan saying he was not disrespectful. Larry was extremely unprofessional and when I mentioned he should not yell at his associates he proceeded to get defensive and proceeded to stand up. If Larry was my employee and I witnessed such behavior he would certainly been spoken to. We left that afternoon and went to another BMW dealer in Manchester and were treated respectful and they were appreciative of our business. We left with a better car and deal that day. Think twice before you shop here. The space is beautiful but clearly the management team does not appreciate their employees or believe in truly providing an exceptional client experience. More

Excellent Customer Focused Dealer I'm not big on large car dealers. I tend to find them too pushy and not very customer focused. This dealer was quite different. I went in to look a I'm not big on large car dealers. I tend to find them too pushy and not very customer focused. This dealer was quite different. I went in to look at a used vehicle. We were assigned to Kurt as our salesperson. He was quite personable and friendly. The first big surprise was when I told him I need to show my daughter the car as it was for her. He said, "Well, why don't you take the car and go home and show her?" That surprised and delighted me. The cost negotiation process was similar to most dealers, although much quicker and simpler and I felt very comfortable. The next big surprise was when the sale was over and we took the car home. One set of keys was missing. I texted Kurt about it and he said he'd look. After maybe two weeks a fedex package came to my door with the 2nd set of keys. I was delighted again. More

Thankful for referral to Kurt In our search for a second car, my husband and I visited two Volvo dealerships, a Honda dealership and after a friend shared their experience with Cl In our search for a second car, my husband and I visited two Volvo dealerships, a Honda dealership and after a friend shared their experience with Client Advisor, Kurt Baitz, Stratham BMW. We arrived at the dealership around 11:30 on a Saturday and we're lucky enough to be greeted by Kurt. We told him that our friend recommended him and explained what we were looking for in a second car. Kurt was the best! He went above and beyond to expose us to different models of BMW based on our criteria and he never made us feel rushed or like we were a bother. After five hours and a proposed lease amount that we wanted to think about Kurt sent us on our way. Absolutely no pressure. I did some searching online and was able to find a lower lease payment at another dealer but something made me want to reach back out to BMW Stratham to see what they could do. That something was Kurt. We ended up negotiating an acceptable lease payment and picked up our new BMW a few days later. Kurt was informative about the car and worked hard to make the experience a pleasant one. In addition to Kurt the entire staff to include the General Manager Derek Butts and General Sales Manager Lennie Goldwasser were outstanding. They make you feel like you matter. I would highly recommend Kurt and Stratham BMW. I have been having a great time in my new car. I also love the MATS! Thanks for everything Kurt!!! More