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Moore Cadillac
Richmond, VA
85 Reviews
Welcome to Moore Cadillac Richmond, your trustworthy Cadillac dealer in Virginia. We offer a diverse selection of Cadillac models so that we can provide you with the new or used car or SUV you want. Shop today with our expert service technicians and friendly finance teams, and it’s clear that our nearby VA dealership should be your top choice for all your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 85 reviews
November 13, 2018
Excellent sales very professional I have bought used Mercedes from this dealer,sales Person Adil Was wonderful guy,they have excellent,professional car sales I bougtht car still perfe I have bought used Mercedes from this dealer,sales Person Adil Was wonderful guy,they have excellent,professional car sales I bougtht car still perfect.I highly recommend Moore Cadillac to buy car. Omer Cevirme. More
by Istanbul1453
Employees Worked With
Adil Konya
Helpful November 12, 2018
Superb buying experience at Moore Cadillac of Chantilly. Adil Konya's excellent service and pleasant manner enabled my purchasing experience at Moore Cadillac of Chantilly to be very satisfying. He demonstra Adil Konya's excellent service and pleasant manner enabled my purchasing experience at Moore Cadillac of Chantilly to be very satisfying. He demonstrated superior salesmanship skills from the initial stage of my viewing and inquiring about the 2019 Cadillac XT4, to the final stage of my purchasing the same. Adil answered all my questions with knowledge of this car's performance ability. To satisfy my preference for a particular color, he scanned the Cadillac Dealerships throughout the U.S. and successfully obtained my car in New York and had it driven to Chantilly. I received everything I had hoped for at Moore Cadillac of Chantilly and astonishingly, received more than I had hoped. More
by Lola
Employees Worked With
Adil Konya
September 22, 2017
Take your Saab somewhere else The service rep quoted me on a second 2007 Saab key - about $130 total. This included the cut metal key from the factor and then the black plastic cyl The service rep quoted me on a second 2007 Saab key - about $130 total. This included the cut metal key from the factor and then the black plastic cylinder (into which the metal key fits) that actually goes into the ignition. Fine. I ordered it, paid for it and they told me it would take 2-3 days. Twenty days later, I still had not received a call. I stopped by. The parts guy, whom is pleasant looks for it and says "Saab messed up. It isn't here. I'll have to order it again." They had my money but they didn't have process to match paid for items outstanding orders? Then, the ordered cut metal key comes in from Saab parts and they have it at the desk - but not with the ignition cylinder. That takes time. They finally come up with what I need to start my car. BUT NO, programming that black cylinder costs an extra $49 which the service rep has neglected to tell me. If I want the KEY TO ACTUALLY FUNCTION, it has to be programmed - but service rep said they could not do it that day. So, I have to come back the next day. The labor ticket is for .5 (half) an hour, $49. However, the technician drives it off and then drives back and only 14 minutes have elapsed. Not only was I over-charged for labor, but also the service rep made the call that the technician couldn't spare 10 minutes the day before? Really? There are at least 5 service errors made here and they made no apologies. More
by Saabloyalist
Employees Worked With
Don Myers
April 28, 2017
Superb Service and Sales of Subarus along with Cadillacs We have been owners of Subarus for over 10 years. On moving to Richmond, VA we started using Moore Cadillac Subaru as our service provider. We then We have been owners of Subarus for over 10 years. On moving to Richmond, VA we started using Moore Cadillac Subaru as our service provider. We then leased a new 2017 Outback. The Salesman, Harry Moseley, and the service rep, Gary Wilcox, have been superlative in their time and attention to our needs. They both are very knowledgeable and delightful to work with. We cannot say enough good about the work and professionalism we have received. Thank you Moore Cadillac for your dealership! More
by VT Va Gal
Employees Worked With
salesman Harry Moseley and serviceman Gary Wilcox
March 31, 2017
Long-Distance Used Vehicle Purchase Still cannot believe I did this: wanted a low-mileage 2014 Cadillac CTS Coupe in a specific color combination and found one online at Moore Cadillac. Still cannot believe I did this: wanted a low-mileage 2014 Cadillac CTS Coupe in a specific color combination and found one online at Moore Cadillac. Contacted salesperson Bob Lannon and he worked with me remotely to make the deal happen. I'm talking him up in VA and me down in FL! Crazy, right? Bob took the time to go over every aspect of the vehicle, took/sent a series of videos so I could see the vehicle up close and personal, and worked all the paperwork with me. Also helped coordinate getting the vehicle shipped to me via an enclosed transport vehicle. Who buys a used vehicle online and never sees or drives it first? Well, you have to trust SOMEBODY along the way, and I went with Bob on this purchase. Now, this flawless vehicle is here in FL with me and Bob is still stuck up in VA. Ha! More
by Ski
Employees Worked With
Bob Lannon
December 18, 2016
Efficient and friendly My latest service was routine maintenance and inspection. I only had to wait a reasonable amount of time and had no complaints whatsoever. When fini My latest service was routine maintenance and inspection. I only had to wait a reasonable amount of time and had no complaints whatsoever. When finished my car was brought to me, which I really appreciate. Thank you. More
by Yvonne V
Employees Worked With
Garry Wilcox
December 18, 2016
Professional Services The service was so professional and completely satisfying to the point that I thought it was Magic. I inquired about a Cadillac and before I knew it, The service was so professional and completely satisfying to the point that I thought it was Magic. I inquired about a Cadillac and before I knew it, I drove off the lot with a Cadillac. More
by Jet123
Employees Worked With
Sylvester Wright
December 04, 2016
Andrew Made it Happen I must say that my salesperson, Andrew Swigert made this deal for me. I was very impressed by him and came away very satisfied indeed. I must say that my salesperson, Andrew Swigert made this deal for me. I was very impressed by him and came away very satisfied indeed. More
by melvinktz
Employees Worked With
Andrew Swigert
November 29, 2016
Missing Reservation, but exceptional service I arrived at my time, but they did not have the appointment in the system. No worries, they quickly adjusted and fit me into the schedule. Quick tur I arrived at my time, but they did not have the appointment in the system. No worries, they quickly adjusted and fit me into the schedule. Quick turnaround on the oil change and steering wheel service. Everything was covered under warranty. Super job. More
by Noblejunk
Employees Worked With
Chris Tomlin
November 27, 2016
Who would thought that a service call could be enjoyable? You were able to fit me in on the same day I called, covered all of my concerns, and got me out in no time. Great service. Special thanks to Service C You were able to fit me in on the same day I called, covered all of my concerns, and got me out in no time. Great service. Special thanks to Service Consultant Chris Tomlin for his professionalism. Great customer service. More
by John Bonbright
Employees Worked With
Chris Tomlin
