Murphy Ford

DON'T BUY A CAR THAT NOT A FORD FROM THEM!!!!!!!! My son purchased his first used car on his own from Murphy Ford, a couple months ago. They sold him a car with Bad tires and needing a wheel alignmen My son purchased his first used car on his own from Murphy Ford, a couple months ago. They sold him a car with Bad tires and needing a wheel alignment, he called gentleman who sold me they car and informed him of the issue and in the beginning they did not want to place the tires or do the alignment. However, after going back and forward, them claimed to be doing him a favor by replacing the tires. But, when they replaced they tries they broken a senor (that was never broken prior to them replacing the tires) now they refuse to repair it. Second issue, when my husband drove the car he noticed that the transmission didn’t feel quite right and told my son to take it back to them to have them look at it. They calm they could not find any issues. A couple months later while my son is driving home the car loses power and the check transmission light immediately comes on. He take the car back to Murphy Ford 16 October 2017 first thing in the morning to have them service it. They informed, him that although is car under warranty, they can assist him he has to take to dodge himself. At which point my son become setup and I’m on the phone with him and I asked if I could talk with a manager as I have a similar issue before and I took my car to the dealer where I purchased it and they provide a loaner and dealt with the company for the repair. At which one Bill (one of the Manager beginning to tell him that he did him a favor by replacing the tires and he was going to do anything seem for him. THIS STATEMENT IS A COMPLETE LIE! (We want you to be a customer for life which is why we are one-hundred percent committed to your satisfaction. We always go above and beyond expectations to earn your business and are always available to assist you.) once buy a car from them they don’t give a xxxx about you!!!!!!!!!!!!!!!!!!!!!!!!!! These Manager are the WORST! FRANKIE NIELSON AND BILL HASSELBACH More

Frankie I had a problem with another manager but Frankie was extremly helpful and showed me and my family that he is a man of his word by getting me a rental I had a problem with another manager but Frankie was extremly helpful and showed me and my family that he is a man of his word by getting me a rental More

Treats you like family First spoke with John at the end of March about wanting to lease a new Explorer. Never felt an ounce of pressure, completely transparent, and worked h First spoke with John at the end of March about wanting to lease a new Explorer. Never felt an ounce of pressure, completely transparent, and worked his butt off for 6 months. Didn't have the Explorer we wanted in their inventory, so he personally drove to get one that had the features, options, and color we wanted. If you don't buy a car that day, most salesmen give up and never call you again. John is not the stereotypical car salesman. He will go the extra mile to get you the best deal he can and treat you like you're family. More

Pleasant Experience Overall a positive experience. My salesperson John Gasparovic was friendly and helpful. The wait for the Finance signing could be a bit tighter, but o Overall a positive experience. My salesperson John Gasparovic was friendly and helpful. The wait for the Finance signing could be a bit tighter, but other than that, I'm happy I drove off the lot with a new 2017 Focus lease. More

Great experience. Nice and helpful staff I love my new vehicle. The staff was so helpful and the service was a great experience. I'll definitely go back. I'll recommend my family and friends. I love my new vehicle. The staff was so helpful and the service was a great experience. I'll definitely go back. I'll recommend my family and friends. More

Loyal, non-pushy sales rep I found the car using the USAA used car buying app and first was contacted by Rahman Bush, he was very prompt honest and got me a time for the same da I found the car using the USAA used car buying app and first was contacted by Rahman Bush, he was very prompt honest and got me a time for the same day to check out the car like requested. I meet up with Vincent when I got to the dealership. I told him how this was my third dealership to see that week and told him how I had the guaranteed price from USAA and he worked with me for it and then was super helpful not pushy and even helped to get my rental car turned in right there to the location. Super professional sale person, would highly recommend him to anyone. More