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Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,093 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,093 reviews
October 18, 2017
Thank you! Coming into Russ Darrow Kia by Mayfair mall, I was wall up towards all salespeople. Lavora and mike really helped ease my stress. Thy worked with me t Coming into Russ Darrow Kia by Mayfair mall, I was wall up towards all salespeople. Lavora and mike really helped ease my stress. Thy worked with me to make everything happen. The finance manager Rio, was very kind and swift. He gave me some great credit building pointers.... I will be referring all 3 of them to all my friends and family members! More
by Ash7815
Helpful October 18, 2017
customer service they are polite and jelpful snd aleays avai They are polite and have great customer service and are patient and explain things well and,answer questions and do whst it takes for customers They are polite and have great customer service and are patient and explain things well and,answer questions and do whst it takes for customers More
by meyano
October 18, 2017
Great experience! Made it quick and easy to get my Nissan! Took great care of me and made sure I left happy in a new car! Al and the staff were fabulous!!! Made it quick and easy to get my Nissan! Took great care of me and made sure I left happy in a new car! Al and the staff were fabulous!!! More
by Asobiech
October 17, 2017
Informative and Speedy Friendly and fast, they never left us waiting too long, and explained everything well. Every question was answered in detail, and the assistant was ve Friendly and fast, they never left us waiting too long, and explained everything well. Every question was answered in detail, and the assistant was very nice and knowledgeable. More
by Bitz
Employees Worked With
October 17, 2017
Stephen Perkins has done it again! Stephen Perkins has helped my family since 2008! He has never let us down. He is my personal car dude! Call him today and drive home today. Stephen Perkins has helped my family since 2008! He has never let us down. He is my personal car dude! Call him today and drive home today. More
by bobsdaughter
Employees Worked With
October 17, 2017
Never or try to buy here Avoid I went there twice! Once back in February and once this month (October). First time was a 2014 Hyundai Veloster. It was priced 11k, I made my offer an I went there twice! Once back in February and once this month (October). First time was a 2014 Hyundai Veloster. It was priced 11k, I made my offer and they kept trying to run my credit and I told them over and over that I have my bank done already and was ready to buy if the price was right. I left there not buying the car. Recently I went there because looking for a 2015 Kia Optima. The sales man kept saying that I was looking for a 2011 when I clearly said 2015. Even after showing him the post of the car I came to test drive, he kept looking for the 2011 model. I test drive a 2016 kia optima just to see even if I would like the car even if they don't have the car I want. After the test drive I went inside and simply told the salesman that I wasn't interested. I just told him it was not the car I want. He press on trying to make me buy. He ask for how much I would like to pay for a car loan. I told him that my payment of $200 a month can only get me a $8000 car only. I looked at him and I felt disrespected. After that he look lost when he did the math on his phone was proved wrong by his phone. He kept trying to get me to buy the car but I said no and left to another dealer! My final thoughts was that this is not a place I want to visit again. To be under mind that you can afford a car. More
by nvyang90
October 17, 2017
Excellent service department Brought my Kia forte in for a engine noise they diagnosed it right away and said I needed a new engine covered under warranty. They gave me a rental w Brought my Kia forte in for a engine noise they diagnosed it right away and said I needed a new engine covered under warranty. They gave me a rental while they waited for the parts to arrive took about two weeks the entire time they would call and give me updated as soon as the car was finished they called and said I was all set to go they even took the time to explain everything that had to be replaced More
by Birdman33
Employees Worked With
Entire service department
October 16, 2017
thank you Rio for saving me money Rio helped me lower my car payment! Thank you so much for lowering my payment! Come visit teamtosa with and car and financial questions you may have!! Rio helped me lower my car payment! Thank you so much for lowering my payment! Come visit teamtosa with and car and financial questions you may have!!! More
by johnniescott
Employees Worked With
Other Employees :
Lavora and Rio always help me in any possible, Kevin Minley
October 16, 2017
awesome service department Got my oil change done today. The service team took care of me well. They also clean my car out without question. I recommend this dealership to every Got my oil change done today. The service team took care of me well. They also clean my car out without question. I recommend this dealership to everyone. More
by johnniescott
Employees Worked With
Steven Isley
October 16, 2017
Easiest process ever Rio and Kevin made the process of buying a car easy. Kevin and Rio’s were straight forward and were dedicated to getting me a car. They were very poli Rio and Kevin made the process of buying a car easy. Kevin and Rio’s were straight forward and were dedicated to getting me a car. They were very polite and helpful. More
by Katrinahaynes
