Carlsbad Porsche

Absolutely EXCELLENT Service Dept! I relocated to Encinitas two years ago bringing my 2014 Porsche which I took to Hoehn Porsche for routine service. Susan Turner, Service Coordinator, I relocated to Encinitas two years ago bringing my 2014 Porsche which I took to Hoehn Porsche for routine service. Susan Turner, Service Coordinator, is the absolute BEST! Pleasant; concise; thorough. When the car developed a small noise, Susan spoke to the Service Manager who immediately diagnosed the source and ordered repair. I need a salesman once every few years. I need a service shop for routine service 2-3 times a year, so I buy where based on the quality of service. Hoehn has the BEST service I've ever experienced!! More

Delivery Service Sal Rivas is always on top of required service and bends over backwards to complete the work on time at the lowest cost. He works closely with Chris S Sal Rivas is always on top of required service and bends over backwards to complete the work on time at the lowest cost. He works closely with Chris Strole in sales to make a new car purchase a comprehensive and thoroughly enjoyable experience. More

Outstanding customer service Jeff Corral is an awesome Tech advisor! I have serviced my 2012 Porsche 911 Carrera since purchasing in 2016. Jeff’s knowledge of the Porsche brand is Jeff Corral is an awesome Tech advisor! I have serviced my 2012 Porsche 911 Carrera since purchasing in 2016. Jeff’s knowledge of the Porsche brand is impeccable! More

Living Up To A Bad Reputation On the 14th of December after a service at Hoehn I received an unsolicited email asking me to review the dealership. The email said, if I was unhappy On the 14th of December after a service at Hoehn I received an unsolicited email asking me to review the dealership. The email said, if I was unhappy in any way, to contact them first. It gave me the email of both the General Manager and the Service Manager. This is the email I sent. The Service Manager email bounced back. I assume the GM received this. I included my name and cell number in the email. Since no one followed up with me, I am now accepting their invitation to post a review. The body of my email is included for your viewing pleasure. “Gentlemen You may or not be aware, but Porsche Dealership Service gets a very bad rap on PCA, Rennlist and other forums. Unfortunately my experience with your service department didn’t do anything to improve that perception. I had a flat recently, luckily less than a mile from your dealership. I was towed to your service and was checked in for a flat fix. 1. The tech checked my 2007 911 Turbo in as a GT3; thanks for the upgrade, but doesn’t the VIN tell you what I’m driving? 2. The next day he explained how I needed to pay $25 per wheel extra to have my “center lock” wheels removed ... sorry wrong model. 5 lugs per wheel ... take them off enough to know that by heart. 3. I also asked that they check an intermittent start problem. I told the tech this had been diagnosed by my mechanic as a problem with the key recognition module and that only a Dealer could address the issue. Your department responded that it was simply a loose battery cable and low charge on the battery. Tightened and charged. Funny, car still starts intermittently. 4. Car was returned “washed,” but not really. More like hosed off. In the end, I paid $1200 for two new rear tires, an alignment and a repair that didn’t fix the ignition problem even though I was very clear what had been previously diagnosed. They did a thorough inspection of a variety of other items like brakes and the clutch slave cylinder that need attention ... but at this point I’m afraid NOT BY Hoehn. Side note; i was told by your tech the car has a lowering kit on it and and the alignment could not be brought into spec. Since I am not the original owner, this doesn’t come as a surprise, except .... I brought the car into Hoehn before I bought it and had paid for a Pre Purchase Inspection and that was never mentioned. Only that I should replace the aftermarket wheels with Porsche OEM. So is it a surprise that yours and other dealerships get such bad press on the Forums? Ultimately, regarding your email about my service experience ... I doubt you want me giving reviews on any public forums What’s a Porsche owner to do? I’m sorry for the obvious sarcasm and attitude of my email but guys ... YOU’RE SUPPOSED to be the ultimate authority on these automobiles and yet I feel like no one took the time to properly diagnose and repair what actually was going on. The “lowering” issue was icing on the cake - what did I pay for when I got the Pre Purchase Inspection? Recommendations on buying more parts from Hoehn? This is why the number 1 search on the forums is “reputable service,” because despite selling the creme dela creme of performance, we’re made to feel like free bags of cash when we walk into the service department. Now I’m ranting. My apologies.” More

Absolutely and 100% professional! Wonderful service, they work together as a team and help each other solve your car's issues. They are the best - thanks! I will be back. Wonderful service, they work together as a team and help each other solve your car's issues. They are the best - thanks! I will be back. More

Service Department Took my car in because my coolant level had gotten extremely low. I was expecting to hear news that it would be a big repair bill. Service advisor, Took my car in because my coolant level had gotten extremely low. I was expecting to hear news that it would be a big repair bill. Service advisor, Jeff, had the technicians look things over and ultimately it was a small issue that Hoehn Porsche covered. The technician even took time out to speak with me about another random question that I had about the performance of my car. Would be happy to recommend Hoehn Porsche service department to any Porsche owner. You'll get honest answers. More

Really Fabulous Customer Service All my experiences with Hoen Porsche have been extremely positive. The sales department was very friendly, helpful, and expeditious when I bought my All my experiences with Hoen Porsche have been extremely positive. The sales department was very friendly, helpful, and expeditious when I bought my Cayenne....and no pressure! The service I have had done so far could not have been better. All the service advisors I've worked with have been exceedingly knowledgeable. The work done on my car could not have gone better. More

Repair The top on my Boxster S wouldn't move and the problem was quickly diagnosed and fixed quicker than promised for the price quoted. I also received a ne The top on my Boxster S wouldn't move and the problem was quickly diagnosed and fixed quicker than promised for the price quoted. I also received a new loaner Porsche for the duration. Susan was professional and pleasant to work with. It was great seeing Shaun again. He is the definition of Service Manager! More

Always a pleasure I appreciate being able to get in for service and on my way expediently. It's nice to be able to count on that! Thanks! I appreciate being able to get in for service and on my way expediently. It's nice to be able to count on that! Thanks! More

Great Experience I have had a porsche since the early seventies. When it was time to replace my last one, I went to Momentum Porsche, my Houston dealership in Houston I have had a porsche since the early seventies. When it was time to replace my last one, I went to Momentum Porsche, my Houston dealership in Houston to find a new car. Being very familiar with the brand, I knew exactly what I wanted, which is to say, I knew how to get the most car for my money. Unfortunately that apperantely made me an undesirable customer as they prefer to sell to much less informed customers, for whom the only reason they are buying a Porsche is because of the brand recognition, and for whom BMW has now lost its cache. For me it was quite the opposite. The brand in my opinion, because of the new customer, has lost its cache but the understated quality remains unparalleled, and that is the only reason I was going to stay with the brand. Itherefore proceeded to make a national search, and found the perfect car at Hoehn Porsche. Roger Wood was extremely helpful in organizing and making the entire process of purchasing and shipping the car to me within a week. I would highly recommend This dealership and Roger in particular. Thank you. More