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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,161 Reviews

1520 W. North Avenue

Chicago, IL

60642

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Showing 1,161 reviews

October 21, 2017

Paul Price is above and beyond. Third car with Paul. He always goes the extra mile to make sure I am satisfied. Happy. Smiling. I highly recommend working with him. He does not More

by Cassandra Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Price
Nov 13, 2017 -

Mercedes-Benz of Chicago responded

Hi Cassandra, Thank you for leaving your feedback! We are pleased to hear that Paul went above and beyond and was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us at any time! Mark Hoegler General Manager

October 20, 2017

Another pleasant experience All work completed as predicted. Accepted all of the service advisor's recommendation. It is always a pleasure to work with the folks at this service More

by Charles R Thomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Stailey
Oct 24, 2017 -

Mercedes-Benz of Chicago responded

Hi Charles, Thank you for sharing your service feedback with us! We are pleased to hear that Terry was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mark Hoegler General Manager

October 18, 2017

Always easy and hassle. I have no problem giving my reviews because every time I visit the Mercedes Benz dealership it's always a pleasant experience. I only work with two of More

by Aaron & Renell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Jordan, Erick McGregor
Nov 13, 2017 -

Mercedes-Benz of Chicago responded

Hi Aaron and Renell, Thank you for being loyal customers. We are pleased to hear that both Jim as well as Erick provided you with world class guest experience and constantly makes the whole process enjoyable from start to finish. We strive to be the best in the industry so we are am happy to hear your praise. We look forward to continually assist you in the future and if any questions arise, please do not hesitate to contact us! We are here to help. We wish you many miles of enjoyment with your new Mercedes-Benz! Mark Hoegler General Manager

October 16, 2017

Great experience - as always My new car was ready to go and Paul gave a great overview of the features. Everyone was excited for me about the new purchase. Travis had me in an o More

by Mark5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Price
Oct 24, 2017 -

Mercedes-Benz of Chicago responded

Hi Mark5, Thank you for leaving your feedback! We are pleased to hear that both Paul and Travis were able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us at any time! Mark Hoegler General Manager

October 16, 2017

Excellent customer Service Customer service was excellent. Melvin was very attentive and provided the proper amount of information. The service was done quickly and correctly More

by drake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Oct 16, 2017 -

Mercedes-Benz of Chicago responded

Hi Drake, Thank you so much for your feedback. I am unable to locate your information in our system. Please give me a call at (312) 628-4412 to discuss your service experience. Your feedback is important to us. Kind Regards, Alyssia Esparza

October 14, 2017

Five stars Terry was an excellent service representative and understood what i needed at the time. He promptly called me back about another problem discovered an More

by Ernie4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 16, 2017 -

Mercedes-Benz of Chicago responded

Hi Earnie4, Thank you for your feedback.I was unable to locate your file but I would love the opportunity to speak with you in regards to your experience over the phone. Please call me directly at (312) 628-4412 to discuss your recent service experience. Your feedback is important to us. Kind Regards, Alyssia Esparza

October 14, 2017

Visit was comfortable and the work was done in a reasonable Service waiting area is very comfortable, clean, stocked with the items to make the wait pleasant. The work was done in a reasonable period of time. More

by William Stewart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
Oct 16, 2017 -

Mercedes-Benz of Chicago responded

Hi William, Thank you so much for your feedback. I tried to reach your line to go over your service experience. Please give me a call at (312) 628-4412. Kind Regards, Alyssia Esparza

October 13, 2017

Dennis and Chris are best in class. The best part of your organization is by far the people. Dennis and Chris are the reason I continue to choose Mercedes Benz Chicago. They are a plea More

by Michael S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Christopher Bard
Oct 13, 2017 -

Mercedes-Benz of Chicago responded

Hi Michael, Thank you for leaving your feedback! We are pleased to hear that both Dennis and Chris were able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us at any time!

October 05, 2017

Great people Great service. Only been their a couple times for service but , was satisfied every time great service and great people can't ask for much more than that ! More

by Vogels Anderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynne Olson
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi Vogels Anderson, Thank you for sharing your service feedback with us! We are pleased to hear that Lynne was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!

October 05, 2017

Great work, great workers!! Service is awesome as well as the facility and staff. My service man, Church Benson, just can't be beat!!! It is always a pleasurable experience. More

by Diva Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi Diva Dee, Thank you for leaving your feedback! We are pleased to hear that Chuck was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help!

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