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Stone Mountain Volkswagen
Snellville, GA
2,154 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,154 reviews
October 29, 2017
Convenient, straightforward and great service. Deni’s service was great and was definitely a cut above the rest. This was the most efficient and simplest car buying experience that I’ve had, togeth Deni’s service was great and was definitely a cut above the rest. This was the most efficient and simplest car buying experience that I’ve had, together with very friendly service. The deal was made super quick and the Stone Mountain team worked hard to get me a good deal in minimum time. The available stock to choose from was also super. More
by Wynand
Employees Worked With
Deni Hodzic
Helpful October 26, 2017
Easiest purchase ever! Irnes was amazingingly easy to work with. He was informative and helpful with learning the ins and outs of the new car. Stone Mountain VW has an ama Irnes was amazingingly easy to work with. He was informative and helpful with learning the ins and outs of the new car. Stone Mountain VW has an amazing staff and I would recommend them and especially Irnes to assist you in buying your next car. More
by Davelar3
Employees Worked With
Kurt Mechling, Irnes Masic
October 24, 2017
$408... for a filter and unneeded plug change I went to this dealership because you're suppose to be able to trust where you take your vehicle. I'm from out of town and was taken advantage of. I went to this dealership because you're suppose to be able to trust where you take your vehicle. I'm from out of town and was taken advantage of. I was advised by my home dealer that if the odd smell of "coolant" persisted and the engine light came on, get to the nearest dealer. I found Stone Mountain VW and told them what I was experiencing. Once my car was taken back to the techs, they ended up taking out two filters, it only needed one, the cabin air filter. They told me that my car had two of four of the wrong size spark plugs and that they were corroded. HOW? If this was the case I would ever have never driven my car off the dealer lot a year ago. You cant have two different size spark plugs in a car without it causing a problem. PLUS.. I wasn't even due for a tune up. The four plugs the tech put in a box, weren't just two different sizes, they weren't corroded like he said. Which means, this replacement was not needed. This tech also tried blame my home dealership for the wrong size plugs- I find out my home dealership hasn't carry these plugs for years. This tech decided to put an injector additive in my car which he did not have permission to, which I find out can cause "gumming" and should never have been done. THEN to be charged like $240+ for labor. My appointment was at 2p.m. We got there 30 minutes early and they were done by 3:30 - 3:36. Seems to me they added on the initial diagnosis fee plus some. I asked for ALL the parts taken out of my 2015 Jetta but only received one filter of the two listed on the work up receipt and the four spark plugs. I feel like I would rather drive all the way back to the west coast and chance my vehicle breaking down than take my '15 Jetta to Stone Mtn. VW Dealer and be taken advantage of again. VW Customer Service took my information and had a lady agent call me back. I'm not impressed with them either. They had no ideas for resolution. More
by mizliz15
Employees Worked With
shop tech
October 22, 2017
Exciting-awesome customer service Jack Marlow made the experience wonderful... He was open and honest. He is a wealth if information and make sure you understands what you are getting. Jack Marlow made the experience wonderful... He was open and honest. He is a wealth if information and make sure you understands what you are getting. It was a great experience. I will be sure to tell my friends and family . More
by Veece4
Employees Worked With
Kurt Mechling, Jack Marlow, Robert Walker
October 21, 2017
Buying my new VW Jetta Jack Marlow was very friendly and helpful and specially answer all our questions. He make our buying experience smooth and respected our valuable tim Jack Marlow was very friendly and helpful and specially answer all our questions. He make our buying experience smooth and respected our valuable time during the whole process. More
by jetta
Employees Worked With
Jack Marlow
October 21, 2017
Car buying made easy Irnes was extremely helpful, polite, and interested in making sure I got what I needed. He let d2l test drive twice and helped me get a great deal. Be Irnes was extremely helpful, polite, and interested in making sure I got what I needed. He let d2l test drive twice and helped me get a great deal. Best experience ever More
by Ajek395
Employees Worked With
Kurt Mechling, Irnes Masic
October 20, 2017
Good Car Jack good salesmen. I hope Volkswagen does not forget about my 2014 Volkswagen burning which is why i purchased a new 2017 modle. I did right by you g Jack good salesmen. I hope Volkswagen does not forget about my 2014 Volkswagen burning which is why i purchased a new 2017 modle. I did right by you guys, now its time to do right by me. More
by Pehty T. Re
Employees Worked With
Jack Marlow
October 19, 2017
Excellent Jack Marlow was extremely knowledgeable and answered all of our questions. His no pressure demeanor and professionalism were two main reasons we purch Jack Marlow was extremely knowledgeable and answered all of our questions. His no pressure demeanor and professionalism were two main reasons we purchased our new Jetta from him. The dealership is beautiful and everyone there was friendly and professional. More
by John
Employees Worked With
Mohammad Al-Tamimi, Jack Marlow
October 17, 2017
Awesome Experience! Getting a new car was not in my plan but after speaking with Jack and Irnes, they were wonderful and helpful explaining things to me. Getting a new car was not in my plan but after speaking with Jack and Irnes, they were wonderful and helpful explaining things to me. More
by Jonette
Employees Worked With
Kurt Mechling, Irnes Masic, Jack Marlow
October 16, 2017
Amazing! Jack and the Stone Mountain Volkswagen team were amazing as I got a brand new GLI done in a hour tops. They were knowledge and prepared and the servic Jack and the Stone Mountain Volkswagen team were amazing as I got a brand new GLI done in a hour tops. They were knowledge and prepared and the service and attention to detail were the best I have ever received. More
by cjh312
Employees Worked With
Jack Marlow
