DeMarois Buick GMC Mercedes-Benz

Jesse Deranleau is a 5-star employee! I appreciate the great service at Demarois. Jesse was knowledgeable and helpful. I found Jesse to be a smart, loyal, hardworking and honest person. Th I appreciate the great service at Demarois. Jesse was knowledgeable and helpful. I found Jesse to be a smart, loyal, hardworking and honest person. Thank you, Jesse! More

Service with a Smile As always, my latest Mercedes service appointment was done professionally, quickly and with the utmost care and attention to detail. DeMarois is a pl As always, my latest Mercedes service appointment was done professionally, quickly and with the utmost care and attention to detail. DeMarois is a pleasure to work with. More

Service Great service done quickly. The Demarois staff is great and the waiting area is very nice. My truck came back nice and clean. They Evan had cookies. Great service done quickly. The Demarois staff is great and the waiting area is very nice. My truck came back nice and clean. They Evan had cookies. More

Poor customer service in service department I have a water leak in the OnStar antenna in my 2017 GMC truck with less than 5,000 miles on it. I had the truck serviced at a different GM dealership I have a water leak in the OnStar antenna in my 2017 GMC truck with less than 5,000 miles on it. I had the truck serviced at a different GM dealership in town where they located the source of the leak and said water damage is visible in the headliner. Water has been leaking into the headliner and down to the floorboards for an unknown amount of time, but long enough that I can see obvious evidence of water in the A pillar with staining of the headliner. I called Demarois since my truck is a GMC instead of a Chevrolet. The service person told me their only recourse is to clean the staining and dry out the water damage, but they would not replace the headliner on my 6 month old truck because it wasn’t required of the warranty. For a brand new truck, this seemed ridiculous. I called GMC customer service where I spoke to a very helpful lady in a call center in Michigan who provided better customer service than the dealership right here in Missoula... The lady told me exactly what I knew about my warranty already... This is a manufacturer defect and my vehicle is well within the warranty period. The headliner will be replaced with the leaking OnStar antenna as a warranty service, but I think I’ll take my truck back to the other GM warranty provider in town to have the service completed. More

Efficient, professional, knowledgeable. We special ordered a Mercedes, it arrived on the scheduled date. The purchasing experience was very pleasant. Staff were friendly and professional. We special ordered a Mercedes, it arrived on the scheduled date. The purchasing experience was very pleasant. Staff were friendly and professional. The environment was clean. We were offered coffee, hot chocolate, etc. We were given a great deal on the car, receiving without asking, several discounts. I would buy from DeMarois again. More

Service by Dan and Kim Dan is beyond 5 stars.He is always professional and courteous. Kim is the same way in the office. A great pair to work with. Dan is beyond 5 stars.He is always professional and courteous. Kim is the same way in the office. A great pair to work with. More

Great experience in buying our Buick Enclave Our experience in dealing with Lew DeMarois and buying our Buick Enclave was the best we have ever had. We definitely recommend DeMarois Buick for a Our experience in dealing with Lew DeMarois and buying our Buick Enclave was the best we have ever had. We definitely recommend DeMarois Buick for a great buying experience! More

EXCELLENT Service by Dan 5 Stars falls short of the 10 star rating I would give to the Service Department - specifically Dan Chamberlain at DeMarois Buick GMC Mercedes-Benz. 5 Stars falls short of the 10 star rating I would give to the Service Department - specifically Dan Chamberlain at DeMarois Buick GMC Mercedes-Benz. We live outside of town and every single time I have had a service need Dan has bent over backwards to take care of our cars, the schedule runs on-time, and his team always delivers the car on or before the quoted "repair time." Think about that for a second. What other dealership have you dealt with in where the Service Department takes as much pride to ensure customer satisfaction as the sales department? Dan is hands down the best Service Department representative we have ever worked with - and we have owned a lot of cars in a lot of different states. Dan not only cares about the customers, but he cares about the quality of his work and the promise of his word. Bottom line -- Dan is what will keep us coming back to DeMarois Buick GMC Mercedes-Benz as we can rest in the knowing that service is a top priority. More

Always excellent Wayne is the best salesman I’ve ever worked with. We have purchased several vehicles through him. Honest and caring as well as understands your needs. Wayne is the best salesman I’ve ever worked with. We have purchased several vehicles through him. Honest and caring as well as understands your needs. The vehicle my wife drives now, he located what she was looking for and brought it to missoula. A+ More

Customer Service is Bend-Over-Backwards Quick estimates of work needed; quick appointments; use of loaner car during service; always friendly & thorough researching issues & communicating re Quick estimates of work needed; quick appointments; use of loaner car during service; always friendly & thorough researching issues & communicating repair strategies; repairs completed within estimated time frame; vehicle clean & ready to go. Very efficient, friendly staff. More