Suburban Chrysler Dodge Jeep Ram of Farmington Hills
Farmington Hills, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Corina Szabo: Grace, Intelligence and Energy I have never met a more professional, sincere or kind salesperson in my life. She had no salesy tactics. Instead she was all answers, hard work, foll I have never met a more professional, sincere or kind salesperson in my life. She had no salesy tactics. Instead she was all answers, hard work, follow up and follow through. She felt like family. I highly recommend and vouch for her. I will be back for another car soon. Nice job, Corina and nice job Suburban...good catch. Thank you! More
Low pressure, high quality car buying experience I cannot express enough how wonderful the car-buying process was at Suburban Chrysler, and I owe it all to Doug Mueller, my salesman, and Brad Marshal I cannot express enough how wonderful the car-buying process was at Suburban Chrysler, and I owe it all to Doug Mueller, my salesman, and Brad Marshall in the Finance Department. I came to Doug in a pretty desperate condition - my car had fallen apart, and I had no other means of transportation. Doug was very up-front and honest with me, and he even recommended that I wait to buy a new vehicle and work with my insurance company first, even though that meant I would be much less likely to buy a car from Suburban if I waited. I left that day and visited a few other dealerships and called my insurance company. My insurance process was about a month long and an absolute nightmare, but Doug was right - it was definitely the route I needed to go. Despite being interested in cars at multiple dealerships, I came back to Suburban solely because I wanted to work with Doug. He was trustworthy, professional, courteous, and diligent without being overbearing. He followed up with me every week or so via text and was with me through every step of the insurance process and car-buying process. I am so grateful that I had the opportunity to work with Doug, and I sincerely hope he's still at Suburban when I purchase my next vehicle. He provides a standard of service to which all car dealers should aspire, and as a buyer in a vulnerable position, I could not be more appreciative of the support and guidance I received from both Doug and Brad. I strongly, strongly recommend visiting Doug Mueller at Suburban. More
Superior service and professionalism. Brian maintains not only confident expertise as a sales associate, but more importantly an empathic sense of caring at the human level. He is both gif Brian maintains not only confident expertise as a sales associate, but more importantly an empathic sense of caring at the human level. He is both gifted and talented in his ability to relate to the customer in addition to acquiring the information and answers to assist with the process of completing the necessary transaction. I remain grateful for his dedication to help and service, this being the second transaction he has assisted me with. More
Best experience This was the best experience I have ever had buying a car. Everyone at the dealership was knowledgeable and helpful! I would purchase a new car here a This was the best experience I have ever had buying a car. Everyone at the dealership was knowledgeable and helpful! I would purchase a new car here again. There are many dealerships out there but this one is far superior. More
WARNING: DO NOT TAKE YOUR RAM CUMMINS DIESEL TO THIS DEALER Don't take your Cummins Diesel Truck to this dealer! They say they are Diesel specialists but they are not capable of doing anything beyond a simple Don't take your Cummins Diesel Truck to this dealer! They say they are Diesel specialists but they are not capable of doing anything beyond a simple oil change. My 2014 Ram Cummins was intermitently loosing power on acceleration. Was very dangerous at times. I suspected the emissions system. They managed to 'blow that off' and stated there was nothing they could do. THEN, just found out there was an open recall that had been issued 6 months before (just bought truck so was not aware of it) . The SCR emissions module needs to be replaced and the malfunction can cause loose of or sluggish acceleration!!! Wow! They did not even know about it nor did they even check if my truck had any open recalls. Recently found Szotts is certified on heavy duty diesel and they have a commercial service center so are very experienced with working on the larger diesels. They are very familiar with this T05 extensive recall and had all the details regarding the nature of failure modes. Do Not go to Suburban for your heavy duty Ram Cummins Service!!!! PS - Cummins service center also provide service to the public. More
Service Department I switched to to a Chrysler vehicle after being with GM for years. I have only visited this dealership twice since I leased my vehicle. The first ti I switched to to a Chrysler vehicle after being with GM for years. I have only visited this dealership twice since I leased my vehicle. The first time was okay, but it took forever for a service advisor to come to my car both times. Today I came in because I was having problems with my sunroof rattling and the problems with the acceleration of the vehicle. When I arrived it took almost 5 minutes for someone to open the service door. When I pulled in I waited 10 minutes and no service advisor came to my vehicle. I actually had to get out of my car and ask and then someone went to get a service advisor. What I did not know about this dealership is that you must need an appointment for them to even look at your car. Never had this with GM. For the rattling of the sunroof they told me they would need to keep it overnight, which is insane for such a small issue that they didn't even look at before telling me this. However I didn't complain since I had the other issue as well. I came in on Monday and the first date they could get me in was Thursday - again insane. I never had that type of scheduling/service problems with GM. When leaving I again had to wait for someone to open the door even though there a lot of employees in the service area. I truly regret this switch and can't wait until lease is done and I can return to a GM vehicle. More
Great Customer Service! I came in with a specific used car in mind. I drove one similar and decided the size did not work for me. So Joe helped me find the exact vehicle I I came in with a specific used car in mind. I drove one similar and decided the size did not work for me. So Joe helped me find the exact vehicle I was looking for. He even went to pick up the vehicle I wanted from another location! Great customer service. Will recommend him to anyone looking to lease or buy! Feel like I made a lifelong friend! More
Corina is excellent ! Very attentive and organized Corina was very attentive, friendly and organized She went out of her way to help us out. We had a Great experience with Corina Thank you Corina was very attentive, friendly and organized She went out of her way to help us out. We had a Great experience with Corina Thank you More
Used mini van Casselle was very nice and polite. Worked hard to find us exactly what we were looking for in both car and price. Was not pushy or high pressure . Ma Casselle was very nice and polite. Worked hard to find us exactly what we were looking for in both car and price. Was not pushy or high pressure . Made sure the car had all the advertised amenities before we drove away. Would send anyone looking for a car to Casselle. Brad in finance was also very accommodating, and there were no surprises when it came to financing and interest rates. More
Lease Compass Corina is an excellent sales representative she really works hard to give a good price and she always give me an excellent service. Thanks you Corina is an excellent sales representative she really works hard to give a good price and she always give me an excellent service. Thanks you More