Carriage Kia of Woodstock

Friendly We have credit problems, but even with our credit problems Carriage was still able to get us into a vehicle with a payment we could afford. We have credit problems, but even with our credit problems Carriage was still able to get us into a vehicle with a payment we could afford. More

Always a Positive Experience This dealership should be used as a model for all other dealerships who want to impress their customers. Outside of the factt that they are extremely This dealership should be used as a model for all other dealerships who want to impress their customers. Outside of the factt that they are extremely honest and do great work, this place is spotless....you could eat off the floor. They offer so many great beverages and drinks (Starbucks coffee, various tea selections, soft drinks and many snacks including fresh popcorn). They have a children’s section and they are dog friendly. They have wi-fi tables as well. The sales lobby is beautiful - a white piano and all the cars inside are white. Enough about the surroundings, the staff is outstanding and so friendly and show appreciation for their customers. I love this place. Ask for Eric Siefkes...he is my Service Advisor. He stays in top of it. More

Cadenza Alignment issue-questionable car purchase Took to Tires Plus for alignment issue 2x because they said their computer reports car is aligned. Steering wheel sat in the center before I took i Took to Tires Plus for alignment issue 2x because they said their computer reports car is aligned. Steering wheel sat in the center before I took it to them. They could not correct and demanded that I buy new tires although there was 50% life left on current tires. I gave up and took the car to the Kia dealership. They aligned car and gave me the print-out showing minimal discrepancies from Tires Plus' findings. I noticed steering wheel was still positioned a few degrees left of center after I left dealership. I went on a road trip the day after they returned it to me and the adaptive cruise control stopped working 30 miles into the trip. SCC failure lights up occasionally but the main issue is cruise is set and doesn't not maintain any distance between cars in front and your car; what is supposed to be an advanced safety function is actually making it more dangerous to drive. A brief history: This is a CPO 2015 Kia Cadenza with every option offered. It came with 21k miles and was bought 11 months ago. As a CPO you get 12k miles/12 months platinum warranty from purchase date. The 1st defect was the soft touch "leather" part of the dash over the instrument cluster was bubbling up. This was replaced 10k after I bought the car without question. I love the look of the car and performance but these mechanical defects take time out of my life especially when nagging minor issues have to be addressed multiple times. The car is the envy of my family and friends with it's superior looks and features but the defects so soon are a big turn off. The customer service advisors and facilities are great but the ultimate experience falls off when I have to keep returning after 11 months of ownership. This is my 1st Kia product owned and it's falling short on expectations. I came off owning a Toyota Avalon a comparable competitor that had zero style and above average reliability with minimal features and I drove it to 239k before selling off to my mechanic. The new Avalon was too narrow, had terrible seats, and was simply a slightly larger Camry. I'm not going to a premium brand and not interested in a boring Toyota but regrets with my Kia...I've had a few. It's difficult to rate the customer service and quality of work in survey if this issue is a quality of product issue... More

Great wonderful A great place and there honest really good people that treat you right and do not lie to you I think it’s the best place you can go A great place and there honest really good people that treat you right and do not lie to you I think it’s the best place you can go More

Service department They fit me in at a more convenient time than my scheduled appointment. They are checking to see if they can warranty the repair even though it is out They fit me in at a more convenient time than my scheduled appointment. They are checking to see if they can warranty the repair even though it is outside the warranty time due to defect. Comfortable accommodations with ammenities while waiting. Took a little longer than I thought it would, but they washed and vacuumed the car upon return which was a nice surprise! More

Total Care Took me in-laws auto in for recall. You would have thought I bought a car there yesterday! Terrible with names but both service representatives and th Took me in-laws auto in for recall. You would have thought I bought a car there yesterday! Terrible with names but both service representatives and the shuttle driver should be paid additional with the type of service they gave my wife and I. Thanks More

Awesome easy car buying experience We choose Carriage Kia for the simple fact we only stopped to "look" and we were never pressured into buying. They took all the time we needed and ans We choose Carriage Kia for the simple fact we only stopped to "look" and we were never pressured into buying. They took all the time we needed and answered all questions and never once got frustrated with us. More

Service excellence Upon arrival staff greeted us at our car and asked what they could do for us. Informed them we had an appointment and our name. Staff asked us to wait Upon arrival staff greeted us at our car and asked what they could do for us. Informed them we had an appointment and our name. Staff asked us to wait inside while he gathered information from the car. Upon entering the service desk area in just a few moments another staff member informed us someone would be right with us. The first team member came in a few minutes later and confirmed what our appointment was to have serviced. After that he walked us to the waiting area and asked if we needed drinks or a snack. Additionally prior to returning to the service desk he asked if we would like the vehicle washed prior to being returned. After about 30 minutes he came to let us know they were going to need to order the part to affect the repair and that the vehicle was being washed and should be ready shortly. About 10 minutes later he returned once again with the statement of work and provided an expected timeline for the part to arrive. He then walked us out to the vehicle and wished us a Merry Christmas just in case the part did not come in before then. More

Want to buy a car buy here Great people to work with. They will try their best to sell you a car where other dealerships won't. These people try very hard to help you Great people to work with. They will try their best to sell you a car where other dealerships won't. These people try very hard to help you More

Great service great people Did everything needed. Great people very knowledgeable and service oriented. Finished on time. Comfortable waiting area. Kept you up to date on the pr Did everything needed. Great people very knowledgeable and service oriented. Finished on time. Comfortable waiting area. Kept you up to date on the progress of the service More