BMW of Spokane

Service Visit The dealership is nice, Service Rep (Mitch) was efficient and knowledgeable, waiting area was well-equipped with TV, coffee drinks, and good selection The dealership is nice, Service Rep (Mitch) was efficient and knowledgeable, waiting area was well-equipped with TV, coffee drinks, and good selection of snacks, handy bathrooms. All of the work done was explained well, and definitely needed, although of course a little pricey (expected with a beemer, though). Thanks More

Service Work The customer service is great,They have b been very accommodating taking care of all my needs, I have left my BMW there for an extended period of time The customer service is great,They have b been very accommodating taking care of all my needs, I have left my BMW there for an extended period of time while it has been serviced and I have full confidence that when I pick it up, it will be fully serviced. Quite a bit of work needed to be done, and I don't even check on the status, I know that when it is finished to my satisfaction they will be giving me a call. More

New car Competent, professional service on all points of our purchase experience. We are very pleased with our new purchase. Adel provided an excellent intr Competent, professional service on all points of our purchase experience. We are very pleased with our new purchase. Adel provided an excellent introduction and test drive of the BMW X3. His honesty and forthrightness was most appreciated. He was able to work with us through the final pricing negotiations. He also provided an excellent delivery discussion/demonstration and training run. We have much to learn about our 2018 X3 but we feel really confident that Adel will be there for us. He wants us to be satisfied and have our questions answered. Bo was right on with the financial end of the transaction. There were no curious forms to sign and Bo made sure we understood the transactional paperwork. More

Excellent service department I would highly recommend the service department they are friendly and knowledgeable. I work with Kevin and he always is able to answer and help me wi I would highly recommend the service department they are friendly and knowledgeable. I work with Kevin and he always is able to answer and help me with all my service needs./ More

Check engine needs service Turned out to be nothing, possibly related to recent gas cap change but not certain this is what triggered the warning light. Kevin and the service d Turned out to be nothing, possibly related to recent gas cap change but not certain this is what triggered the warning light. Kevin and the service department are always very helpful, responsive and great to work with. However, I am not at all happy with my car, have had more service calls with this vehichle in the last year than I did with my previous car over 7 years. Again, the service department staff are awesome but regular response to "issues" either that's a known issue, just something with that model, or some other design or build issue, with the model/product. I intend to sell this car as soon as possible, even at a loss, and will not own another BMW. More

Ultimate Always Friendly Efficient and Easy to do Business with. I really appreciate the smiles and greeting offering coffee and water making me feel at home a Always Friendly Efficient and Easy to do Business with. I really appreciate the smiles and greeting offering coffee and water making me feel at home and comfortable. Thank you More

Mitch, my service coordinator I have owned four 3-Series BMWs (e36, e46, two e90s) prior to my current one (F30), and know these cars very well. Mitch's background as a service te I have owned four 3-Series BMWs (e36, e46, two e90s) prior to my current one (F30), and know these cars very well. Mitch's background as a service technician allowed him to not only answer any technical questions that I may have had but also discuss the best longterm plan for maintaining my car. I feel as though promoting technicians who possess an ability to offer customer service on an interpersonal level was a great decision by this dealership. I will be going back again and will be making a point to request Mitch. Mitch was able to have a robust discussion with me and made me feel that my vehicle was in good hands. I was returned my vehicle in a timely and professional manner. Thank you, BMW of Spokane More

Made buying easy No pressuring, no "sales pitches". Even though they were close to closing time, we were not rushed at all and given plenty of time for test driving an No pressuring, no "sales pitches". Even though they were close to closing time, we were not rushed at all and given plenty of time for test driving and questions. Everybody we dealt with was super nice and I would definitely recommend my friends and family to purchase from there. More

Quick, courteous, and responsive to my specific circumstance Scott is always good at letting me know what I need to have done as apposed to trying to sell me everything that I could be serviced. The repairs are Scott is always good at letting me know what I need to have done as apposed to trying to sell me everything that I could be serviced. The repairs are always timely and necessary. More

Service Mitch and Scott were great and very professional. Mitch offered a loaner car which was helpful.it allowed me to get my errands done during the service Mitch and Scott were great and very professional. Mitch offered a loaner car which was helpful.it allowed me to get my errands done during the service rather than needing to do it afterward. More