BMW of Spokane

My first experience with anybody outside the sales dept. They were very expeditious in getting my oil change and inspection done. The waiting area was comfortable and well appointed. I purchased an extende They were very expeditious in getting my oil change and inspection done. The waiting area was comfortable and well appointed. I purchased an extended warranty through Mr. Lively and he was very patient and thorough in explaining the coverages, costs, and exclusions. More

BMW repaired the leak in my window washer system I appreciate the text message reminders about my appointment. I was able to cancel and rescheduled the appointment using this feature and it was very I appreciate the text message reminders about my appointment. I was able to cancel and rescheduled the appointment using this feature and it was very handy. It’s always a good experience where one can read, watch television, have a coffee or water in a comfortable waiting room. And the manager was quick to provide me with a hose chewed through by rodents in the event that my insurance policy might cover it. Everyone is prompt, courteous, helpful, and the car is always in good shape after servicing. More

It was a wonderful experience very friendly group of people. I was told by another customer about the lease car purchase program. They gave me the sales man number an we started to email each other he found the I was told by another customer about the lease car purchase program. They gave me the sales man number an we started to email each other he found the right car for me. Did a great job!! More

Quickly Impressed!! I was quickly greeted and welcomed by Adel. He informed me that Steve was still working with his customer and asked if I would be okay if he showed me I was quickly greeted and welcomed by Adel. He informed me that Steve was still working with his customer and asked if I would be okay if he showed me the car. I had no hesitation in saying sure that would be just fine. I was quickly impressed when he said I will go get car and bring into a heated space and not stand out in sub zero weather. Adel went through everything he could possibly tell me about this vehicle. He insisted that he have it put up on a lift for me to inspect the undercarriage and took me on a great test drive. He expressed the professionalism of the dealership and how everything is done above board and hide nothing from the customer. Adel took care of everything from start to finish and very professional throughout whole transaction. Other than the paper work taking several hours the rest of my experience was excellent. I would highly recommend this dealership and Adel specifically to my friends or anyone I know. I found him to be a gentleman and treated me with the upmost respect. More

Very informative. Took care of everything! Very happy with the service from Kevin. Really pleased with the knowledge and communication throughout process and didn’t try and sell me on extra wor Very happy with the service from Kevin. Really pleased with the knowledge and communication throughout process and didn’t try and sell me on extra work, etc. More

Taken care of The dealership is so clean and comfortable. My fav service rep is Scott. Very clear on what is needed, recommended, and future needs. Painless visit! The dealership is so clean and comfortable. My fav service rep is Scott. Very clear on what is needed, recommended, and future needs. Painless visit! More

AWESOME Mitchell was super helpful and was able to have my car ready the same day within a few hours! Customer service was very friendly as well Mitchell was super helpful and was able to have my car ready the same day within a few hours! Customer service was very friendly as well More

I like that I have options I like that they give me options. Working with Scott, he gives me the details of what they have decided my car needs and then helps me come up with a I like that they give me options. Working with Scott, he gives me the details of what they have decided my car needs and then helps me come up with a plan. I like that I feel like I'm in the driver's seat on the solutions to my car's problems. Also the courtesy shuttles to work and back are a bonus. It has allowed me to focus on my work while they focus on my car. More

Great customer service This dealership has gone through changes and it is noticeable. Work was complete, no longer am I worried about the issues resurfacing. I was treated This dealership has gone through changes and it is noticeable. Work was complete, no longer am I worried about the issues resurfacing. I was treated with respect and kept informed on the progress of my vehicle. Very happy with this experience! More

Recommended service Great service and people every visit! Love the care call to schedule the needed services and the service team's fast, friendly service when you arrive Great service and people every visit! Love the care call to schedule the needed services and the service team's fast, friendly service when you arrive at the dealership/service center. More