MINI of West Chester (formerly Otto's Mini)

A great experience; great people; excellent customer focus I purchased a used car. I found the entire dealership to be friendly, accommodating and willing to take any steps necessary to get things done. I woul I purchased a used car. I found the entire dealership to be friendly, accommodating and willing to take any steps necessary to get things done. I would definitely recommend them to anyone - you will not be disappointed. More

Always great! They are the nicest and most accommodating people when we need service.... We have never had a bad experience and would recommend them to anyone! They are the nicest and most accommodating people when we need service.... We have never had a bad experience and would recommend them to anyone! More

Two Thumbs Up! I recently had a new transmission installed into my mini by a local garage and it was starting to squeal in 4th gear. Also had a recall on my power st I recently had a new transmission installed into my mini by a local garage and it was starting to squeal in 4th gear. Also had a recall on my power steering so I took my car to Otto's to be serviced. They took care of the recall and replaced my transmission at NO cost to me! Plus, they gave me a 2018 convertible Mini S to drive till my car was done! Staff is friendly and very knowledgeable, highly recommend this place if you have a Mini that needs serviced or are looking to purchase one. This place gets two thumbs up!!! More

Great Customer Service Melissa Gibson took great. Are of us while our daughters car was in for repair. Kept us updated and had car repaired in a timely manner. Can't say eno Melissa Gibson took great. Are of us while our daughters car was in for repair. Kept us updated and had car repaired in a timely manner. Can't say enough about her great customer service! More

Efficient and friendly Dropping my mini off for service is always so easy. I pull into the service area and as I exit my car there is someone holding my door open with a fr Dropping my mini off for service is always so easy. I pull into the service area and as I exit my car there is someone holding my door open with a friendly greeting. The paperwork is ready. The loaner car is ready to go. Easy in-easy out. More

Annual maintenance stress free First year annual maintenance on my Mini was easy and stress free. Everyone is courteous and and attentive. And the $0 cost for annual service can't b First year annual maintenance on my Mini was easy and stress free. Everyone is courteous and and attentive. And the $0 cost for annual service can't be beat! More

Great experience I travelled 44 miles from Maryland to this dealership. I visited another dealer closer to me and concluded i wasnt going there. Otto's Mini were very I travelled 44 miles from Maryland to this dealership. I visited another dealer closer to me and concluded i wasnt going there. Otto's Mini were very accomadating and professional. They were quick to offer a loaner and made what could have been an aggravation. I can say i am at ease owning this Mini because i have somewhere to remedy any issue. Otto's staff were all helpful and would recommend their service... More

Good to deal with on a new mini. Told them I wanted to make the purchase quick and painless and they did a great job accommodating that. We negotiated the price ahead of time and I w Told them I wanted to make the purchase quick and painless and they did a great job accommodating that. We negotiated the price ahead of time and I was able to send some documentation so when I arrived they had stuff ready to go. Thank you! More

Clean, courteous and professional Otto's is an impressive facility. The shop is cleaner than some restaurants, and everyone I dealt with was sharp, polite and clearly well-trained. Otto's is an impressive facility. The shop is cleaner than some restaurants, and everyone I dealt with was sharp, polite and clearly well-trained. More

Unexpected and always scary engine light My engine light came on, which is always scary, especially when the dealer is an hour away... Otto's was able to get me in immediately on a Saturday a My engine light came on, which is always scary, especially when the dealer is an hour away... Otto's was able to get me in immediately on a Saturday and hooked me up with a loader car. Fortunately they were able to diagnose the issue and resolve all in several hours. Even better the parts that needed replacing were under extended warranty and the whole visit did not cost me anything. Preston the service manager and Kyle who did the work, were awesome. The service they provided was outstanding and for someone who is a worrier, I felt very well taken care of. Thank you for a great experience that ended way better than I expected! More