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Lexus Santa Monica
Santa Monica, CA
1,309 Reviews
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1,309 Reviews of Lexus Santa Monica
March 23, 2018
Great service. Waiting area needs a re-think I'm now on my 4th Lexus and have had service done at both Lexus SM and Keyes for years. While Lexus SM is very convenient and has great service, I'm o I'm now on my 4th Lexus and have had service done at both Lexus SM and Keyes for years. While Lexus SM is very convenient and has great service, I'm often uncomfortable in the waiting area. As far as comfort, it's fine. I've been to fancier waiting areas with more amenities. But, it's the fact that I'm forced to sit in front of a television playing Fox News that makes me want to get out of there as soon as possible. I'm sure I could ask the front desk to change the channel, but the fact that this is the default tv station for a dealership in SM (and has been for years) tells me that someone there at the dealership is tone-deaf to where they're located and their target audience. Even if the dealership was in Kansas, I'd suggest default programming be put to something less offensive. More
by A Cohen
Employees Worked With
George Morales
Helpful March 23, 2018
I got the deal that I came for. I did 90 percent of my negotiating over email, so when I came to the dealership, there was nothing really to negotiate. They were very flexible that w I did 90 percent of my negotiating over email, so when I came to the dealership, there was nothing really to negotiate. They were very flexible that way. More
by Garboy
Employees Worked With
Chris Debonnet, Julie (Finance)
March 22, 2018
Efficient considerate and very pleasant I had an appointment for window tinting. I was greeted and my car was taken as soon as I arrived. As I waited, more than once I was approached by st I had an appointment for window tinting. I was greeted and my car was taken as soon as I arrived. As I waited, more than once I was approached by staff asking if I needed anything and if I had been taken care of. The work was done in less time than the time estimate I was given. I had some questions about the car’s features and they were answered. I never felt rushed — I felt that the staff wanted me to have all my questions answered. Everyone was friendly and helpful. I was told to be sure to call or come by if I needed any help with the car’s features. I felt like it was a priority for the dealer to have me happy and satisfied. And I was!! More
by AnteeB
Employees Worked With
Tony, Oscar Romero, Bob Uchida
March 22, 2018
Tim Nelson is always a dream to work with! I always know that I will be supported in a professional and honest way when I work with Tim. Thanks for having such a great staff. K I always know that I will be supported in a professional and honest way when I work with Tim. Thanks for having such a great staff. K More
by lexus
Employees Worked With
Tim Nelson
March 22, 2018
Fabulous Price/Fabulous Experience Jennifer Ellis took me for my test drive, and with my Car Pro VIP certificate worked with Matthew Unger to get me a "knock your socks off" deal. Jenn Jennifer Ellis took me for my test drive, and with my Car Pro VIP certificate worked with Matthew Unger to get me a "knock your socks off" deal. Jennifer and the team at Santa Monica Lexus got me just the car I wanted and handled all of the details quickly and professionally, so I was soon heading home in my new car. Thank you, Matthew and Jennifer! I will for sure recommend you to all of my friends and business associates. More
by Hank Williams
Employees Worked With
Jennifer Ellis, Matthew Unger
March 21, 2018
Summary of service Lexus Santa Monica has been servicing my cars for many years. Ray James was very nice and thorough- a pleasure to deal with. I also know that Feivu Lexus Santa Monica has been servicing my cars for many years. Ray James was very nice and thorough- a pleasure to deal with. I also know that Feivu is there if I need him. More
by jerryrosin
Employees Worked With
Ray James
March 21, 2018
3rd lease in a row! Loved the 2 RX350’s. Now the 300 NX. Ron Holbrook makes it easy! Knowledgeable and professional. I certainly recommend Lexus Santa Monica to my frie Loved the 2 RX350’s. Now the 300 NX. Ron Holbrook makes it easy! Knowledgeable and professional. I certainly recommend Lexus Santa Monica to my friends. Thanks! More
by MCrae
Employees Worked With
Ron Holbrook
March 21, 2018
Excellent and professional service Ron and the entire team made my switch over seamless and I'm loving driving my new Lexus NX. Thank you so much I shall recommend to friends. Ron and the entire team made my switch over seamless and I'm loving driving my new Lexus NX. Thank you so much I shall recommend to friends. More
by Cammi100
Employees Worked With
Ron Holbrook
March 21, 2018
Efficient I had ordered special rims when I leased my car a year ago but never picked them up to install. Even though the purchase order said that it had to be I had ordered special rims when I leased my car a year ago but never picked them up to install. Even though the purchase order said that it had to be completed within 60 days Tim, the service rep, took care of it, ordered the rims and they were installed the next day. More
by Lexus#7
Employees Worked With
Tim Nelson, Roxanne Colatrella
March 21, 2018
Replace battery I always receive excellent service!! Tim Nelson is a superb service advisor!! Usually wait for my car - the time for my current service was excellen I always receive excellent service!! Tim Nelson is a superb service advisor!! Usually wait for my car - the time for my current service was excellent!! More
by carguy,pattyd
Employees Worked With
Tim Nelson
