Euro Motorcars Bethesda

Misrepresentation of Service fees. After being on the phone for 30 minutes to find out they did not have the part I needed in stock, which I explained over the phone the AC condenser wa After being on the phone for 30 minutes to find out they did not have the part I needed in stock, which I explained over the phone the AC condenser was leaking and I wanted to preorder parts so I do not have to make 2 trips, I had scheduled my appointment a week in advance to be on my day off, 1 week later. I had papers from another shop that I showed which they had referred me to this company because my car make and model is serviced at Euro Motors smart cars., I asked for the earliest appointment that day, which they gave me a 7:30 am. appt. I wanted to be in and out which is why I scheduled so early, because I have other errands to run on my day off..Today I get there 7:30 with full rows in the service lanes full of people waiting. My SERVICE ADVISOR ; JOSEPH LYONS seemed to be a polite individual explaining and answering questions I had at first, but later I found out that he was 2 faced, slick and shy , scamming like ways with the prices. I was quoted $149 for the diagnostic check to find out where there was a leak coming from the AC unit, (which is were they put a refridgerant in to recharge the AC and detect where the leak is coming from). I explained to him I know all so well what they need to do to find the leak as I have got the same service done at another place and showed the papers, but that place could not fix my car model , because the person that was able to do it left their shop and their staff referred me here. I was told it would be about and Hour just pay $149. 2hours later the car has not even been looked at for diagnostics but he brought some mechanic with him and was trying to switch up his quote of $149 diagnostic and say that I need to pay $280 for them in total for diagnostic to put the refrigerant in and recharge the ac unit and find out where the leak is and it was like he was trying to play me as a fool, we kept going back and forth about what he quoted for diagnostic fee, and I'm asking him multiple times where how is the $149 diagnostics going to dectect where the leak is if i have to pay $280 ....It was not until after 2 and half hours of getting no where that I said well I will leave and get this diagnostic test else where, then he finally came to his senses to credit his mistake and not acknowledge it, but the only fair person in this situation was the mechanic that he brought up at the time. so finally I ended pay $149 almost 3hours later. and then they want to wash my car. I told them not to wash the car and they wash it anyway. The guy that washed the car had said he got the gears stuck in drive mode and could get it out of drive and says I need to see my service tech for an unrelated appt. I wasted about 3 and half hours to get my car washed and misguided fees. bad experience. if I could rate 0 stars I would. JOESEPH LYONS is 2 faced stay far away if you do not need any extra stress or an headache More

There Is No Competition, Edwin E. Is The Best! With the addition of a little one to my family, I was looking for a new family car. I visited various dealerships (Audi and BMW) and even two differe With the addition of a little one to my family, I was looking for a new family car. I visited various dealerships (Audi and BMW) and even two different Mercedes Benz dealerships in my months long quest for a new car. The person who stood out head and shoulders above every other sales associate was Edwin Escarraman. As alluded to in the title of my review, I was very impressed by Edwin’s temperament, knowledge and wise counsel. He was midful in addressing all the needs/wants my family explained and offered various options (rather than steer us into decisions that made no sense for us, as other sales associates attempted to do). He consistently displayed initiative but balanced that with patience, and approached every interaction with professionalism. Moreover, even when the sale of the car was long completed, Edwin remained a helpful resource, checking in to find out if we had any questions about the vehicle and making sure my family was enjoying all the features that we had sought out. Simply, I have complete confidence in Edwin and would wholeheartedly recommend him to anyone (indeed, for those friends of mine in the market for a car, I have passed along Edwin’s contact information). All my ratings here are based on my interactions with Edwin; A+++, 10 out of 5 ... the highest marks across the board!!! More

Best AMG experience ever I bought my dream car AMG c63 from this dealership. When I say nothing but good vibes I really mean it Anthony C. Made everything work and flawlessly I bought my dream car AMG c63 from this dealership. When I say nothing but good vibes I really mean it Anthony C. Made everything work and flawlessly smooth to accomplish. I could have worked with so many other places but they really make you feel welcome here. Hanna the business managaer will by far over exceede any expectation of how finances with your vehicle should be handled. I am sending all my friends and family to this location. Thank you!! More

First Class Experience--Top Notch Service First time dealing with and purchasing from EuroMotorcars. I worked with Eric Scott who made me feel like I was an A lister from the beginning. Incr First time dealing with and purchasing from EuroMotorcars. I worked with Eric Scott who made me feel like I was an A lister from the beginning. Incredible customer service. Eric found me the perfect car with the color and all the options I wanted at a fair price. He also gave me expert advice regarding numerous issues that came up with my old lease and in making the right decision for my new lease. My car was delivered by Mike Dorsey who made sure that I knew everything I ever needed to know about the car. I highly recommend EuroMotorcars and highly recommend that you ask for Eric. More

Professional and Great Service overall I recently leased another vehicle from EuroMotor Cars of Bethesda and as always the overall experience from start to end was a pleasure. Sales Represe I recently leased another vehicle from EuroMotor Cars of Bethesda and as always the overall experience from start to end was a pleasure. Sales Representative Edwin Escarraman was professional, courteous and attentive to my needs. His passion of the products (vehicles) makes him stand out from others and ensures the client has a good understanding of the vehicle, services and company. Finance representative Suhdir Katyal and the sales manager were also attentive and courteous and meet my needs. In all, I highly recommend Euromotocars of Bethesda and Sales Rep Edwin Escarraman. More

Great experience with Anthony Castro I worked with Anthony out of California to purchase my 2018 AMG E63 because I wasn't pleased with the expertise I observed from the MB sales team here I worked with Anthony out of California to purchase my 2018 AMG E63 because I wasn't pleased with the expertise I observed from the MB sales team here locally. Anthony demonstrated a high level of knowledge about the product, customer service on point! and communication that exceeded my expectations. Detail orientation and great communication skills are a must when working by phone, text, and email rather than face-to-face, and he nailed it. I won't hesitate to contact him again if/ when I ever replace my gorgeous new ride, and have already referred his name to a friend of mine who wants to order the new 2019 GT coupe - I trust that he will take excellent care of him, as well. More

Phenomenal Customer Service! Anthony Castro is the one of the most knowledgeable and courteous professionals I've met in over 30 years of buying high end luxury sports cars. His a Anthony Castro is the one of the most knowledgeable and courteous professionals I've met in over 30 years of buying high end luxury sports cars. His attention to detail and service mentality make the process of buying and owning so easy. I've called him many times just to ask a simple question and I immediately get a return call or text. This dealership respects people and their time. That's the epitome of customer service! DB More

Easy and seamless process Edwin and Hanna were wonderful. No pressure, and they went the extra mile (literally) to get our car to Utah. Very friendly dealership with fair rates Edwin and Hanna were wonderful. No pressure, and they went the extra mile (literally) to get our car to Utah. Very friendly dealership with fair rates. Thank you! More

2nd Mercedes I was in Euro Motors by breakfast and out by lunch! This is my second E-class; no car purchase apprehension or stress. Eric made this purchase absolut I was in Euro Motors by breakfast and out by lunch! This is my second E-class; no car purchase apprehension or stress. Eric made this purchase absolutely easy to say the least. Eric & Sandy are the epitome of professionalism & style! Eric even encouraged a revisit to review all of my E class features if necessary. I definitely see a 3rd purchase in my future! More

Most pleasant purchase When I came into euromotor cars I told Eric Scott what I wanted in a car. It took him less than 15 minutes to find my car. He understood perfectly my When I came into euromotor cars I told Eric Scott what I wanted in a car. It took him less than 15 minutes to find my car. He understood perfectly my requirements hence I am totally satisfied with my purchase. Pleasant and cordial atmosphere a great plus. More