#1 Cochran Ford Monroeville

PA Inspection & oil change They were ready for me at my scheduled appointment time. After a short wait in the comfortable waiting room, I was back on the road again. And Theodor They were ready for me at my scheduled appointment time. After a short wait in the comfortable waiting room, I was back on the road again. And Theodore Gebadlo, my service advisor, was awesome! More

4 hour oil change I had an appointment to have a oil change and an state inspection, during check in they said there was a recall that they would perform at the same ti I had an appointment to have a oil change and an state inspection, during check in they said there was a recall that they would perform at the same time. 30 min later I was informed there was another recall for a total of 2 recalls, oil change and inspection. I was never told how long this was going to take. If I was told it was going to take 4 hours I would have made other plans instead every 30 min I check in with the service desk and was told it would be completed in 30 min. I would just recommend that Day Ford set the expectations of the customer when it comes to time estimates. More

Quick, Efficient & Satisfying I appreciate the opportunity to drop my car off the night before my appointment. The Service Department was quick and had my car ready by noon of the I appreciate the opportunity to drop my car off the night before my appointment. The Service Department was quick and had my car ready by noon of the appointment date. The work was done efficiently and very professional. My car was washed which really pleased me. More

maintenance They were very accommodating is picking up my car and delivering it back to me in a timely manner. Had the maintenance done on my car. Great Service! They were very accommodating is picking up my car and delivering it back to me in a timely manner. Had the maintenance done on my car. Great Service!!! More

Annual inspection / emissions-oil change. First appointment of the day. On time service. Suggested maintenance service beyond what had been scheduled. Service advisor was engaging without bein First appointment of the day. On time service. Suggested maintenance service beyond what had been scheduled. Service advisor was engaging without being over bearing. Unless there is an issue of grave concern this will be my last review. I do not care for the stipulations of the Privacy Policy. More

Too long, no follow-up I purchased this vehicle from the dealer in December 2017. It had 2300 miles on it when I dropped it off for recall service and oil change. After a I purchased this vehicle from the dealer in December 2017. It had 2300 miles on it when I dropped it off for recall service and oil change. After a week with no word back from service center, I called and was told the work was not yet completed. It took three additional days. When I finally picked up the vehicle, all systems were reset, the car was not washed nor vacuumed and the service technician asked me to give the team an "excellent" rating when asked. I am very disappointed with the overall experience and will find another service center for future service. More

Fantastic experience This dealership provided me with the best experience I've ever had, buying a vehicle. I strongly recommend them to all of my friends, relatives, and a This dealership provided me with the best experience I've ever had, buying a vehicle. I strongly recommend them to all of my friends, relatives, and anyone else searching for the perfect vehicle! I'd especially like to thank my salesman, Ali for being so professional, knowledgable, and gracious!!!! More

Top notch customer service. The customer service here really is top notch. Everyone has always been extremely friendly and they really provide a "better than expected" experience The customer service here really is top notch. Everyone has always been extremely friendly and they really provide a "better than expected" experience. I've chosen to stay with my vehicle a few times for basic services like oil changes or tire rotations and someone will always stop past to make sure I'm okay or offer to get me something. I had dropped my vehicle off for an extended appointment. Things took a little longer than expected, and it wasn't a big deal to me, but they really went above and beyond to make things right. When I went to pick it up, the gentleman who brought my car around even took it through the wash for me. Wish I could have attached his name to the review but sadly I didn't catch it. Great place, great people. More

Inspection and Service I was very impressed that I brought in my Ford Escape for the yearly inspection and the service team found the "check engine" light was on and was cau I was very impressed that I brought in my Ford Escape for the yearly inspection and the service team found the "check engine" light was on and was causing a concern, which they addressed. I had to return for the inspection but I was informed by Shawn (sp) the vehicle needed to be driven to re-set the computer before the inspection could take place. From Shawn to the techs involved, I was extremely pleased with the service. More

Service visit My dealings with all people in service over these last 8 years had been without incident. They are professional and always keep me informed as to wh My dealings with all people in service over these last 8 years had been without incident. They are professional and always keep me informed as to what will be done and costs. More