Hermiston CDJR

Well taken care of I was skeptical of using this dealer but was surprised at how i was taken care of throughout the process. I had my truck checked by another tire deal I was skeptical of using this dealer but was surprised at how i was taken care of throughout the process. I had my truck checked by another tire dealer and they didn't find all that was wrong. Hermiston Chrysler took care of the issues at a reasonable price. Steers and drives like new. Thanks again Gary! More

Quick The service is quick it's nice to have a fridge with water be able to watch TV. News papers to browse through. You need a better selection of Jeep par The service is quick it's nice to have a fridge with water be able to watch TV. News papers to browse through. You need a better selection of Jeep paraphernalia hats shirts that kind of stuff More

Online Buy! Bought this gorgeous Rebel sight unseen and through a relatively easy online buying process! This beauty was delivered to our doorstep late last night Bought this gorgeous Rebel sight unseen and through a relatively easy online buying process! This beauty was delivered to our doorstep late last night and is everything expected and more! Hermiston CDJR is very thorough with their online vehicle specifications and the whole online process was a wonderfully new car buying experience! I will be interested in buying from them again and recommending them to anyone interested in purchasing a new vehicle! A huge “Thank You” to all those involved in making this happen! More

Be a team The sales staff and the service department need better communication and to work together as a ‘team’ . Making sure each other knows what their part i The sales staff and the service department need better communication and to work together as a ‘team’ . Making sure each other knows what their part is . More

Transmission Service Detail; 2015 Cherokee Helpful getting scheduled; prompt performing service After the sale; Luis transferred my vehicle to & from Tri-Cities for service. Saving me time & t Helpful getting scheduled; prompt performing service After the sale; Luis transferred my vehicle to & from Tri-Cities for service. Saving me time & trouble. Thumbs up! More

Jeep renegade I picked out my car online and talked to chelsie online she gave me all the info I wanted. She then handed over the work to Kevin which was quick to s I picked out my car online and talked to chelsie online she gave me all the info I wanted. She then handed over the work to Kevin which was quick to show me everything I needed to know about the car. Shortly after I went to Lolo to take care of finance it was so quick but very precises of everything with enough time to explain everything! This was the quickest purchase while threw every step they took the time to answer any questions. More

Great service. I came in to have my car worked on and was quoted what I thought was a fair price. And hour later I got a call back telling me that it was all covered I came in to have my car worked on and was quoted what I thought was a fair price. And hour later I got a call back telling me that it was all covered under a recall and there would be no charge. They scheduled me an appointment with the parts arrived and And had it done the same day I was very satisfied. More

Factory work I brought my car in because of a factory recall. The service staff was helpful and friendly, they provided me with a ride home and offered to pick me I brought my car in because of a factory recall. The service staff was helpful and friendly, they provided me with a ride home and offered to pick me up if needed. More

Purchasing the vehicle was good. Customer service after-bad Purchasing the vehicle with Shaun was good. I was told my vehicle would be transported to me the next day due to being in the detail shop. The next da Purchasing the vehicle with Shaun was good. I was told my vehicle would be transported to me the next day due to being in the detail shop. The next day did not hear anything from Jonny until closing time. He stated the vehicle was not completed and we would not receive the vehicle as agreed upon. No communication throughout that entire day about my vehicle. I was told the vehilcle would be done first thing the next morning (simple tire swap) however it again was not. I didn’t hear anything from Jonny until nearly noon. When I got to the dealership to pick my vehicle up I found out there was only one key for the vehicle when it was confirmed by Jonny that there was in fact two keys in his hand. I was told I would be getting another key ASAP. This is the second vehicle I have purchased from this dealership. Second time working with Jonny. I am very displeased this time with the customer service after signing the dotted line. More

Good friendly staff Always willing to work with you. Fast in and out service with my truck. I will use them again on my next service. Thank you Always willing to work with you. Fast in and out service with my truck. I will use them again on my next service. Thank you More