Jaguar Land Rover Minneapolis

Money Hungry Team Jaguar | Broad day Robbery Jerome A. Bauer. What happened? You did good at the start! Worst experience ever I have experienced in a long time. I miss Steve Palmer. If I could gi Jerome A. Bauer. What happened? You did good at the start! Worst experience ever I have experienced in a long time. I miss Steve Palmer. If I could give zero stars to the Service department I would. I still will do it - Here you go [ZERO]. Broad day light robbery and dishonesty to paying customer. Everyone from the service manager (Floyd Skjerping) to the advisor (Jerome A. Bauer) are very crafty. When I questioned the incomplete work, they outrightly told me "this is why we are open, to make money and whatever we have to do to stay in business to pay for the overhead expenses." It only goes so far! Spent $889 for diagnostics with fixes in two separate visits within the same week working with Jerome A. Bauer. Eventually, had to request to speak to a manager who I was told would come in at 9:30am. Interestingly, manager came in early for an "unplanned meeting for a system installation". Floyd Skjerping, service manager did not address my concern as far as fixes for the car that I had paid for. Integrity and honesty remain questionable. Steer clear, prospective customer be forewarned. Any other dealer can diagnose and order in parts for a vehicle and perform honest and affordable repairs. RUN. RUN. RUN. Try them and regret. How I wish it was a pleasant experience to give the Service team a 5 star rating since I have driven Jaguar cars since 2005. This experience has shaken me to my core about the racial preference at the service department at this Jag dealership. Another concern, I was not requested to complete a survey which a customer who was sitting next to me was clearly being requested to complete. Karma is real, yo! Wish you the best, time will tell! More

Excellent customer care Service advisor Nick Sparrow always kept us update on the condition of our car while waiting for it's parts to come and he is very helpful to answer a Service advisor Nick Sparrow always kept us update on the condition of our car while waiting for it's parts to come and he is very helpful to answer all our questions in concern. More

Wonderful service Thanks, Q, for a great experience purchasing my Range Rover! A shout out to Ben as well for all the information on the technology part. A+ experience! Thanks, Q, for a great experience purchasing my Range Rover! A shout out to Ben as well for all the information on the technology part. A+ experience!! More

Wonderful I traded a Discover Sport for a LR Velar. Both transactions were completed by Jeremy. He listened to what I wanted, found the right car (which was o I traded a Discover Sport for a LR Velar. Both transactions were completed by Jeremy. He listened to what I wanted, found the right car (which was on a truck coming in), got it ready to go, and made my appointment when he knew I was available. The whole process is professional, quick, and fun! More

Simply excellent Our dealings with the service manager and Ryan S. have been excellent. Their commitment to service and recognition of customer loyalty is why we conti Our dealings with the service manager and Ryan S. have been excellent. Their commitment to service and recognition of customer loyalty is why we continue to do business with them and the rest of the service department. More

Service person was not very attentive. Service person was not very attentive and was rushing on questions asked. This was not the case in my previous visit. Just this service person. Intera Service person was not very attentive and was rushing on questions asked. This was not the case in my previous visit. Just this service person. Interaction with customers needs to be improved. More

Did not oversell ...recognized my interests Brandon was very professional yet able to recognize what would appeal to me and respectfully did not attempt to oversell options he knew I was not int Brandon was very professional yet able to recognize what would appeal to me and respectfully did not attempt to oversell options he knew I was not interested in. He worked quickly to find just the right vehicle for me. More

Fancy new Rover Love the velar. Was a bit worried about the dealer as it is a monopoly - so far so good. I'm two days into the truck and hopefully we have a long te Love the velar. Was a bit worried about the dealer as it is a monopoly - so far so good. I'm two days into the truck and hopefully we have a long term relationship. More

Oil change Good customer services assigned person explained what need to be done on the vehicle.He also let me k ow what to be done in the next service Good customer services assigned person explained what need to be done on the vehicle.He also let me k ow what to be done in the next service More