Bishop Maserati Alfa Romeo

Great Team Great people to work with. Initially spoke with Ayman then with Kirk the GM on the phone. Kirk was very responsive to the questions I asked.as I w Great people to work with. Initially spoke with Ayman then with Kirk the GM on the phone. Kirk was very responsive to the questions I asked.as I was hesitant to buy an Alpha Romeo. Extremely professional. He made me feel very comfortable. No stories or evasive answers to all my questions regarding Alpha Romeo. Then I worked with Ayman initially on the purchase. He is fantastic, professional and has an amazing amount of patience. This was all on the phone, asked him a ton of questions and got the answers I needed. He never once pushed me into buying a car. After 3 days of talking I bought a Stelvio TI Sport over the phone. I wanted to take delivery immediately but some issues on financing as I put the car in my wife's name. She was out of town and I wanted to drive the car to her. However between Ayman and Ben in financing they made it happen even though the wife was not there. Wow now that's incredible. Bought many cars over the last 30 years and never had a dealership that is so responsive and accomodating in a customers needs, or totally willing to make sure if possible to do everything possible to make you feel that you are the most important person and not just another "customer" Ayman thank you so much for making this suck a positive experience. Kirk you have an incredible team. Other dealerships need to lean how to treat and respect prospective customers. I had a small issue with the car on the Saturday and was 150 miles away. Sent Ayman a txt within 30 minutes he called me back and minor problem solved. So have you ever had a sales person after they have sold you a car respond so quickly. Went back on the Monday so wife could sign the paperwork. Again the team were great. including Adam and the service guy Jorge who both helped explain to the wife all her questions. It was late and they were technically closed but we never felt rushed or like they had to leave. Ayman you were fantastic thank you for making this such a pleasant experience. I did try to work with 2 other dealerships in Dallas and McKinney my advice DONT they have no clue how to treat a customer. If you are looking or considering buying an Alpha or Maserati go to Essence you will not be disappointed. . Initially i spoke with him on the phone asked dozens of questions as i was hesitant to buy an Alpha More

Spectumongus. Awsome service Service was excellent. Had to do most of the work over the phone from South Carolina. Ayman was very professional and user friendly. All agreements Service was excellent. Had to do most of the work over the phone from South Carolina. Ayman was very professional and user friendly. All agreements were met. Would strongly recommend essence for a smooth transaction. More

One of the best experiences I've had!! Those whom I interacted with were welcoming, honest and accommodating. Not once did I feel as if I was going to be cheated or lied to. Those whom I interacted with were welcoming, honest and accommodating. Not once did I feel as if I was going to be cheated or lied to. More

2nd Car Purchased from this company I purchased my first car from this auto group back in 2015 and it was such a smooth process that when I was ready to purchase my next vehicle I had to I purchased my first car from this auto group back in 2015 and it was such a smooth process that when I was ready to purchase my next vehicle I had to come back! The entire staff has been so helpful and the service department is great! I won’t buy a car from anywhere else in the future! More

Emission light They came, they picked up, they fixed, they returned. Easy breezy! Thanks very much! See you in another year or so-your help was much appreciated. They came, they picked up, they fixed, they returned. Easy breezy! Thanks very much! See you in another year or so-your help was much appreciated. More

Enjoyed the company of the staff I loved being in the presence of a staff that truly has a heart for these vehicles. Not only do they love what they do, they love the people that they I loved being in the presence of a staff that truly has a heart for these vehicles. Not only do they love what they do, they love the people that they service. I am a first time Maserati buyer as of recent, and immediately feel the service didferene vs my previously owned Lexus, Mercedes, and BMW service centers. It is truly about the people here. I did not feel sales pressure at my service visit, which I greatly appreciate. Furthermore, Essence Maserati went above and beyond my expectations taking care of my vehicle beyond my known issues upon arrival. Thank you very much for making my buying experience a confident one even post sale. More

Awesome Customer Service Ayman's knowledge of my automobile is superb. He worked with me the best possible deal with all the things I wanted in my Stelvio...Thanks! Ayman's knowledge of my automobile is superb. He worked with me the best possible deal with all the things I wanted in my Stelvio...Thanks! More

The Easiest & Best Experience! I purchased my vehicle without stepping foot into the dealership except to drive it off the lot. Justin made the typically horrible buying process SO I purchased my vehicle without stepping foot into the dealership except to drive it off the lot. Justin made the typically horrible buying process SO easy and smooth. From the gentlemen who opened the doors for us all the way to financing, everyone was great. Will definitely be back for another buying experience. More

Maserati clutch repair My Maserati is a 2004 coupe and it seemed apparent to me that perhaps the technicians weren't familiar with this model and replacing and repairing the My Maserati is a 2004 coupe and it seemed apparent to me that perhaps the technicians weren't familiar with this model and replacing and repairing the clutch and bearings. My vehicle was in their shop for 10 weeks, at a cost of over $14,000. I was provided an Alpha SUV as a loaner. More

Great Experience! Essence has a really great sales staff and management team. Fast responses, very attentive and willing to work with you. One of the few dealerships th Essence has a really great sales staff and management team. Fast responses, very attentive and willing to work with you. One of the few dealerships that still truly appreciates a customer. More