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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,097 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,097 reviews
June 25, 2018
Oil and filter change Quick and thorough. Came in late in the day and was able to accommodate me. Also answered questions I had about some needed warranty work. Quick and thorough. Came in late in the day and was able to accommodate me. Also answered questions I had about some needed warranty work. More
by randy.sellers
Verified CustomerEmployees Worked With
Rudy
Helpful June 25, 2018
Great salesman and company! We had the best experience with Frank Brown. The salesman was absolutely wonderful. He was respectful and not pushy like others. It was so great doing We had the best experience with Frank Brown. The salesman was absolutely wonderful. He was respectful and not pushy like others. It was so great doing business with an ethically supportive individual and company and we will return over and over again. More
by alymccarter
Employees Worked With
Blake Silvas
June 25, 2018
I had a great experience I was not looking forward to buying a car but Brett really did a good job I'll be buying another vehicle from him this week. I was not looking forward to buying a car but Brett really did a good job I'll be buying another vehicle from him this week. More
by THOMPSON535
Employees Worked With
Brett Powell
June 25, 2018
Great customer service This dealer works fast and is very friendly. Phil is amazing at helping us with all questions. He went through step by step with all functions of the This dealer works fast and is very friendly. Phil is amazing at helping us with all questions. He went through step by step with all functions of the car. Amazing people here! More
by hplusq
Employees Worked With
June 23, 2018
Great experience My wife and I were looking to get a bigger vehicle for our family of 5 we knew it would be a long shot cuz we had been to several dealerships that tol My wife and I were looking to get a bigger vehicle for our family of 5 we knew it would be a long shot cuz we had been to several dealerships that told us they couldn’t do anything. I decided before I gave up I would give my last car dealer Mr. RICARDO ALEGRIA a shot which I glad we did he was able to get us into a 2018 GMC Acadia. We signed paperwork and came home to show are teenage sons who were excited and happy that we could all fit comfortably and they also love the accessories that will allow them to have fun on road trips. The staff at FRANK BROWN went above and beyond to make this happen. I have bought several vehicles from them and will be looking forward to our next one from them as well. More
by Daddypunn
Employees Worked With
June 22, 2018
Great Service! I took my 2018 Honda Accord to be serviced at Frank Brown earlier this week. I needed an oil change and a tire rotation and I was afraid that I would I took my 2018 Honda Accord to be serviced at Frank Brown earlier this week. I needed an oil change and a tire rotation and I was afraid that I would have a long wait time, especially since I went during my lunch hour. That was not the case, however. Rudy got me in as soon as I drove up. I was treated with kindness and professionalism. I checked out with a very nice and knowledgeable ma named Terry who answered all of my questions and got me out the door and on my way quickly. More
by Jmtg
Employees Worked With
Rudy and Terry
June 22, 2018
Frustrated Because the truck still showing the service message after a day out of the shop feels like they didn't even looked deep into the problem Because the truck still showing the service message after a day out of the shop feels like they didn't even looked deep into the problem More
by teban_ms
Employees Worked With
A guy name sammy
June 21, 2018
Great experience This was a nice experience with qualified people To help with my car buying.Never felt pressured or rushed with my decision. Would recommend this dea This was a nice experience with qualified people To help with my car buying.Never felt pressured or rushed with my decision. Would recommend this dealership and salesman to others More
by Debbie
Employees Worked With
June 21, 2018
Amazing Paul and his team were amazing. They helped me get into a vehicle hassle free. I recommend this place to anyone that is looking for a new/used vehicle Paul and his team were amazing. They helped me get into a vehicle hassle free. I recommend this place to anyone that is looking for a new/used vehicle. More
by ASHLEYNICOLE17S
Employees Worked With
Paul vera
June 21, 2018
Car sales Cars are overly priced for used cars. Not willing to negotiate want you to finance instead of cash so they get more money out of you. Cars are overly priced for used cars. Not willing to negotiate want you to finance instead of cash so they get more money out of you. More
by debbie.anderson9
Employees Worked With
Bernardo Ottoni
